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Embassy Suites by Hilton Chicago Lombard Oak Brook

3.5 star property
Suburban hotel with free breakfast and fitness centre
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites by Hilton Chicago Lombard Oak Brook

Exterior
Bar (on property)
Bar (on property)
Reception
Indoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Housekeeping
The price is NZ$232
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
707 E Butterfield Road, Lombard, IL, 60148
  • Yorktown Shopping Center
    4 min walk
  • Advocate Good Samaritan Hospital
    4 min drive
  • Oakbrook Center Mall
    4 min drive
  • Chicago, IL (ORD-O'Hare Intl.)
    28 min drive

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Separate bedroom
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

32-inch flat-screen TV with cable channels, TV, pay films

Executive Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Separate bedroom
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

32-inch flat-screen TV with cable channels, TV, pay films

Premium Suite, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Separate bedroom
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Separate bedroom
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
2 bedrooms
  • 85 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Suite, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Suite, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Separate bedroom
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Separate bedroom
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Accessible (Roll-In Shower)

1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

32-inch flat-screen TV with cable channels, TV, pay films

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Separate bedroom
Blackout curtains
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Corner

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Separate bedroom
  • 53 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Accessible, Non Smoking (Roll-in Shower)

1 bedroom, in-room safe, desk, laptop workspace

Suite, Accessible, Non Smoking (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Separate bedroom
  • 49 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Corner

Suite, 1 King Bed, Non Smoking, Corner

Suite, 1 King Bed, Non Smoking, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Separate bedroom
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Accessible, Non Smoking (Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms, Accessible, Non Smoking (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
2 bedrooms
  • 85 sq m
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Suite, 2 Queen Beds, Accessible, Non Smoking (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Separate bedroom
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Separate bedroom
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Bathtub)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking (Bathtub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Renovated in 2016
Separate bedroom
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Indoor pool

Hyatt Place Chicago/Lombard/Oak Brook

Pool
Breakfast included
Pet-friendly
Parking included
4.1 out of 5, Very good, (1001)
The price is NZ$216
for 1 room
includes taxes & fees
9 Jan - 10 Jan
Hyatt Place Chicago/Lombard/Oak Brook

About the area

Lombard

At Embassy Suites by Hilton Chicago Lombard Oak Brook you'll be within a 5-minute walk of Yorktown Shopping Center and 3.3 km (2.1 mi) from Advocate Good Samaritan Hospital. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The hotel's own lounge bar is a nice place to enjoy a drink. Meeting rooms, a 24-hour business centre, and conference space are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also the convenience of self parking. .In proximity to this Lombard hotel you'll find Donald E. Stephens Convention Center.

What's nearby

  • Yorktown Shopping Center - 4 min walk
  • Oakbrook Center Mall - 4 min drive
  • Drury Lane Theater - 5 min drive
  • Morton Arboretum - 7 min drive
  • College of Dupage - 8 min drive

Getting around

  • Downers Grove Fairview Avenue Station - 7 min drive
  • Chicago O'Hare International Airport (ORD) - 28 min drive

Restaurants

  • ‪Food Court - Yorktown Center - ‬14 min walk
  • ‪Chick-fil-A - ‬1 min walk
  • ‪Miller's Ale House - Chicago Lombard - ‬11 min walk
  • ‪Yard House - ‬12 min walk
  • ‪Panda Express - ‬10 min walk

About this property

Embassy Suites by Hilton Chicago Lombard Oak Brook

Suburban hotel with free breakfast and fitness centre
Embassy Suites by Hilton Chicago Lombard Oak Brook offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Chicago Lombard Oak Brook. For a fee, parking is available.

This Lombard hotel is smoke free.

  • 262 guestrooms or units
  • 10 levels
  • Conference rooms
  • 0 sq. m of conference space
  • Built in 1989
  • Full breakfast (free)
  • Manager's reception (free)
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Chicago Lombard Oak Brook offers 262 air-conditioned accommodations with MP3 docking stations and a safe. This accommodation offers separate sitting areas. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Lombard hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 12.50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125.00 per stay)
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 12.50 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125.00 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton Chicago Lombard Oak Brook Hotel
Embassy Suites Oak
Embassy Suites Oak Hotel
Embassy Suites Oak Hotel Lombard Chicago Brook
Embassy Suites Chicago Lombard Oak Brook Hotel
Embassy Suites Oak Brook Hotel
Embassy Suites Oak Brook
Embassy Suites Hilton Oak Brook Hotel
Embassy Suites Hilton Chicago Lombard Oak Brook
Embassy Suites Hilton Oak Brook
Embassy Suites by Hilton Chicago Lombard Oak Brook Hotel
Embassy Suites by Hilton Chicago Lombard Oak Brook Lombard
Embassy Suites by Hilton Chicago Lombard Oak Brook Hotel Lombard

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Chicago Lombard Oak Brook?

Embassy Suites by Hilton Chicago Lombard Oak Brook offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Chicago Lombard Oak Brook?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Chicago Lombard Oak Brook on 5 Jan 2025 start from NZ$232.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Chicago Lombard Oak Brook?

Yep, Embassy Suites by Hilton Chicago Lombard Oak Brook has an uncovered self car park with in/out privileges for USD 12.50 per day.

Are there any beaches close to Embassy Suites by Hilton Chicago Lombard Oak Brook?

The closest beach to Embassy Suites by Hilton Chicago Lombard Oak Brook is Centennial Beach (15.1 km).

