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Holiday Inn Chengdu Century City-EastTower

4.0 star property
Chengdu hotel in Wuhou with 2 restaurants and fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Chengdu Century City-EastTower

Terrace/patio
View from property
City view from property
Lobby
Fitness facility

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Room service
    Room service
The price is NZ$91
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
208 East Tower, Century City Blvd., Chengdu, Sichuan, 610041
  • New Century Global Center
    14 min walk
  • Century City International Exhibition Center
    15 min walk
  • Jiufang Shopping Center
    4 min drive
  • Chengdu (CTU-Shuangliu Intl.)
    22 min drive

Room options

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hairdryer
Rainfall showerhead
Private bathroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Standard

Minibar, in-room safe, desk, laptop workspace

Standard

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hairdryer
Rainfall showerhead
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for 1 King Premium

Minibar, in-room safe, desk, laptop workspace

1 King Premium

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hairdryer
Rainfall showerhead
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Standard

Minibar, in-room safe, desk, laptop workspace

1 King Standard

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hairdryer
Rainfall showerhead
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Double Standard

Minibar, in-room safe, desk, laptop workspace

2 Double Standard

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hairdryer
Rainfall showerhead
Private bathroom
  • 26 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for 2 Double Premium

Minibar, in-room safe, desk, laptop workspace

2 Double Premium

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hairdryer
Rainfall showerhead
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for 1 Bedroom Suit Dining

1 Bedroom Suit Dining

1 Bedroom Suit Dining

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Separate bedroom
Hairdryer
Rainfall showerhead
  • 54 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Suite

Minibar, in-room safe, desk, laptop workspace

1 King Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Separate bedroom
Hairdryer
Rainfall showerhead
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Permium City View

Minibar, in-room safe, desk, laptop workspace

1 King Permium City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hairdryer
Rainfall showerhead
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium

Minibar, in-room safe, desk, laptop workspace

Premium

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hairdryer
Rainfall showerhead
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for 2 Double Premium City View

Minibar, in-room safe, desk, laptop workspace

2 Double Premium City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Hairdryer
Rainfall showerhead
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

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About the area

Chengdu

Holiday Inn Chengdu Century City-EastTower puts you in the heart of Chengdu, within a 20-minute stroll of New Century Global Center and Century City International Exhibition Center. Highlights at this hotel include 2 restaurants, a bar/lounge and a conference centre. .The restaurant, Greenery Hot Pot, is open for lunch and dinner. Business travelers can take advantage of 27 meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle. .With a stay at this 4-property class Wuhou hotel, you'll be 3.5 km (2.1 mi) from Chengdu Yintai Centre and 4.2 km (2.6 mi) from Jiufang Shopping Center.

What's nearby

  • New Century Global Center - 14 min walk - 1.2 km
  • Century City International Exhibition Center - 15 min walk - 1.3 km
  • Sichuan University - 8 min drive - 8.5 km
  • Tianfu Square - 10 min drive - 11.4 km
  • Taikoo Li Shopping Center - 11 min drive - 11.9 km

Getting around

  • Hongpailou Railway Station - 11 min drive
  • Jincheng Plaza East Station - 18 min walk
  • Chengdu (CTU-Shuangliu Intl.) - 22 min drive

Restaurants

  • ‪Ponti's Ristorante - ‬9 min walk
  • ‪顺兴老茶馆 - ‬7 min walk
  • ‪蜀九香火锅酒楼 - ‬11 min walk
  • ‪廊桥 - ‬5 min walk
  • ‪Lobby Lounge - ‬12 min walk

About this property

Holiday Inn Chengdu Century City-EastTower

Chengdu hotel in Wuhou with 2 restaurants and fitness centre
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 27 meeting rooms.

WiFi and wired Internet are free in public spaces. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Chengdu Century City-EastTower. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star Chengdu hotel is smoke free.

