8/10 Good
Alycia
Travelled with family
29 Jul 2024
Liked: Staff & service, amenities
The good: Ballantyne is a great area in Charlotte with lots of shopping and restaurants to choose from. Check in was great, the staff was friendly, and breakfast options were different than most hotels we'e stayed at (a breakfast taco bar?! Fun!). The room was large, had a ceiling fan which was great, and the kitchen was well stocked with most everything we needed to prepare quick and easy meals.
Bad: The hotel appeared to be very clean however there was a roach in our room one morning and another one in the hallway - gross. When I told the employee at the front desk, he didn't seem to be worried and just said that he'd let the manager know. I paid a bit more to stay at this property than I could have if I had stayed elsewhere and definitely wasn't expecting to have to share my accommodations with uninvited insect guests.
Our reservation was for 5 guests and we were only given 3 bath towels, which I found odd, but had no problem getting additional towels upon request.
Alycia
Stayed 3 nights in Jul 2024