Ratings based on 166 Verified Reviews

Real reviews from guests who’ve stayed
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Perfect location!

Posted 5 Oct. 2024 on Hotels
I have stayed here for years; it has never been anything less than perfect
Comment from Hotel Management
14 Oct. 2024 by Daisy, Hotel Management
Dear Shannon, thank you for this lovely review, it is greatly appreciated and we hope we can welcome you here again soon. Best Wishes, Daisy. Guest Service Assistant
5 out of 5
by A verified traveller

Posted 3 Oct. 2024 on Hotels
Comment from Hotel Management
3 Oct. 2024 by Alina, Hotel Management
Dear MartynaThank you for your time to send us your feedback. We are delighted and greatful for the great marks given! Thank you, and looking forward to your next stay!Warm regards, Alina Alina Florentina Robinson MIHGeneral Manager The Abbey Town House Cheltenham
5 out of 5
by A verified traveller

Posted 24 Sep. 2024 on Hotels
I have stayed too many times and I will stay many more. Walkable to the town center and a wonderful staff.
Comment from Hotel Management
25 Sep. 2024 by Alina, Hotel Management
Dear Shannon Thank you for your time in sending us your feedback....and how wonderful it is! Gratefull for your kind words, and we hope to see you welcoming you back, again, soon! Warm regards, AlinaAlina Florentina Robinson MIHGeneral ManagerThe Abbey Town House Cheltenham
4 out of 5
by A verified traveller

Posted 23 Sep. 2024 on Hotels
Comment from Hotel Management
25 Sep. 2024 by Alina, Hotel Management
Dear CliveThank you for your time in sending us your marks. We appreciate it and we hope you will be staying with us again in the near future!Warm regards, Alina Alina Florentina Robinson MIHGeneral Manager The Abbey Town House Cheltenham
5 out of 5
by A verified traveller

Posted 13 Sep. 2024 on Hotels
A lovely small hotel right in the centre, close to all shops,restaurants etc. Perfect if you travel alone, very safe and quiet. In fact there were several solo ladies staying while I was there. Fully recommend.
Comment from Hotel Management
16 Sep. 2024 by Daisy, Hotel Management
Thank you for taking the time to write this wonderful feedback and we are glad that you enjoyed your stay, we hope to welcome you again soon.
5 out of 5
by A verified traveller

A perfect 3-day trip in the Cotswold

Posted 28 Aug. 2024 on Hotels
The staff is friendly, knowledgeable and goes out of their way. The cold breakfast is excellent and plentiful and I loved it. The hotel is minutes from the Center and Cheltenham is centrally located for day trips to nearby cities.
Comment from Hotel Management
31 Aug. 2024 by Daisy, Hotel Management
Dear Judith,Thank you for your positive review!We are glad to hear that you enjoyed your stay with us.We appreciate your feedback and hope to see you again soon.
5 out of 5
by A verified traveller

Posted 22 Aug. 2024 on Expedia
Comment from Hotel Management
1 Sep. 2024 by Alina, Hotel Management
Dear PaulThank you for your time in sending us your feedback. We are delighted with the high marks, hope to accommodate you again soon! Warm regards,AlinaAlina Florentina Robinson MIHGeneral Manager The Abbey Town House Cheltenham
4 out of 5
by A verified traveller

Overall comfortable stay

Posted 18 Aug. 2024 on Hotels
Overall the stay was nice, but the room could do with a bit of a spricenup. The walls had visible marks on walls, the bathroom was small but the bed was very comfortable. The windows didn’t stop noise from the birds/seagulls which seem to hang around behind this location. The garden was nice and the breakfast room was bright and open.
Comment from Hotel Management
27 Aug. 2024 by Daisy, Hotel Management
Dear Leanna, Thank you for taking the time to give us a review. Your feedback is important to us. Please accept our apologies if we did not quite hit the mark on certain aspects during your stay with us. We hope we can welcome you back again in the future. Kind Regards,
5 out of 5
by A verified traveller

Posted 10 Aug. 2024 on Hotels
Situated close to everything. Couldn’t fault it and would definitely recommend
Comment from Hotel Management
10 Aug. 2024 by Alina, Hotel Management
Dear NigelThank you for your time to send us your review. Was great having you stay with us, thank you for the lovely feedback, we are all delighted!Hope to see you again soon! Warm regards, Alina Alina Florentina Robinson MIHGeneral Manager The Abbey Town House Cheltenham
3 out of 5
by A verified traveller

Posted 5 Aug. 2024 on Hotels
Comment from Hotel Management
8 Aug. 2024 by Alina, Hotel Management
Dear jacquelineThank you for your time to post your review. We hope to welcoming you again soon and hopefully the marks will be different next time.Thank you. Warm regards, AlinaAlina Florentina Robinson MIHGeneral Manager The Abbey Town House Cheltenham