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Hotel Carolina Bacalar

4.0 star property
Upscale beachfront hotel near Lake Bacalar

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Photo gallery for Hotel Carolina Bacalar

Outdoor pool, open 7:00 AM to 10:00 AM, pool loungers
Deluxe Room, Lagoon View | Garden view
Standard Double Room, Garden View
Daily English breakfast (MXN 300 per person)
Exterior
Reviews
9.2

Wonderful

Popular amenities

  • Restaurant
  • Pool
    PoolPool
  • On private beach
    On private beachOn private beach
  • Breakfast available
    Breakfast availableBreakfast available
  • Air conditioning
    Air conditioningAir conditioning
  • Spa
    SpaSpa

Explore the area

Map
Boulevard Costera de Bacalar Sur # 625, Bacalar, QROO, 77930
  • Popular LocationCenote Cocalitos15 min walk
  • Popular LocationCenote Azul20 min walk
  • Popular LocationLaguna Bacalar Ecological Park6 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)34 min drive

Room options

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

Highlights

Air conditioning
Smart TV
Ceiling fan
Private bathroom
Daily housekeeping
In-room safe
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Garden View

Standard Double Room, Garden View | Bathroom

Standard Double Room, Garden View

Highlights

Air conditioning
Smart TV
Ceiling fan
Private bathroom
Daily housekeeping
In-room safe
  • 12 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Lagoon View

Deluxe Room, Lagoon View

Deluxe Room, Lagoon View

Highlights

Air conditioning
Smart TV
Ceiling fan
Separate bedroom
Private bathroom
Daily housekeeping
In-room safe
  • 27 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

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Pool
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4.7 out of 5, Exceptional, (928)
The price is NZ$362
for 1 night
includes taxes & fees
14 Jul - 15 Jul
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About the area

Bacalar

At Hotel Carolina Bacalar you'll be within just a 5-minute stroll of Cenote Esmeralda and within 15 minutes of Lake Bacalar. Highlights at this beachfront hotel include a private beach, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and Swedish massages. At the hotel's own lounge bar, you can stop for a drink. Enjoy the kids' swimming pool and pool loungers. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Each morning English breakfast is served between 8:00 AM and 11:00 AM. There's also the convenience of free self parking. .Near this 4-property class Bacalar hotel, you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Cenote Esmeralda - 3 min walk
  • Cenote Cocalitos - 15 min walk
  • Cenote Azul - 20 min walk
  • Municipal Spa of Bacalar - 4 min drive
  • Laguna Bacalar Ecological Park - 6 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 34 min drive

Restaurants

  • ‪La Trattoria 46 - ‬5 min drive
  • ‪Mr. Taco - ‬5 min drive
  • ‪Los Aluxes - ‬6 min walk
  • ‪Chacá - ‬19 min walk
  • ‪Enamora Bacalar - ‬5 min drive

About this property

Hotel Carolina Bacalar

Upscale beachfront hotel near Lake Bacalar
A private beach is featured. Hotel Carolina Bacalar offers its guests an outdoor pool and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

Spa services, a terrace, and a garden are also featured at Hotel Carolina Bacalar. Limited free parking is available on a first-come, first-served basis.

This 4-star Bacalar hotel is smoke free.

  • 16 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 2018
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Carolina Bacalar offers 16 air-conditioned accommodations with MP3 docking stations and a safe. Smart televisions are featured in guestrooms.

Bathrooms include a shower and complimentary toiletries. This Bacalar hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily English breakfast available 8:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 300 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Restaurante

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Visual fire alarm

More

  • 2 floors
  • 4 buildings
  • Built in 2018
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 40-inch Smart TV
  • MP3 dock

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Carolina Bacalar

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MXN 450 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately MXN 300 for adults and from MXN 300 for children
  • Rollaway bed fee: MXN 450 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Contactless check-out is available.

We should mention

  • Pool access available from 7:00 AM to 10:00 AM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Carolina Bacalar
Carolina Bacalar
Hotel Carolina
Hotel Carolina Bacalar Hotel
Hotel Carolina Bacalar Bacalar
Hotel Carolina Bacalar Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Hotel Carolina Bacalar?

Hotel Carolina Bacalar offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Carolina Bacalar?

As of 30 Jun 2024, prices found for a 1-night stay for 2 adults at Hotel Carolina Bacalar on 1 Jul 2024 start from NZ$362.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Carolina Bacalar?

Yep, Hotel Carolina Bacalar has a free self car park. Onsite parking is limited.

Are there any beaches close to Hotel Carolina Bacalar?

The closest beach to Hotel Carolina Bacalar is Dos Mulas (21.1 km).

Is there a spa on site at Hotel Carolina Bacalar?

There's no onsite spa, but this property does offer services like Swedish massages.

Does Hotel Carolina Bacalar have a pool?

Hotel Carolina Bacalar has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 AM.

Does Hotel Carolina Bacalar serve breakfast?

You bet, English brekkie is offered daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hotel Carolina Bacalar?

No, Hotel Carolina Bacalar does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Carolina Bacalar?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Carolina Bacalar?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Carolina Bacalar?

No, pets and service animals are not allowed.

