2/10 Terrible
Scott
23 Aug 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was not a good stay at all. 1st-I thought I was renting a king suite, your website said it was a king that had a separate bedroom on club level with pics of a weird looking area that misled me to think it was the living area. It looked like a conference room,to my surprise, it was a conference room and it was not attached to my room. I paid $100 more per night for a classic king room with no extra room. If I had known it was not a suite I would have taken the king room for less money that did not give me club access.
Our room had no hot water. The staff moved us to another room. It had tepid water and no pressure. Bathing in our room was not an enjoyable experience. Also, having to move rooms after we were settled caused us to be 2hrs late for our plans that night. I was really disappointed in the Sheraton. We usually stay at le meridian(attached to the Sheraton) which is always great, I assumed the rooms would be comparable, but they were not. I seriously doubt I will stay again at the Sheraton charlotte. The hotel rooms need renovating and like maintenance told us,”they are supposed to get a new hot water system. Apparently the hotel knew about the water situation. But overbooked for that weekend anyway.
Scott
Stayed 2 nights in Aug 2024