  • 190 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Holiday Inn Chengdu Century City-EastTower offers 190 accommodations with minibars and a safe. Flat-screen televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This Chengdu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (CNY 24 per day)

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: CNY 78 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Greenery Hot Pot

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 27 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift (200 centimetre wide door)
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 260.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 78 per person
  • Airport shuttle fee: CNY 350 per vehicle (one-way, maximum occupancy 4)
  • Self-parking fee: CNY 24 per day
  • Rollaway bed fee: CNY 260.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Holiday Inn Century Hotel Chengdu City East
Holiday Inn Chengdu Century City East
Holiday Inn Chengdu Century City East Tower Hotel
Holiday Inn Century City East Tower Hotel
Holiday Inn Chengdu Century City East Tower
Hotel Holiday Inn Chengdu Century City - East Tower
Holiday Inn Chengdu Century City East Tower Hotel
Holiday Inn Century City East Tower Hotel
Holiday Inn Chengdu Century City East Tower
Holiday Inn Century City East Tower
Hotel Holiday Inn Chengdu Century City - East Tower Chengdu
Chengdu Holiday Inn Chengdu Century City - East Tower Hotel
Holiday Inn Chengdu Century City - East Tower Chengdu
Holiday Inn Chengdu Century City East
Chengdu Century City Tower
Chengdu Century City Easttower
Holiday Inn Chengdu Century City East Tower
Holiday Inn Chengdu Century City-EastTower Hotel
Holiday Inn Chengdu Century City-EastTower Chengdu
Holiday Inn Chengdu Century City-EastTower Hotel Chengdu
Holiday Inn Chengdu Century City East Tower an IHG Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn Chengdu Century City-EastTower?

Holiday Inn Chengdu Century City-EastTower offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Chengdu Century City-EastTower?

As of 25 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Chengdu Century City-EastTower on 1 Dec 2024 start from NZ$91.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Chengdu Century City-EastTower?

Yep, Holiday Inn Chengdu Century City-EastTower has a self car park for CNY 24 per day.

What makes Holiday Inn Chengdu Century City-EastTower a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Holiday Inn Chengdu Century City-EastTower.

Is Holiday Inn Chengdu Century City-EastTower family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Chengdu Century City-EastTower is a hit with families.

Does Holiday Inn Chengdu Century City-EastTower serve breakfast?

Yeah, buffet breakfast is on offer daily from 6 AM to 10 AM.

Is there a free airport shuttle available at Holiday Inn Chengdu Century City-EastTower?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Holiday Inn Chengdu Century City-EastTower?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Holiday Inn Chengdu Century City-EastTower?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Holiday Inn Chengdu Century City-EastTower?

No, pets are not allowed.

Holiday Inn Chengdu Century City-EastTower Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 57 reviews" "
Rating 8 - Good. 26 out of 57 reviews" "
Rating 6 - Okay. 9 out of 57 reviews" "
Rating 4 - Poor. 6 out of 57 reviews" "
Rating 2 - Terrible. 0 out of 57 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Simon

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in May 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Air conditioning system not working - can't cool down the room.Water from shower gets to the bathroom floor
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from city center but a clean and nice hotel
The hotel was far from Chengdu’s city center. However, I went there for business. There were few amenities and eateries around. The breakfast was ok but mostly Chinese type. Room was clean and tidy.
Stayed 2 nights in Sep 2018

8/10 Good

Jay, Beijing, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue was the lights were out the morning we left. Not a big deal since we could open the curtains. However, if it had been dark outside, the bathroom would have been very hard to use.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, nice room. The only issue was that there isn't much to do around the hotel. Breakfast was also good!
Stayed 1 night in Sep 2018

10/10 Excellent

Greenwich English College

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, amazing staff!
It was a great stay! I arrived early in the morning and not only the friendly staff gave me early check in, she also offered a free upgrade and free breakfast and it was totally worth it! The neighbourhood is convenient, close to the airport, shopping centre, park and convenience store. Definitely recommend!

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2017

8/10 Good

Don, New Zealand

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, maybe in the wrong location
It was hard to decide where to stay in Chengdu. This hotel was good but it would have been better to be closer to the subway (it was about a 10 minute walk to the nearest station) which is probably the easiest way to get around. I think the hotel is really there to service the Century City conference complex.
Stayed 6 nights in Sep 2017

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and comfortable stay!
Hotel was friendly, the front desk staff had excellent English!

10/10 Excellent

Gerard James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly close to the Airport.
Lots of English spoken here. As close to "western" as you can get in China. A nice respite after a couple weeks on the road.

