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citizenM Chicago Downtown

4.0 star property
Hotel with a fitness centre, steps from Michigan Avenue

Photo gallery for citizenM Chicago Downtown

Terrace/patio
Terrace/patio
Room, 1 King Bed, City View | View from room
Property entrance
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Air conditioning
  • Free WiFi
  • Gym
  • 24/7 front desk
The current price is NZ$210
includes taxes & fees
23 Mar - 24 Mar

Explore the area

Map
80 East Wacker Place, Chicago, IL, 60601
  • Michigan Avenue
    ‪1 min walk‬
  • Chicago Riverwalk
    ‪2 min walk‬
  • Millennium Park
    ‪5 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Rainfall showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Pillow-top bed
Hairdryer
Rainfall showerhead
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Exterior

Omni Chicago Hotel

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  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,437 reviews
The price is NZ$486
includes taxes & fees
25 Mar - 26 Mar
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About the area

Chicago

CitizenM Chicago Downtown puts you in the heart of Chicago, within steps of popular attractions like Michigan Avenue and Chicago Riverwalk. Highlights at this hotel include a restaurant, a bar/lounge and a 24-hour business centre. .The restaurant, CanteenM - open 24/7, serves international cuisine and is open for breakfast, lunch and dinner. 3 meeting rooms, a business centre, and coworking space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a short walk walk of this 4-property class Downtown Chicago hotel include Millennium Park and Chicago Theatre.

What's nearby

  • Michigan Avenue - 1 min walk - 0.1 km
  • Chicago Riverwalk - 2 min walk - 0.2 km
  • Chicago Theatre - 4 min walk - 0.4 km
  • Millennium Park - 5 min walk - 0.5 km
  • Art Institute of Chicago - 11 min walk - 1.0 km

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 32 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Nutella Cafe - ‬2 min walk
  • ‪Base Bar - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬1 min walk

About this property

citizenM Chicago Downtown

Hotel with a fitness centre, steps from Michigan Avenue
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness centre, coffee/tea in common area, and express check-in.

This 4-star Chicago hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 10 levels
  • Built in 2022
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on request.

Languages

English

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The price is NZ$335
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

What is the cancellation policy at citizenM Chicago Downtown?

CitizenM Chicago Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM Chicago Downtown?

As of 15 Mar 2025, prices found for a 1-night stay for 2 adults at citizenM Chicago Downtown on 23 Mar 2025 start from NZ$209.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM Chicago Downtown?

Yep, citizenM Chicago Downtown is a short 19-minute walk from Ohio Street Beach.

What makes citizenM Chicago Downtown a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM Chicago Downtown.

Does citizenM Chicago Downtown serve breakfast?

Yep, guests give a thumbs up to the buffet breakfast here! Available daily from 6:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at citizenM Chicago Downtown?

No, citizenM Chicago Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM Chicago Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at citizenM Chicago Downtown?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM Chicago Downtown?

No, only service animals are allowed.

citizenM Chicago Downtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2092 out of 2796 reviews
Rating 8 - Good. 459 out of 2796 reviews
Rating 6 - Okay. 129 out of 2796 reviews
Rating 4 - Poor. 54 out of 2796 reviews
Rating 2 - Terrible. 62 out of 2796 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlicia

Stayed 1 night in Nov 2024

10/10 Excellent

keyorah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay
Stayed 1 night in Nov 2024

10/10 Excellent

Samvel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great room
Great location, nice hotel, very modern. Nice bar area. Rooms very small. Pretty tight for two people, but would definitely stay again, especially when by myself. Great lighting and mood lighting
Stayed 1 night in Dec 2024

10/10 Excellent

Harshad

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Amazing location! Very hip and full of tech. You can check in / out yourself which is nice but someone is there to assist if you need it. No room service BUT their kitchen is open 24 hours day for some items. People complained about the room being small and it is. However, it had a giant window and never felt like there wasn't enough room. It's just for sleeping. Super comfortable bed and pillows. Sound proof windows and blackout blinds. Everything is controlled by the in room ipad. Glad I tried this place as it was new for me and would have zero hesitation to use again. No parking but plenty of garages close by.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sladana, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Alexander

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, amazing location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brian

Stayed 3 nights in Oct 2024

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay at the CitizenM at the end of November. I particularly liked how you could control everything in your room from my smartphone or the iPad the hotel provided. Nice bar and lounge area as well as a very convenient location which is close to everything you need. Very friendly staff and will stay at other CitizenM properties based off my experience in Chicago
Stayed 5 nights in Nov 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing especially the gentleman at check in !! Had a wonderful stay the artwork is beautiful. Will definitely be back again!! Thank you Chicago for ur hospitality!! <3
Stayed 2 nights in Dec 2024

10/10 Excellent

Stephanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

ANDY

Business traveller, Travelled with partner
Liked: Amenities
Great atmosphere!
Stayed 1 night in Dec 2024

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable
Stayed 1 night in Dec 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Very beautiful hotel. Room is a tad small but the rest of the hotel made up for it. Also very modern including the technical amenities.
Stayed 2 nights in Dec 2024

8/10 Good

PATRICE

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay the facilities are very good
Stayed 2 nights in Nov 2024

10/10 Excellent

Glaunier Navarro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique and modern hotel! Great team.
Stayed 2 nights in Dec 2024

10/10 Excellent

Naji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an easy check in process. The property was perfect for what I needed it for. Everything I needed was a mile or less away from the hotel. It’s right around the corner from the brown line if you want to travel via train. The staff was friendly and the hotel was very clean.
Stayed 2 nights in Dec 2024

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel inside and out. Walking distance to everything around.
Stayed 5 nights in Dec 2024

10/10 Excellent

Christina

Stayed 3 nights in Nov 2024

10/10 Excellent

Dmytro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Dec 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024