Hotel Carolina Bacalar Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 109 out of 157 reviews" "
Rating 8 - Good. 32 out of 157 reviews" "
Rating 6 - Okay. 10 out of 157 reviews" "
Rating 4 - Poor. 2 out of 157 reviews" "
Rating 2 - Terrible. 4 out of 157 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

John and Jacqueline, KANSAS CITY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time that I have stayed in the Carolina hotel. I brought my husband and sister-in-law to see it because I knew my description could not do justice to it as much as actually experiencing being at the Carolina hotel It's absolutely beautiful.
Stayed 3 nights in Jan 2024

10/10 Excellent

Angel

Stayed 1 night in Jan 2024

10/10 Excellent

Karla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay. Great customer service.
Stayed 2 nights in Jan 2024

10/10 Excellent

JORGE

Stayed 4 nights in Nov 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2023

4/10 Poor

Luciane

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Even though on the water, it is a nice part and it is the very soft muddy smelly soil. Also not value for money at all. Breakfast is stingy. You get either a coffee or a juice (and terrible at that). We stayed in a more expensive hotel 2 nights prior (£50 more a night but beautiful and impeccable service) and by the time you spend extra on breakfast it is the same price! I only didn’t cancel Carolina due to the waterfront! What a mistake! Not worth staying there. Spend your money on a better hotel. You will be going to ‘beach clubs’, restaurants on the water front anyway so….. the only saving grace was the lovely young lady who checked us in and that the rooms were clean.
Stayed 3 nights in Aug 2023

10/10 Excellent

Eloisa, denver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a really nice lake front hotel, small that the amenities felt private. The only thing was the shower heads needed to be updated water was coming out in different directions but overall loved the place and would definitely would go back.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Good service, clean and well maintained
Stayed 2 nights in Jul 2023

10/10 Excellent

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

8/10 Good

Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fuimos mi esposo y yo en diciembre, nos quedamos dos noches, el hotel es bonito, los cuartos son comodos y muy agradables, la laguna esta justo en frente del hotel así que puedes bajar a nadar cuando desees. El desayuno es continental, muy rico el pan que sirven. El pueblo esta como a 20 minutos caminando. Muy recomendado.

10/10 Excellent

yadira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente place to stay in Bacalar. Clean and the staff very attentive. It was during low season. So not a lot of guesses in the hotel. The pool was under renovation but we reían upgrade to American breakfast instead of continental. Food at the hotel was delicious
Stayed 5 nights in Oct 2022

8/10 Good

Nancy

Liked: Cleanliness, staff & service
lovely room, and perfect location. Continental breakfast was great.
Stayed 2 nights in Sep 2022

10/10 Excellent

Oscar E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oscar Wlls
Relaxing stay at Carolina Bacalar with nice kayaks and paddleboards included.
Stayed 2 nights in Jul 2022

10/10 Excellent

Valerie, Seattle

Stayed 1 night in Jul 2022

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Viridiana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was beautilful and the staff was so kind and helpful! It was a little piece of paradise
Stayed 2 nights in Mar 2022

10/10 Excellent

Aileen

Stayed 2 nights in Feb 2022

8/10 Good

sacha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Amazing hotel everything was super . I have only some requests to raise the hotel at the heaven . I wish i had one small fridge and a room with a King bed and a couch bed for kid. Double size bed are too small for me and i can’t sleep with my wife in there. Thanks
Stayed 3 nights in Feb 2022

10/10 Excellent

maureen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel on the lagoon. Close walk to downtown and great food next door!! Everyone was friendly and the rooms are very comfortable and lovely. We enjoyed our stay !
Stayed 3 nights in Jan 2022

10/10 Excellent

Wendy

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was a lagoon front property and cabins were a Great size
Stayed 1 night in Dec 2021

8/10 Good

ALEJANDRO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2021

2/10 Terrible

Ariadna

Disliked: Staff & service
I dont recommend this hotel
My husband and I came to have small weekend trip here, the first thing we didnt like is that when we got to our room we didnt have any towels, so since they dont have phones we had to go to reception for them, we asked for a second face towel and they wouldnt give us another one, they said is because of hotel's policies, then the fridge was disconnected and the coffee machine in the room didnt work. The room was ok but the tv signal was horrible. The laguna part the have is not a nice color, you can find a better part of the laguna for this same price or cheaper, we got 2 kayaks for free and the color came out so damaged my swimsuit and now it has a blue mark I cannot remove. The breakfast next day is literally llittle bit of fruit not the best, a regular coffee or juice and 2 pieces of bread, I think for the price the could do better. They have a menu so we order some pancakes and of course they werent good at all. We got a tour in a boat that was amazing but this company is separated, we were little bit late and the tour guy waited for us, the receptionist said they couldnt wait for us without even asking first, and yes they tour guy waited without any problem. Finally, when we were leaving we realized that in the parking in front of the hotel someone hit our rental car, we know that it didnt have this because we have a video and that was the first day, so it had to be there and they said they will check their cameras, now it has been a week and nothing.
Stayed 1 night in Nov 2021

6/10 Okay

Juan

Disappointed
The hotel it’s stuffed by young people that does not understand the concept of “customer service.” Whenever I asked for anything the answer was “I don’t know what to tell you” or “go ask at the reception.” They were really good at gathering at one of the picnic tables and chat and spend time on their phones.
Stayed 1 night in Oct 2021

10/10 Excellent

Lyz Key Jimenez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay. Nice place!
Stayed 2 nights in Sep 2021