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Melia Chiang Mai

5.0 star property
Luxury hotel with 2 restaurants and 2 outdoor pools

Photo gallery for Melia Chiang Mai

Reception
2 outdoor pools, pool umbrellas, pool loungers
2 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
The current price is NZ$244
includes taxes & fees
24 Mar - 25 Mar

Explore the area

Map
46-48 Charoenprathet Road, Changklan, Chiang Mai, Chiang Mai Province, 50100
  • Riverside
    ‪1 min walk‬
  • Kalare Night Bazaar
    ‪4 min walk‬
  • Chiang Mai Night Bazaar
    ‪6 min walk‬
  • Chiang Mai (CNX-Chiang Mai Intl.)
    ‪18 min drive‬

Room options

View all photos for The Level Suite

The Level Suite | City view

The Level Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Sofa bed - single
  • 62 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for The Level Premium Corner Room

The Level Premium Corner Room

The Level Premium Corner Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Sofa bed - single
Bathrobes
  • 54 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Private bathroom
  • 44 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Melia Room

Minibar, in-room safe, desk, blackout curtains

Melia Room

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Private bathroom
Eco-friendly toiletries
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Private bathroom
  • 54 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Bathrobes
Private bathroom
  • 35 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for The Level Premium Room

The Level Premium Room | City view

The Level Premium Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Sofa bed - single
Blackout curtains
  • 44 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Family Room

Minibar, in-room safe, desk, blackout curtains

Family Room

  • Sleeps 2
  • 1 Single Sofa Bed and 2 Single Beds OR 1 Single Sofa Bed and 1 King Bed

View all photos for The Level Premium Room

Minibar, in-room safe, desk, blackout curtains

The Level Premium Room

  • Sleeps 2
  • 1 Single Sofa Bed and 2 Single Beds OR 1 Single Sofa Bed and 1 King Bed

View all photos for The Level Premium Corner Room

Minibar, in-room safe, desk, blackout curtains

The Level Premium Corner Room

  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Single Sofa Bed and 1 King Bed

View all photos for The Level Presidential Suite

Minibar, in-room safe, desk, blackout curtains

The Level Presidential Suite

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for The Level Suite

Minibar, in-room safe, desk, blackout curtains

The Level Suite

  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Single Sofa Bed and 1 King Bed

View all photos for Premium Room

Minibar, in-room safe, desk, blackout curtains

Premium Room

  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Single Sofa Bed and 1 King Bed

View all photos for Melia Room

Minibar, in-room safe, desk, blackout curtains

Melia Room

  • Sleeps 2
  • 1 Single Sofa Bed and 2 Single Beds OR 1 Single Sofa Bed and 1 King Bed

Similar properties

2 restaurants, breakfast served

InterContinental Chiang Mai The Mae Ping by IHG

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.8 out of 5, Exceptional, (163)
The price is NZ$311
for 1 room
includes taxes & fees
18 Mar - 19 Mar
InterContinental Chiang Mai The Mae Ping by IHG

About the area

Chiang Mai

A luxury stay in the heart of Chiang Mai awaits you at Melia Chiang Mai. Within a 20-minute stroll, you'll find Chiang Mai Night Bazaar and Tha Phae Gate. Highlights at this family-friendly hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at YHI Spa can include deep-tissue massages, body scrubs and facials along with access to the sauna and steam room. Mai The Sky Bar serves international cuisine. Tien Pool Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the free kids' club, gym, kids' swimming pool and pool loungers. 3854 square feet (358 square metres) of event facilities include 9 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Chang Khlan hotel, you'll be 2.1 km (1.3 mi) from Wua Lai Walking Street and 3.6 km (2.3 mi) from Central Festival Chiangmai.

