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Khum Phaya Resort & Spa Boutique Collection

4.5 star property
Luxury resort connected to the convention centre in Chiang Mai with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Khum Phaya Resort & Spa Boutique Collection

Outdoor pool, pool umbrellas, pool loungers
Front of property
Deluxe Room, 1 King Bed, Pool Access (Lanna)
Premium bedding, pillow-top beds, minibar, in-room safe
Couples treatment room(s), hot tub, body treatments, hydrotherapy

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
137 Moo 5, Thanon Nong Pa Klang, A. Muang, Chiang Mai, Chiang Mai, 50000
  • Bangkok Hospital Chiang Mai
    17 min walk
  • Central Festival Chiangmai
    18 min walk
  • Meechok Plaza
    5 min drive
  • Chiang Mai (CNX-Chiang Mai Intl.)
    25 min drive

Room options

View all photos for Deluxe Room, 1 King Bed (Lanna)

Deluxe Room, 1 King Bed (Lanna)

Deluxe Room, 1 King Bed (Lanna)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Pool Access (Lanna)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Single Beds, Pool Access (Lanna)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • 44 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds (Lanna)

Deluxe Room, 2 Single Beds (Lanna)

Deluxe Room, 2 Single Beds (Lanna)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • 44 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Poolside (Lanna)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Poolside (Lanna)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool Access (Lanna)

Deluxe Room, 1 King Bed, Pool Access (Lanna)

Deluxe Room, 1 King Bed, Pool Access (Lanna)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed (Lanna)

Villa, 1 King Bed (Lanna)

Villa, 1 King Bed (Lanna)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Pillow-top bed
Premium bedding
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Poolside (Lanna)

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Single Beds, Poolside (Lanna)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Pillow-top bed
Premium bedding
Bathrobes
  • 44 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
Chiang Mai Marriott Hotel
Pool
Spa
Kids pool
Parking included
4.6 out of 5, Wonderful, (1001)
The price is NZ$454
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Chiang Mai Marriott Hotel

About the area

Chiang Mai

You'll be connected to the convention centre at Khum Phaya Resort & Spa Boutique Collection, and within a 20-minute stroll of Central Festival Chiangmai and Bangkok Hospital Chiang Mai. Highlights at this luxury resort include a full-service spa, a restaurant and an outdoor swimming pool. .A relaxing visit to Spa Cenvaree can include hot stone massages, Thai massages, aromatherapy and Ayurvedic treatments along with access to the hot tub. The restaurant, Kham Saen Restaurant, serves Thai cuisine and is open for breakfast, lunch and dinner. At the resort's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. 12271 square feet (1140 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4.5-property class Chiang Mai resort include Tha Phae Gate and Chiang Mai Night Bazaar.
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What's nearby

  • Bangkok Hospital Chiang Mai - 17 min walk - 1.5 km
  • Central Festival Chiangmai - 18 min walk - 1.6 km
  • Warorot Market - 6 min drive - 4.6 km
  • Tha Phae Gate - 8 min drive - 5.7 km
  • Chiang Mai Night Bazaar - 8 min drive - 5.7 km

Getting around

  • Chiang Mai Railway Station - 9 min drive
  • Chiang Mai (CNX-Chiang Mai Intl.) - 25 min drive

Restaurants

  • ‪Shabu Gu - ‬3 min walk
  • ‪กาแฟรสนิยม - ‬1 min walk
  • ‪Blue Cafe' by Coffee Blue - ‬3 min walk
  • ‪ไส้ย่าง ซอย 4 - ‬2 min walk
  • ‪Always Cafe & Bistro - ‬1 min walk

About this property

Khum Phaya Resort & Spa Boutique Collection

Luxury resort connected to the convention centre in Chiang Mai with a full-service spa
Khum Phaya Resort & Spa Boutique Collection offers its guests a full-service spa, a waterslide, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and meeting rooms. Event space at this resort measures 12271 square feet (1140 square metres) and includes conference space. A children's pool, a health club, and a hot tub are also featured at the luxury Khum Phaya Resort & Spa Boutique Collection. Self parking is free.

This 4.5-star Chiang Mai resort is smoke free.