6/10 Okay

patrick, singapore

Disliked: Room comfort
hmmm...not great at all.
very simple hotel that is not really value for money. the bed and pillow is really poor for an international brand...location is as expected within conference hall distance with not alot to do after 8pm. AC is centralised and cannot be adjusted effectively....room was stuck in about 25degree but felt more like 28degree which is rather warm to sleep. the breakfast was surprisingly not bad....compared to the ones i had just across the street at intercontinental...and 1000x better than the local hotels

10/10 Excellent

John, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
I has stayed in this hotel many times. In this particular trip the hotel staff was very helpful when I accidentally left some item in a taxi. They quickly found the taxi and arranged the item to be sent back to the hotel room within an hour. Their help was very much appreciated.

6/10 Okay

Arlene, New York

Liked: Cleanliness, staff & service, room comfort
For the Price, it's worth it
I stayed 2 nights and it was very enjoyable. The employees are very nice, but the breakfast could offer more options. The rooms are very clean, but the bathroom sink was leaking. The staff knows little English, but they try. The Metro is about a 8 min walk, but the scenery is beautiful. Overall my stay was nice and I would recommend this hotel.

10/10 Excellent

John, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business
There is nothing wrong with this hotel. The room is clean, bed comfortable, and bathroom adequate. There is no separate shower which could be a small issue for some but otherwise the room is great. The restaurant is good for business. Front desk is polite and helpful. Area wise it is a bit out of the way form shops but there is a lot of restaurant around.

8/10 Good

Roundie, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business stay
Good hotel for business stay when you nede visit nearby industrial areas

10/10 Excellent

Adriana, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is extremely helpful
My friend and I had to purchase plane tickets to fly back to Shanghai, so they recommended we purchase them by phone. I was able to keep up with the lady on the phone fairly well up until we had to give her our names, which are not Chinese and difficult to spell on the phone. The staff at the front desk were extremely helpful and texted and emailed her both of our names and passport info, otherwise she would not have been able to make the reservation for us. In addition, they gave us excellent directions to the sigh-seeing places we wanted to go.

4/10 Poor

shawn, singapore

Disliked: Staff & service
Double acceptance of payment
I booked my room at this hotel through hotels.com, but when I went over to the reception for my check-in showing the print-out of my confirmation, they wanted another deposit of 5000 CNY which I think was ridiculous. Only after several conversations with the manager at the hotel was the issue resolved, and this itself took 2-3 days.

10/10 Excellent

Jeff C

Liked: Cleanliness, staff & service, room comfort
JeffC
Good Location - next to Branded Goods Shopping Mall Airport Bus Direct to Hotel ( cost less than Y20)

10/10 Excellent

Mary Mairin

Liked: Cleanliness, staff & service, room comfort
Excellent
We thoroughly enjoyed our stay here. The staff, from Management down were exceptionally friendly and helpful. The food catered to all tastes.We highly reccommend this Holiday Inn.

8/10 Good

samuellmiles

Liked: Cleanliness, staff & service, room comfort
A very nice Hotel and room for the Value
No, concerns with the Holiday Inn Century City. Excellent accommodations and staff. Friendly service and very beautiful rooms. For the price, I would recommend this hotel and visit again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Holiday Inn Century City East - added costs
Even now the hotels.com description still lists "Airport Transportation (complimentary)" under "Services/View more services," and that is one reason we booked this hotel. We also purposely booked at a rate with "Full Breakfast". And we pre-paid extra for a third person in the room. Upon arrival, we did have to pay for the airport shuttle, double what we had paid elsewhere, but for a much shorter trip. We were additionally charged an exorbitant price for an extra bed, and found we were only being given one breakfast. Too many additional charges and for these prices, we expected more from the concierge, who was not able to help us with theater tickets and reluctantly gave us a map.

6/10 Okay

marie, xi'an, china

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but remote
Nice hotel...clean, comfortable, attractive. Perhaps not the best location for someone wanting to see and experience the "real" Cheng Du, as the hotel is located in a new city development still being built ....basically a huge outdoor mall with 2 hotels and many name-brand boutiques. It was fine for a lay-over night, however, and the staff is quite friendly and helpful.

4/10 Poor

Ted, Doylestown

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
disappointed service
There was a traffic control starting at 7:00 AM in the morning when I was leaving for the airport. Only outbound traffic was allowed. The hotel did not notify its guests about this. When I accidently found it out the night before and asked the front desk to arrange a cab for me at 6:30 AM, the front desk spent a long time trying to sell me its limo service (300 RMB) instead of simply getting the cab (50 RMB) for me. I needed to escalate a simple request like this all the way to the manager on duty to get my cab.