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Hilton Charlotte University Place

3.5 star property
Lakefront hotel connected to a shopping centre in University City with free parking
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hilton Charlotte University Place

Premium bedding, pillow-top beds, in-room safe, desk
Exterior
Premium bedding, pillow-top beds, in-room safe, desk
Snack bar
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Breakfast available
  • Bar
    Bar
  • Parking included
    Parking included
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
The price is NZ$244
includes taxes & fees
17 Nov - 18 Nov

Explore the area

Map
8629 J M Keynes Dr, Charlotte, NC, 28262
  • Shoppes at University Place
    6 min walk
  • Atrium Health University City
    11 min walk
  • University of North Carolina at Charlotte
    14 min walk
  • Concord, NC (USA-Concord Regional)
    10 min drive

Room options

View all photos for Executive Room, 1 King Bed, Business Lounge Access

Premium bedding, pillow-top beds, in-room safe, desk

Executive Room, 1 King Bed, Business Lounge Access

Highlights

Air conditioning
Heating
Connecting rooms available
Executive Lounge
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Accessible, Bathtub

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lake View

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Lake View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lake View

Room, 2 Double Beds, Lake View

Room, 2 Double Beds, Lake View

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed, Accessible

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Large Parlor)

Room, 1 King Bed (Large Parlor)

Room, 1 King Bed (Large Parlor)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, Business Lounge Access

Executive Room, 2 Double Beds, Business Lounge Access

Executive Room, 2 Double Beds, Business Lounge Access

Highlights

Air conditioning
Heating
Connecting rooms available
Executive Lounge
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds

Premium Room, 2 Double Beds

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Charlotte University Executive Park, an IHG Hotel
Pool
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (1019)
The price is NZ$183
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Holiday Inn Charlotte University Executive Park, an IHG Hotel

About the area

Charlotte

At Hilton Charlotte University Place, you'll be connected to a shopping centre and 1.1 km (0.7 mi) from University of North Carolina at Charlotte. Highlights at this hotel include a restaurant, free self-parking and a 24-hour gym. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, seasonal outdoor swimming pool and pool loungers as well as access to bike hire. 19375 square feet (1800 square metres) of event facilities include 17 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:30 AM. .Sights within a 10-minute drive of this 3.5-property class University City hotel include Charlotte Motor Speedway and Concord Mills.

What's nearby

  • University of North Carolina at Charlotte - 14 min walk
  • PNC Music Pavillion - 7 min drive
  • Charlotte Motor Speedway - 7 min drive
  • Concord Mills - 7 min drive
  • Spectrum Center - 13 min drive

Getting around

  • JW Clay Boulevard /UNC Charlotte Station - 10 min walk
  • Charlotte Station - 15 min drive
  • Charlotte-Douglas International Airport (CLT) - 18 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Dave's Hot Chicken - ‬6 min walk
  • ‪Taco Bell - ‬6 min walk
  • ‪Tropical Smoothie Cafe - ‬8 min walk

About this property

Hilton Charlotte University Place

Lakefront hotel connected to a shopping centre in University City with free parking
Hilton Charlotte University Place offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 17 meeting rooms. Event space at this hotel measures 19375 square feet (1800 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Charlotte University Place. Free self parking is available.

This 3.5-star Charlotte hotel is smoke free.

  • 393 guestrooms or units
  • 12 levels
  • 19375 sq ft of conference space
  • 1800 sq. m of conference space
  • Built in 1987
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hilton Charlotte University Place offers 393 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:30 AM for a fee: USD 19 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms
  • 19,375 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 19.00 per person
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Charlotte University Place
Hilton Hotel Charlotte University Place
Charlotte Hilton
Hilton Charlotte University Place Hotel Charlotte
Hilton Hotel Charlotte
Hilton Charlotte University Place Hotel
Hilton Charlotte University
Hilton Charlotte University Place Hotel
Hilton Charlotte University Place Charlotte
Hilton Charlotte University Place Hotel Charlotte

Frequently asked questions

What is the cancellation policy at Hilton Charlotte University Place?

Hilton Charlotte University Place offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Charlotte University Place?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Hilton Charlotte University Place on 17 Nov 2024 start from NZ$244.37, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Charlotte University Place?

Yep, Hilton Charlotte University Place has a free self car park.

Does Hilton Charlotte University Place have a pool?

Hilton Charlotte University Place has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 9:00 PM (Seasonal outdoor pool open from May to September).

What makes Hilton Charlotte University Place a romantic place to stay?

Couples dining and a champagne service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Charlotte University Place.

Does Hilton Charlotte University Place serve breakfast?

You bet, cooked-to-order breakfast is on offer daily from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hilton Charlotte University Place?

No, Hilton Charlotte University Place does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Charlotte University Place?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Charlotte University Place?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hilton Charlotte University Place?