  • 85 guestrooms or units
  • 2 levels
  • 9 buildings
  • Conference rooms
  • 12271 sq ft of conference space
  • 1140 sq. m of conference space
  • Built in 2009
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Khum Phaya Resort & Spa Boutique Collection offers 85 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Spa Cenvaree has 6 treatment rooms, including rooms for couples. Services include hot stone massages, Thai massages, facials and body wraps. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Languages

English, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: THB 690 for adults and THB 345 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Kham Saen Restaurant

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,271 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Reflexology
  • Spa open daily
  • Spa tub
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 9 buildings
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2009
  • No plastic drinking straws
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free weekday newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Khum Phaya Resort & Spa Boutique Collection

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1177.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 690 for adults and from THB 345 for children
  • Rollaway bed fee: THB 1177.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Khum Phaya Resort Centara Boutique Collection Chiang Mai
Khum Phaya Centara Boutique Collection Chiang Mai
Khum Phaya Centara Boutique Collection
Centara Khum Phaya Resort Spa Centara Boutique Collection
Khum Phaya Resort Spa Centara Boutique Collection
Khum Phaya Centara Collection

Frequently asked questions

Is parking available at Khum Phaya Resort & Spa Boutique Collection?

Yep, Khum Phaya Resort & Spa Boutique Collection has a free self car park.

How much does it cost to stay at Khum Phaya Resort & Spa Boutique Collection?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Khum Phaya Resort & Spa Boutique Collection on 1 Dec 2024 start from NZ$190.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Khum Phaya Resort & Spa Boutique Collection?

Yep, Spa Cenvaree is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Khum Phaya Resort & Spa Boutique Collection have a pool?

Khum Phaya Resort & Spa Boutique Collection has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Khum Phaya Resort & Spa Boutique Collection have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Khum Phaya Resort & Spa Boutique Collection?

Khum Phaya Resort & Spa Boutique Collection features a full-service spa, a health club and an outdoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Khum Phaya Resort & Spa Boutique Collection a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Khum Phaya Resort & Spa Boutique Collection.

Is Khum Phaya Resort & Spa Boutique Collection family-friendly?

You bet! With amenities such as a children's pool, babysitting services and a playground, it's no surprise that Khum Phaya Resort & Spa Boutique Collection is a hit with families.

Does Khum Phaya Resort & Spa Boutique Collection serve breakfast?

Yep, buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Khum Phaya Resort & Spa Boutique Collection?

No, Khum Phaya Resort & Spa Boutique Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Khum Phaya Resort & Spa Boutique Collection?

Yep, they've got a lounge bar and an onsite restaurant that serves Thai cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Khum Phaya Resort & Spa Boutique Collection?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Khum Phaya Resort & Spa Boutique Collection?

No, pets and service animals are not allowed.

Khum Phaya Resort & Spa Boutique Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 262 out of 481 reviews" "
Rating 8 - Good. 155 out of 481 reviews" "
Rating 6 - Okay. 42 out of 481 reviews" "
Rating 4 - Poor. 13 out of 481 reviews" "
Rating 2 - Terrible. 9 out of 481 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Francis

Disliked: Cleanliness, staff & service, property conditions & facilities
the pipes burst in the bathroom flooding it and soaking all of my stuff
Stayed 4 nights in Aug 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Khum Phaya resort. Coming from busy Bangkok, the serenity of the pool and gardens was a wonderful change. The breakfast was delicious and staff were very friendly and helpful when needed. The rooms were clean, comfortable and well appointed with minibar and fridge. Down the street (a short walk) was a Big C with a night street market which was excellent for all sorts of fresh local cuisine at very affordable prices. We had a fabulous stay at the Khum Phaya resort!
Stayed 3 nights in Jul 2024

10/10 Excellent

chun kit roger

Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. The staff is so friendly, attentive, and accommodating. The property is just beautiful. We also were able to walk to a nearby supermarket/ mall area which was excellent. Only about 20 min from the main area in Chiang Mai- easy to get rides from “Grab”. Highly recommended
Stayed 3 nights in Mar 2024

4/10 Poor

Clare

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is old and tired and looks nothing like the pictures. Mold in the shower. The pool was tiled with green mold on the tiles. We didn’t even swim in it. The staff were not eager to assist. We don’t need to be pampered but they just didn’t seem to live their job. We booked for 5 nights and checked out after 2 nights. They never wven asked us why. I assuming this happens a lot. Not worth staying here.
Stayed 5 nights in Mar 2024

