Fairmont Chicago at Millennium Park

4.5 star property
Family-friendly hotel with full-service spa and bars/lounges

Photo gallery for Fairmont Chicago at Millennium Park

Front of property - evening/night
Breakfast, lunch, dinner served; American cuisine
Courtyard
Lobby
Premium bedding, down duvets, pillow-top beds, minibar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Parking available
The current price is NZ$419
includes taxes & fees
4 Apr - 5 Apr

Explore the area

Map
200 North Columbus Drive, Chicago, IL, 60601
  • Millennium Park
    ‪4 min walk‬
  • Michigan Avenue
    ‪4 min walk‬
  • Chicago Riverwalk
    ‪8 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪41 min drive‬

Room options

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Premium bedding
  • Park view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Premium bedding
  • Park view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Mobility Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed, Concierge Service, Park View (Signature Parkview Gold King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • Park view
  • Sleeps 3
  • 1 King Bed

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 102 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Lake View (or Park or Lake View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 65 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Suite, 1 Bedroom, Park View (Hearing Accessible)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 65.0 sq m
  • Lake view
  • Sleeps 6
  • 2 Double Beds

Fairmont Gold, Suite, 1 King Bed, Accessible

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

Signature Room, 1 King Bed, Lake View (or striking Park View(18-36th floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 38.8 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Signature Double Room, 2 Double Beds, Lake View (or striking Park View 18-36th floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 39.7 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View (Mobility Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • 39.7 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 39.7 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Double Room, 2 Double Beds, City View (Fairmont)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Double Beds

Fairmont Room, 2 Double Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Double Beds

Fairmont Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • Sleeps 4
  • 2 Double Beds

Fairmont Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Lake View (Fairmont King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Sofa bed - double
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Sofa bed - double
  • 67 sq m
  • Lake view
  • Sleeps 5
  • 1 King Bed

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
  • 65 sq m
  • Lake view
  • Sleeps 5
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 39.7 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
Down duvet
  • 39.7 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Room, 2 Queen Beds, Concierge Service, City View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Chicago

A family-friendly stay in the heart of Chicago awaits you at Fairmont Chicago at Millennium Park. Within a short 5-minute stroll, you'll find popular places like Millennium Park and Michigan Avenue. Highlights at this eco-friendly hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include massages and facials along with access to the steam room. The restaurant, Lobby Bar, serves American cuisine and is open for breakfast, lunch and dinner. 63001 square feet (5853 square metres) of event facilities include 15 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 6:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this Downtown Chicago hotel include Chicago Riverwalk and Art Institute of Chicago.

What's nearby

  • Millennium Park - 4 min walk - 0.4 km
  • Michigan Avenue - 4 min walk - 0.4 km
  • Chicago Riverwalk - 8 min walk - 0.7 km
  • Art Institute of Chicago - 10 min walk - 0.8 km
  • Grant Park - 10 min walk - 0.9 km

Getting around

  • Millennium Station - 6 min walk
  • Randolph-Wabash Station - 7 min walk
  • Chicago O'Hare International Airport (ORD) - 41 min drive

Restaurants

  • ‪Swissotel Chicago - ‬3 min walk
  • ‪Regency Club at Hyatt Regency Chicago - ‬4 min walk
  • ‪Rosebud on Randolph - ‬4 min walk
  • ‪Wildberry Pancakes & Cafe - ‬3 min walk
  • ‪American Craft Kitchen & Bar - ‬4 min walk

About this property

Fairmont Chicago at Millennium Park

Family-friendly hotel with full-service spa and bars/lounges
Fairmont Chicago at Millennium Park offers its guests a full-service spa and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A business centre, 15 meeting rooms, and limo/town car service are available. Event space at this hotel measures 63001 square feet (5853 square metres) and includes conference space. The family-friendly Fairmont Chicago at Millennium Park also features tour/ticket assistance, a garden, and concierge services. You'll have access to the health club at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this Chicago hotel.

  • 1 building
  • 687 guestrooms or units
  • 45 levels
  • 2 bars or lounges
  • 63001 sq ft of conference space
  • 5853 sq. m of conference space
  • Built in 1987
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Dining venue
Fairmont Chicago at Millennium Park offers 687 accommodations with iPod docking stations and minibars. Pillowtop beds feature down duvets and premium bedding. 50-inch LCD televisions come with premium satellite channels and Netflix. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and coffee/tea makers. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials and body treatments. The spa is equipped with a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18.95 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 81 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 31 to 40 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lobby Bar
  • Toro Chicago

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 63,001 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium satellite channels
  • IPod dock
  • Netflix

Food and drink

  • Chef service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Weight limit: 40 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 40 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Laundry facilities
  • Nearby fitness centre access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 31 to 40 per person
  • Fee for in-room wireless Internet: USD 18.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 81 per day (in/out privileges)
  • Pet fee: USD 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and Eurocard. Cash is not accepted. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Chicago Millennium Park Hotel
Fairmont Millennium
Fairmont Millennium Hotel
Fairmont Millennium Hotel Chicago Park
Chicago Fairmont
Fairmont Chicago Millennium Park Hotel Chicago
Fairmont Hotel Chicago
Fairmont Millennium Park Hotel
Fairmont Millennium Park
Fairmont Chicago at Millennium Park Hotel
Fairmont Chicago at Millennium Park Chicago
Fairmont Chicago at Millennium Park Hotel Chicago

Frequently asked questions

What is the cancellation policy at Fairmont Chicago at Millennium Park?