What's nearby

  • Chiang Mai Night Bazaar - 6 min walk - 0.6 km
  • Warorot Market - 9 min walk - 0.8 km
  • Tha Phae Gate - 18 min walk - 1.5 km
  • Sunday Walking Street Market - 4 min drive - 2.5 km
  • Central Festival Chiangmai - 7 min drive - 4.8 km

Getting around

  • Chiang Mai Railway Station - 4 min drive
  • Chiang Mai (CNX-Chiang Mai Intl.) - 18 min drive

Restaurants

  • ‪Reun Kaew Lounge - ‬1 min walk
  • ‪Self - ‬1 min walk
  • ‪Blue Bat Roof Floor Bar & Music - ‬1 min walk
  • ‪รสหนึ่ง - ‬1 min walk
  • ‪RAM Bar - ‬1 min walk

About this property

Melia Chiang Mai

Luxury hotel with 2 restaurants and 2 outdoor pools
Melia Chiang Mai offers its guests a full-service spa, 2 outdoor swimming pools, a fitness centre, and a children's pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3854 square feet (358 square metres) and includes conference space. A rooftop terrace, spa services, and a complimentary children's club are also featured at the luxury Melia Chiang Mai. An airport shuttle (available on request) is available for a fee. Free self parking is available.

This 5-star Chiang Mai hotel is smoke free.

  • 260 guestrooms or units
  • 22 levels
  • 2 dining venues
  • 3854 sq ft of conference space
  • 358 sq. m of conference space
  • Built in 2022
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Melia Chiang Mai offers 260 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

This Chiang Mai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

YHI Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, Thai massages, facials and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Mandarin), Dutch, English, Filipino, French, German, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 6:30 AM to 8:00 PM on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: THB 824 for adults and THB 412 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lanna Kitchen
  • Mai Restaurant and Bar
  • Mai The Sky Bar
  • Ruen Kaew Lounge
  • Tien Pool Bar

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3,854 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Chiang Mai

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately THB 824 for adults and from THB 412 for children
  • Airport shuttle fee: THB 600 per vehicle (one-way, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Pornping
Pornping Hotel
Pornping Tower
Pornping Tower Chiang Mai
Pornping Tower Hotel
Pornping Tower Hotel Chiang Mai
Pornping Hotel Chiang Mai
Pornping Tower Hotel
Porn Ping Tower Hotel
Melia Chiang Mai Hotel
Melia Chiang Mai Chiang Mai
Melia Chiang Mai Hotel Chiang Mai

Frequently asked questions

What is the cancellation policy at Melia Chiang Mai?

Melia Chiang Mai offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Chiang Mai?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Melia Chiang Mai on 24 Mar 2025 start from NZ$243.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Chiang Mai?

Yep, Melia Chiang Mai has a free self car park.

Is there a spa on site at Melia Chiang Mai?

Yep, YHI Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Melia Chiang Mai have a pool?

Melia Chiang Mai has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Melia Chiang Mai?

Melia Chiang Mai features 2 outdoor pools, a full-service spa and 2 restaurants.

Is Melia Chiang Mai family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Melia Chiang Mai is a hit with families.

Does Melia Chiang Mai serve breakfast?

Yeah, our travelers can't get enough of the buffet brekkie here! Served daily from 6:00 AM to 10:30 AM, this is the perfect place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Melia Chiang Mai?

No, but there's an airport shuttle that runs from 6:30 AM - 8:00 PM on request for a fee.

Is there a bar or restaurant at Melia Chiang Mai?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Chiang Mai?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Melia Chiang Mai?

No, pets and service animals are not allowed.