10/10 Excellent

Wilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. The staff and the pool and everything was great. It was clean and nice and cool and lots to do. Tips get added at check out though we tipped at the spa and pool bar anyway. It was nice to kind of step out of the city but still relatively close. A block away is a local night market. Pad Thai was 45b and the beer was 60b so much less than the big tourist markets. A shopping center is in the same spot which was like a target or Walmart if you need anything that you can’t or don’t get at the markets.
Stayed 4 nights in Feb 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was roomy and comfortable. The onsite restaurant was really good and wasn't overly busy. All the staff were gracious, warm and friendly. Loved the Thia Milk Tea. Breakfast was very good as well and I have never seen someone flip eggs the way that she does. The internet would break up moving from spot to spot but was almost always able to connect. The staff was constantly working on the grounds and the pool to maintain it. And, it was the first time I had had a massage and I loved it! I booked my wife for a 3 hour pampering while I had the 1.5 hour Swedish massage. A few days later I was ready for another one. The rooms were clean and comfortable. Be aware, there are mosquitoes everywhere in Thailand. Use Incognito. We never got bit.
Stayed 4 nights in Jan 2024

8/10 Good

Bronwyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

William, Janesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

6/10 Okay

Jessica

Travelled with group
Goo place to stay. Needs a bit more update
Stayed 2 nights in Nov 2023

10/10 Excellent

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
The Khum Phaya is a lovely relaxing place . It’s like a tropical paradise with it’s ponds, long wandering tile pool and it’s friendly staff. A place I would go back too !
Stayed 4 nights in Nov 2023

8/10 Good

Mark

Travelled with family
Liked: Staff & service
Chiang Mai is a vibe!!
This hotel is located on a serene property right smack in the city. I love all the foliage and nature that the property provides. Great pool as well as my son played in it constantly
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Excellent hotel. This beautiful hotel rich in vegetation and water. The rooms are very spacious and well maintained. The breakfast is rich and very tasty. The staff is courteous and provides excellent service. The manager Emi is very nice and very professional. The trip to the city and the nearest mall is very quick and cheap. I recommend the rooms with pool access. This hotel is perfect. I will come back here again
Stayed 4 nights in Sep 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay. Tropical and the gardena are ao traditional and well kept. A little out of town but worth it.
Stayed 3 nights in Aug 2023

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pool, good restaurant, excellent room service, amazing garden
Stayed 4 nights in Jul 2023

8/10 Good

YALILE P GARCES

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 3 nights in Jun 2023

10/10 Excellent

Jazmin

Stayed 4 nights in Jun 2023

10/10 Excellent

Kaichun, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Property got some age, but condition is not bad. room is very clean. shower draining a bit slow.
Stayed 1 night in Jun 2023

10/10 Excellent

David Noel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy, friendly staff
Stayed 3 nights in Jun 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't want to leave
Service was excellent highly recommend Only slight negative the bed was on the hard side
Stayed 2 nights in May 2023

8/10 Good

miss Julia

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Staff here make the hotel
Staff here make this hotel they are so friendly the hotel is tired we had a hole in the floor and the wooden floor was spongy! It is expensive food wise and not the best - bit far out of town but they have a resident taxi driver PJ who is amazing ask for him at the front desk he went way beyond making sure we had a great time and we did - would recommend for the price and staff
Stayed 9 nights in May 2023

4/10 Poor

Sirikwan

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I checked in to the room and found that pillows are dirty. 1 pillow had dried blood stain and another one had dirt stain. They were the 2 front pillows, it was impossible that housekeeper wouldn't see those stains. I told housekeeper to change it as i didn't want to make it a big deal. Then, i found another big stain on the bed sheet. I called her back again to change the sheet but she gave us a dirty attitude on her face. I called the front desk to tell them the issue and wanted to moved room because i felt like the room was not clean properly. They gave us another room in another building. I did not hear any apologized from either housekeeping or front desk. No service recovery. No one contact me for this issue. When i complained at the check out again, they want me to write down on the paper to present it to the management. As I work in hospitality industry too, this hotel offer a very bad service compare to others hotels in thailand. I had high expectations for this hotel when i booked the room, now I will never go back or recommend this hotel.
Stayed 3 nights in May 2023

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, beautiful.
Stayed 3 nights in Apr 2023