Fairmont Chicago at Millennium Park offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Chicago at Millennium Park?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at Fairmont Chicago at Millennium Park on 4 Apr 2025 start from NZ$367.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Chicago at Millennium Park?

Yep, Fairmont Chicago at Millennium Park has secured covered valet parking with in/out privileges for USD 81 per day.

Are there any beaches close to Fairmont Chicago at Millennium Park?

Yep, Fairmont Chicago at Millennium Park is a short 17-minute walk from Ohio Street Beach.

Is there a spa on site at Fairmont Chicago at Millennium Park?

Yep, there is an onsite spa at Fairmont Chicago at Millennium Park. You'll enjoy heaps of services like facials and body treatments.

What makes Fairmont Chicago at Millennium Park a romantic place to stay?

A bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Fairmont Chicago at Millennium Park.

Is Fairmont Chicago at Millennium Park family-friendly?

You bet! With amenities such as supervised childcare and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Fairmont Chicago at Millennium Park is a hit with families.

Does Fairmont Chicago at Millennium Park serve breakfast?

Yep, cooked-to-order brekkie is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Fairmont Chicago at Millennium Park?

No, Fairmont Chicago at Millennium Park does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Chicago at Millennium Park?

Yep, you can grab a meal at Fairmont Chicago at Millennium Park's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Fairmont Chicago at Millennium Park?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Fairmont Chicago at Millennium Park?

Cats and dogs are welcome at Fairmont Chicago at Millennium Park, with food and water bowls on offer. Just so you know, there's a weight limit of up to 18 kg per pet.

Fairmont Chicago at Millennium Park Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1114 out of 1849 reviews
Rating 8 - Good. 350 out of 1849 reviews
Rating 6 - Okay. 201 out of 1849 reviews
Rating 4 - Poor. 91 out of 1849 reviews
Rating 2 - Terrible. 93 out of 1849 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Stayed 2 nights in Dec 2024

10/10 Excellent

Rio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were extremely dry-We had to ask for a humidifier and it was delivered. Otherwise, the staff was friendly the Gold Lounge was wonderful for my family to use. This is our second Fairmont location to use (first in Toronto) and we hope to use Fairmont for all our future staycations and vacations.
Stayed 1 night in Dec 2024

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was fabulous. It was decorated very cute for Christmas and the whole place felt very clean. Would definitely stay again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ann

Stayed 1 night in Dec 2024

10/10 Excellent

Gabi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so kind and friendly! They gave us a complimentary upgrade which was so amazing! Very nice & clean rooms with nice views. Definitely will be back! Even got a free drink at the bar ❤️
Stayed 1 night in Dec 2024

2/10 Terrible

Salwa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old dirty rooms, stains on towels and hair in shower, pillows, bathroom floor. Tiny rooms , non working outlets, broken coffee machine. Asked for this got be fixed in vain. Hotel disent live up to its name and reputation.
Stayed 2 nights in Dec 2024

10/10 Excellent

ALISON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing team amazing stay. Friendliest team at a hotel i have encountered. Great holiday decor. Still wondering why our room floors sloped. Everyone i asked had a different answer. Lol didn't bother me and we rolled a ball down the diff slopes because one team member was like our floors don't slope.
Stayed 3 nights in Dec 2024

10/10 Excellent

Charletta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A STAYCATION CHRISTMAS PRESENT TO MYSELF. FIRST TIME AT THE FAIRMONT SERVOCE WAS ABSOLUTELY WONDERFUL.
Stayed 2 nights in Dec 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good spot, close to transit and walking distance to downtown destinations. Reasonable value for price, although the "urban experience fee" isn't worth it compared to other options in the area.
Stayed 5 nights in Dec 2024

10/10 Excellent

Teresa Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch facility upgrade to Gold if you can…the exclusive lounge and amenities are worth it!!
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Expensive stay for the issues experienced
All the staff were extremely nice and helpful especially Benjamin. The issue that I had was the hidden fees such as the non refundable pet charge of $150. It only stated pet friendly in the description and upon check in found out about the fee and it was quite the distance to a couple of places for my dog to relieve herself as there was nothing at the hotel so very inconvenient. The other undisclosed charges were valet parking $81 and something called Urban experience fee $25. With all the charges it ended up being a $260 stay. The room wasn’t entirely clean as there were long hairs in the bathroom shower and floor. The shower head had weak pressure.
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Stayed 1 night in Dec 2024

10/10 Excellent

RAVIKIRAN, Lincolnshire

Stayed 1 night in Dec 2024

10/10 Excellent

Maria Elizabeth

Travelled with partner
We love our stay and everyone was so nice and welcoming, thank you
Stayed 6 nights in Dec 2024

10/10 Excellent

Wendi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

ANDRES, SAN PEDRO GARZA GARCIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Amal

Liked: Cleanliness, staff & service
Cc
Stayed 3 nights in Nov 2024

10/10 Excellent

Steve M.

Stayed 1 night in Dec 2024

10/10 Excellent

Evelyn, Waterloo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lounge is beautiful and staff are superb!
Stayed 1 night in Dec 2024

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jesus Alberto Padilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christmas decorations were beautiful! Everything from the hotel was just perfect!
Stayed 3 nights in Dec 2024

8/10 Good

Zuri

Liked: Cleanliness
Nice in side
Stayed 1 night in Oct 2024

10/10 Excellent

Scott E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location, close to park and a 15 minute walk to the Magnificent Mile. Staff were excellent and would absolutely stay there again.
Stayed 2 nights in Dec 2024

8/10 Good

Thomas

Stayed 1 night in Dec 2024

8/10 Good

jovic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee hospitality is great.
Stayed 2 nights in Dec 2024