Melia Chiang Mai Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 297 out of 379 reviews
Rating 8 - Good. 57 out of 379 reviews
Rating 6 - Okay. 17 out of 379 reviews
Rating 4 - Poor. 5 out of 379 reviews
Rating 2 - Terrible. 3 out of 379 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Nov 2024

10/10 Excellent

Sze Wan Edith

Stayed 2 nights in Nov 2024

10/10 Excellent

Patrick

Stayed 4 nights in Oct 2024

10/10 Excellent

Stevan

Liked: Cleanliness, property conditions & facilities, room comfort
All Good
The room was huge for the price (King Premium), approximately 450 sq ft, which was perfect for us to spread out and sort / reorg our luggage. Bfast was a good selection and easy to navigate. Staff was eager and willing to help in anyway they could. There was a gate on the property to the Kalare night market, which also has a small Muy Thai stadium, It is a longer walk (1.2k) to the old city.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dorothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location lots of shopping & dining options. Hotels room, pool & gym were excellent! Drinks at the pool are too expensive. Better quality breakfast can be improved. Staff were all amazing!!
Stayed 3 nights in Nov 2024

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the cleanliness and space of the room. Staff were very helpful with information. Area was great, very near night market. Good value for price.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed hotel situated in an area with lots of restaurants and street shopping. The staff bends over backward to help you. The daily complimentary breakfast buffet was quite a spread and well prepared. Overall, we had a very pleasant stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

jason c

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Nov 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and Fabulous
What a fabulous place! Our room was spacious and clean, and the staff lovely and helpful. My son and I had excellent massages at the on-site spa. There was a lavish spread at breakfast. And as a pleasant surprise, we were able to cut through the parking lot to the Main Street where a night market was held. I would definitely return here on a return trip to Chiang Mai.
Stayed 6 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with helpful staff and clean room
Stayed 1 night in Nov 2024

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and accommodation is what makes this hotel really shine.
Stayed 2 nights in Nov 2024

10/10 Excellent

SHAWN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Mark, Cypress

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at Melia Chiang Mai. We researched a lot of options before choosing Melia and so pleased we did! Staff could not be more hospitable and friendly, room was impeccably clean. Breakfast buffet offered good options and the Level Lounge was a welcome retreat to revive from walking the local temples and markets!
Stayed 3 nights in Nov 2024

6/10 Okay

Arlene

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful property. Close to the city but far enough away to be a bit quieter.
Stayed 3 nights in Nov 2024

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property near nightlife. Daytime walking around hotel is dirty and sad, but that’s Chiang Mai. Good pool, could use more shade, amazing gym, nice staff, rooftop bar was beautiful. Great choice for a stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a very good hotel with an excellent breakfast. Would highly recommend the Club level.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
This hotel is amazing. The staff are so helpful and just wonderful. The hotel is fantastic with a great belly buffet and lovely pool area. I will stay here when I come back to Chiang Mai!!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Yim Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well appointed hotel next to a night market
Stayed 3 nights in Sep 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the Melia
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
1) the aircon system is so old n noisy. Unless you can survive without aircon in the tropical weather, it roaring noise constantly was unbearable and unpleasant. 2) I rate it as paying a 5 star hotel rate for a 3 star hotel experience, especially by Chang Mai standard. I thought i would get a comfortable & restful & pleasant stay in Chang Mai. Disappointingly, none of that i experienced. 3) tried to ring front desk on at least 3 occasions on the first 2 days, it rang out and no answer and no call back. Until another try at 1:30/2 am as really couldnt sleep due the noisy aircon then finally got a response; yet hotel couldnt solve the problem which appeared that they were well aware that their old aircon system noisy issue or at least had had complaints before. 4) the restaurant downstairs was packed to being unpleasant the 4 mornings that i was there, felt like more of a 3-star group tour class hotel. I chose not to dine there. 5) it is right next to a night market and not many 5-star hotel class appropriate range of restaurants or bars 6) the 1.2 m deep only pool and was used by kids, perhaps due to the kids pool was closed for repair. Again for a 5 star hotel, one would expect at least one if not more decent swimming pools. 7) as i checked in, the room rate that i was charged for a Melia room (which was the lowest grade) through a Hotels.com booking was the going rate of a premium suite at time online. I didnt feel the hotel was trying to improve that disappointment.
Stayed 4 nights in Sep 2024

6/10 Okay

Duncan

Stayed 3 nights in Sep 2024

10/10 Excellent

Ross

Stayed 4 nights in Aug 2024