10/10 Excellent
Vipavadee
Travelled with family
6 Aug 2024
Liked: Cleanliness, staff & service, room comfort
Great hotel and location… highly recomended.
Excellent as always, i always stay here when in chiang mai. though this time i though it was not good, petty, to charge us at check out, we booked the best room they had, for a bag of potato and mango chips that we were told were complimentary with the room since they were on the entry table with the fruit… maybe we misunderstood that is was only the fresh fruit, but mango is a fruit and one person in my party was Thai and understands Thai clearly… lol… anyway… considering the high expense of the room they should have waived this since i told them we were clearly told it was complementary, unlike the mini bar, and not made me have to deal with paying $4 at check out - it was such a petty amount i paid it without any further protest but nevertheless, it is little things like this that cause bad reviews..i still gave a good review because it was the check out staff persons error and not the fault of the hotel in general - i am sure a manager would have corrected it but it was not even worth the time. My advice to the hotel staff is the to listen more to your loyal customers, especially if they are fluent in Thai.. one note, a customer next to me was complaining about the size of the rooms, they are not huge and that is the way most of the hotels are in the old city in chiang mai are - keep in mind it is a condensed area and the older buildings are from when people were shorter and did not bring so much luggage.
Vipavadee
Stayed 1 night in Jul 2024