No, only service animals are allowed.

Hilton Charlotte University Place Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 536 out of 1004 reviews" "
Rating 8 - Good. 206 out of 1004 reviews" "
Rating 6 - Okay. 121 out of 1004 reviews" "
Rating 4 - Poor. 82 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Busy but quiet
Covenient shopping and dining locations. Can gwt busy when concerts are going on, but overall clean, and quiet.
Stayed 1 night in Jul 2024

10/10 Excellent

Benita

Liked: Cleanliness, property conditions & facilities
Everything was wonderful with all the activities taking place during my stay we were still treated well.
Stayed 1 night in Jul 2024

2/10 Terrible

sherice

Travelled with family
Liked: Staff & service
the property was doing construction which i hate to run into when im on vacation, somethings were communicated before my arrival & that should of been one .
Stayed 3 nights in Jul 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This location was wonderful! Great views, friendly staff, quick check in, and lots of restaurants and stores close by. I will be staying here again
Stayed 3 nights in Aug 2024

4/10 Poor

Han

Stayed 1 night in Aug 2024

8/10 Good

S

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very easy to get to PNC Pavilion.
Stayed 1 night in Jul 2024

10/10 Excellent

KUM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So kind frontdesk service. Professional.
Stayed 1 night in Jul 2024

6/10 Okay

Shantel Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 3 nights in Jul 2024

10/10 Excellent

DeWayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service!
I had to change rooms twice. First no air, 2nd no lake front/Boardwalk view like 1st. 3rd was good. No issues. Received complimentary breakfast due inconveniences. Nearby restaurants and shops were a plus! Breakfast was great. Would definitely stay again!
Stayed 2 nights in Jul 2024

10/10 Excellent

KUM

Liked: Cleanliness, amenities, property conditions & facilities
Very kind
Stayed 1 night in Jul 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
They said my card wasn’t working but magically it went through when I opened the app to show it was indeed mine. Also I paid for a lake view room and I got one looking at the bricks of the bullding (721) so I guess I paid extra for nothing.
Stayed 1 night in Jul 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 2 nights in Jul 2024

10/10 Excellent

Stephanie, Scarborough

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, good options with continental breakfast. Attentive staff. Clean hotel throughout. Fresh towels daily. Would definitely recommend and stay again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jonathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun times at Hilton University Place
We had a great time during our stay. The hotel was comfortable, clean, and the staff was graceful under pressure (you had six family reunions and a rock concert going on). It has a great and convenient location.
Stayed 2 nights in Jul 2024

6/10 Okay

Jason

Stayed 2 nights in Jul 2024

4/10 Poor

Freda

Travelled with partner
Liked: Staff & service
This property is dated and overpriced. The common areas were nice but the rooms have old stained carpet and my bathtub leaked. The staff members were professional and friendly. This Hilton would not be my first choice when I visit this area again.
Stayed 1 night in Jul 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking
It was very nice. The only drawback was the lack of parking. My husband is handicapped and we had to park a good distance away from the front entrance.
Stayed 1 night in Jul 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Jul 2024

10/10 Excellent

Jaylin

Stayed 1 night in Jul 2024

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Choongwoo

Liked: Cleanliness, staff & service, property conditions & facilities
good for staying.
Stayed 3 nights in Jul 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
I will recommend it. It was a very great experience, with great service! No difficulties at all.
Stayed 4 nights in Jul 2024

8/10 Good

Melissa, Jacksonville

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Common areas were dirty, trash around the elevators was left on top of trash can and floors for a couple days, blood stains on window curtains and floor and wall. There was a lot of Spiders around the stairs and walk ways Customer service was great, staff was great, house keeping changed out our towels daily they were great.
Stayed 2 nights in Jul 2024

6/10 Okay

Catherine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
First got there and was charged $125 service fee that is refundable if room was left correctly when most places it is $50. The hall ways and elevators were trashy and 2 glasses sat in your hallways for 3 days in the floor. There were no towels at the pool the 2 times we went. There is no free breakfast either. You have to pay for it. $23 for the tiny buffet or you can purchase la carte, not worth it. The little Starbucks they have there also wasn't that great either. Caution, there is no air conditioner in the hallways to your room or in the elevators. Be careful on these hot summer days. The view was amazing! Being able to walk across the board walk to dinning and shopping options was wonderful. On Sat. They had local vendors there selling their items too. There is also a paddle boat ride you can pay to use too and that was great. If you plan on staying here, may sure you bring breakfast items or walk across the board walk to the brunch place by the paddle boat ride it was really good.
Stayed 3 nights in Jul 2024

6/10 Okay

Phyllis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Outlets in the restroom, beside the first bed and for the coffee machine didn’t work. We had to go downstairs for coffee. Housekeeping need to knock first and wait for a reply before they come in. It happened twice!
Stayed 2 nights in Jul 2024