2/10 Terrible
Nayara D.
25 Aug 2024
Disliked: Cleanliness
Vacation from hell. Property is managed by third party company Vacasa & they're the WORST
This was supposed to be a fun trip for my moms birthday & turned into a vacation from hell. The unit is managed by third party company Vacasa & they're one of the worst companies I've dealt with. They lie, are non-responsive.l, & unreliable. No one ever gets back to you/helps, they don't follow through with anything. The unit isn't accessible by the main road, it's hidden in the back of the buildings, can't drive up to it, parking isn't close, it has no proper footpath it's rocks & dirt my mom slipped & almost fell as it had been raining. The unit was dated but clean. Upon arrival, there was a boil water notice on the table, no one told us. We called Vacasa that night, they said they'd look into it. I hadn't heard from them so the following afternoon I called the New York Dept. of Health & they were still doing water testing & instructed me to continue with the advisory. Imagine my shock when I get a call from Vacasa shortly after saying there's no boil water advisory because they "hadn't heard of one" ?? So I guess that means it didn't happen. Instead of looking into it, they assumed no & in doing so put my life at risk. I'm immunocompromised & told them & they didn't care. I told them their info contradicts what I was told by NY Dept of Health & asked for info on who told them no: they never gave me an answer or followed up. I was told they'd try to get us water, yet it never happened. No one helped us, I called VRBO & they just directed me back to vacasa, useless.
Nayara D.
Stayed 4 nights in Aug 2024