Does Embassy Suites by Hilton Chicago Lombard Oak Brook have a pool?

Embassy Suites by Hilton Chicago Lombard Oak Brook has an indoor pool. The pool is open 8:00 AM to 10:00 PM.

Is Embassy Suites by Hilton Chicago Lombard Oak Brook family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Chicago Lombard Oak Brook is a hit with families.

Does Embassy Suites by Hilton Chicago Lombard Oak Brook serve breakfast?

You bet, our travelers can't get enough of the free full breakfast here! Offered weekdays between 6:00 AM and 9:00 AM and weekends from 7:00 AM to 10:30 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Chicago Lombard Oak Brook?

No, Embassy Suites by Hilton Chicago Lombard Oak Brook does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Chicago Lombard Oak Brook?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Chicago Lombard Oak Brook?

Check-in begins at 4 PM. Check-out time is 11 AM.

Embassy Suites by Hilton Chicago Lombard Oak Brook Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 554 out of 1004 reviews" "
Rating 8 - Good. 212 out of 1004 reviews" "
Rating 6 - Okay. 118 out of 1004 reviews" "
Rating 4 - Poor. 61 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ELEANORE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

patrick

Liked: Property conditions & facilities
Great
Stayed 1 night in Sep 2024

8/10 Good

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Tenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioning
Air conditioning did not work properly
Stayed 1 night in Sep 2024

8/10 Good

Lynette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd visit and everything was good
Stayed 1 night in Sep 2024

8/10 Good

Danny

Nice property, not thrilled with the up charge for parking with no security around the lot and very loud noise in the hall ways
Stayed 2 nights in Sep 2024

10/10 Excellent

Jaboa

Liked: Cleanliness, staff & service, property conditions & facilities
I love how clean it is
Stayed 2 nights in Sep 2024

8/10 Good

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

RHONDA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the employee
Stayed 2 nights in Sep 2024

6/10 Okay

Luke

Liked: Staff & service, amenities, property conditions & facilities
Need to fix shower in the pool hottub room no handle on shower and too much chlorine in pool and etc other then that was ok
Stayed 1 night in Sep 2024

10/10 Excellent

JORGE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

6/10 Okay

Yolanda

This particular visit was very disappointing for me. The rooms need to be renovated. The male cook was rude and did not apologized after realizing he misspoke. I was not informed upon confirming my reservation nor upon checking in that there was a $25 parking fee. I was only to place card in dashboard to avoid being towed. There was only one elevator working. Unfortunately, there was only one elevator working at an Embassy Suite location in Kentucky where I stayed two weeks prior to this visit here in Lombard. Overall, very disappointed with Embassy Suite in general.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay.
Stayed 5 nights in Sep 2024

4/10 Poor

Terence

Business traveller, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Near restaurants I like.
Stayed 7 nights in Sep 2024

10/10 Excellent

susie, north riverside

Liked: Cleanliness, staff & service, property conditions & facilities
I always have a great stay at the Embassy hotel !
Stayed 2 nights in Sep 2024

8/10 Good

Sheryl

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
NO COMMENT
Stayed 2 nights in Sep 2024

6/10 Okay

Mario

During our stay we had someone call tge room phone and say “I’m going to kill you”, we went to the front desk and informed the person that was working, she laughed and said there was nothing she could do and a manager wasn’t available until after the holiday weekend (Labor Day). The second night had another phone call that stated “ the plane was landing, and I’m coming for you”. Again, told another clerk at the front desk that didn’t seem concerned, and said there was nothing that they could do because a manager wasn’t there. Never had an issue there before, just really disappointed that the clerks just brushed it off as if it was nothing. Didn’t even apologize.
Stayed 2 nights in Sep 2024

2/10 Terrible

Eda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Embassy suites is not the place it used to be, the facility was dirty and noisy. For breakfast I had someone serve me what I was to eat instead of choosing what I was eating like times in the past. They did not have a cook making fresh omelets like in the past. I also paid $12.50 to park in your parking lot even though I was staying at your hotel.
Stayed 2 nights in Sep 2024

8/10 Good

Fatemeh Omidbakhsh

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice place and I enjoyed it
Stayed 3 nights in Sep 2024

10/10 Excellent

Verna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and nice. The staff was really friendly.
Stayed 4 nights in Sep 2024

8/10 Good

Candy

Liked: Staff & service
The staff is genuinely friendly here. From the front desk, to the security guys to the lady making our complimentary drinks at happy hour. Breakfast was great. I wish they cleaned the pool properly instead of having chlorine with a touch of water for a pool. The women's bathroom was out of service at the pool, too. We loved how they had towels on each chair at the pool, it felt like a nice touch. Our room cards kept getting deactivated, we went through at leasf 5 cards during our weekend stay, not a huge deal but it felt like an inconvenience having to constantly do this, especially being on the 6th floor. The front desk said they weren't sure why it kept happening, they were friendly the whole time. And it certainly wasn't their fault but hopefully they bring this up to upper management. We wanted to take a bath but you could tell the bathtub was not cleaned but more like wiped down. Overall we had a nice weekend stay, they did have a full house, and I'm sure staff did their best to keep things moving. We will be back again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Embassy Suites Lombard was busy, eventful, but nice rooms, breakfast and fine receptions. Should have another area between pool and lobby for breakfast.
Stayed 3 nights in Aug 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Bessie

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience needs updating property is old and outdated. Management is not good at all.
Stayed 3 nights in Sep 2024