Fairmont Chicago at Millennium Park

4.5 star property
Family-friendly Chicago hotel in Downtown Chicago with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Chicago at Millennium Park

Front of property - evening/night
Courtyard
Lobby
Breakfast, lunch, dinner served; American cuisine
Premium bedding, down duvets, pillow-top beds, minibar

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • Breakfast available
  • Spa
    Spa
  • Bar
    Bar
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping

Explore the area

Map
200 North Columbus Drive, Chicago, IL, 60601
  • Millennium Park
    4 min walk
  • Michigan Avenue
    4 min walk
  • Chicago Theatre
    7 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    41 min drive

Room options

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Separate bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Park View (Accessible, Views Millenium Park Lake)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Separate bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom (Mobility Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Separate bedroom
  • Sleeps 5
  • 1 King Bed

Room, 1 King Bed, Concierge Service, Park View (Signature Parkview Gold King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • Park view
  • Sleeps 3
  • 1 King Bed

Millennium Suite, 2 Bedrooms, 1 King Bed Each, Lounge Access, Breakfast, Canapes, Private Concierge

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 101.9 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Lake View (or Park or Lake View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillow-top bed
  • 64.9 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Suite, 1 Bedroom, Park View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Premium bedding
Separate bedroom
  • Park view
  • Sleeps 5
  • 1 King Bed

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillow-top bed
  • 65 sq m
  • Lake view
  • Sleeps 6
  • 2 Double Beds

Fairmont Gold, Suite, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • Sleeps 3
  • 1 King Bed

Signature Room, 1 King Bed, Lake View (or striking Park View(18-36th floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • 39 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Signature Double Room, 2 Double Beds, Lake View (or striking Park View 18-36th floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • 39 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View (Mobility Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold Room, 1 King Bed, Lounge Access with Breakfast, Canapes, Private Concierge

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Double Room, 2 Double Beds, City View (Fairmont)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Fairmont Room, 2 Double Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Fairmont Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

Fairmont Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Lake View (Fairmont King)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillow-top bed
Blackout curtains
  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Signature Suite, 1 Bedroom, Lake View (or striking Park View(18-36th floor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillow-top bed
Blackout curtains
  • 67 sq m
  • Lake view
  • Sleeps 5
  • 1 King Bed

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Sofa bed - double
Pillow-top bed
  • 65 sq m
  • Lake view
  • Sleeps 5
  • 1 King Bed

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Room, 2 Queen Beds, Concierge Service, City View

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

Chicago

A family-friendly stay in the heart of Chicago awaits you at Fairmont Chicago at Millennium Park. Within a short 5-minute stroll, you'll find popular places like Millennium Park and Michigan Avenue. Highlights at this eco-friendly hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering at Leaf Spa can include massages along with access to the steam room. The restaurant, Lobby Bar, serves American cuisine and is open for breakfast, lunch and dinner. 63001 square feet (5853 square metres) of event facilities include 15 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Cooked-to-order breakfast is available daily between 6:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this Downtown Chicago hotel include Chicago Riverwalk and Chicago Theatre.

What's nearby

  • Millennium Park - 4 min walk
  • Michigan Avenue - 4 min walk
  • Chicago Theatre - 7 min walk
  • Chicago Riverwalk - 8 min walk
  • Art Institute of Chicago - 10 min walk

Getting around

  • Millennium Station - 6 min walk
  • Randolph-Wabash Station - 7 min walk
  • Chicago O'Hare International Airport (ORD) - 41 min drive

Restaurants

  • ‪Giordano's - ‬4 min walk
  • ‪Swissotel Chicago - ‬3 min walk
  • ‪Rosebud on Randolph - ‬4 min walk
  • ‪Wildberry Pancakes & Cafe - ‬3 min walk
  • ‪American Craft Kitchen & Bar - ‬4 min walk

About this property

Fairmont Chicago at Millennium Park

Family-friendly Chicago hotel in Downtown Chicago with a full-service spa
Fairmont Chicago at Millennium Park offers its guests a full-service spa and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

A business centre, 15 meeting rooms, and limo/town car service are available. Event space at this hotel measures 63001 square feet (5853 square metres) and includes conference space. Spa services, tour/ticket assistance, and a garden are also featured at the family-friendly Fairmont Chicago at Millennium Park. You'll have access to the health club at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this Chicago hotel.

  • 1 building
  • 687 guestrooms or units
  • 45 levels
  • 2 bars or lounges
  • 63001 sq ft of conference space
  • 5853 sq. m of conference space
  • Built in 1987
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Dining venue
Fairmont Chicago at Millennium Park offers 687 accommodations with iPod docking stations and minibars. Pillowtop beds feature down duvets and premium bedding. 50-inch LCD televisions come with premium satellite channels and Netflix. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Leaf Spa. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 18.95 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (USD 81 per day; includes in/out privileges)

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 31 to 40 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lobby Bar
  • Toro Chicago

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 63,001 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 45 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium satellite channels
  • IPod dock
  • Netflix

Food and drink

  • Chef service
  • Coffee/tea maker
  • Microwave on request
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Weight limit: 40 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 31 to 40 per person
  • Fee for in-room wireless Internet: USD 18.95 per 24-hour period (rates may vary)
  • Valet parking fee: USD 81 per day (in/out privileges)
  • Pet fee: USD 150 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and Eurocard. Cash is not accepted. This property uses a grey water recycling system. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Chicago Millennium Park Hotel
Fairmont Millennium
Fairmont Millennium Hotel
Fairmont Millennium Hotel Chicago Park
Chicago Fairmont
Fairmont Chicago Millennium Park Hotel Chicago
Fairmont Hotel Chicago
Fairmont Millennium Park Hotel
Fairmont Millennium Park
Fairmont Chicago at Millennium Park Hotel
Fairmont Chicago at Millennium Park Chicago
Fairmont Chicago at Millennium Park Hotel Chicago

Frequently asked questions

What is the cancellation policy at Fairmont Chicago at Millennium Park?

Fairmont Chicago at Millennium Park offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Chicago at Millennium Park?

As of 18 Nov 2024, prices found for a 1-night stay for 2 adults at Fairmont Chicago at Millennium Park on 24 Nov 2024 start from NZ$378.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Chicago at Millennium Park?

Yep, Fairmont Chicago at Millennium Park has secured covered valet parking with in/out privileges for USD 81 per day.

Are there any beaches close to Fairmont Chicago at Millennium Park?

The closest beach to Fairmont Chicago at Millennium Park is Oak Street Beach (1.9 km).

Is there a spa on site at Fairmont Chicago at Millennium Park?

Yep, Leaf Spa is available for guests. You'll enjoy services like massages.

What makes Fairmont Chicago at Millennium Park a romantic place to stay?

A bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Fairmont Chicago at Millennium Park.

Is Fairmont Chicago at Millennium Park family-friendly?

You bet! With amenities such as supervised childcare and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Fairmont Chicago at Millennium Park is a hit with families.

Does Fairmont Chicago at Millennium Park serve breakfast?

Yep, cooked-to-order brekkie is available daily between 6:00 AM and 11:00 AM.

Is there a free airport shuttle available at Fairmont Chicago at Millennium Park?

No, Fairmont Chicago at Millennium Park does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Chicago at Millennium Park?

Yep, you can grab a meal at Fairmont Chicago at Millennium Park's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Fairmont Chicago at Millennium Park?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Fairmont Chicago at Millennium Park?

Cats and dogs are welcome at Fairmont Chicago at Millennium Park, with food and water bowls on offer. Just so you know, there's a weight limit of up to 18 kg per pet.

Fairmont Chicago at Millennium Park Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 928 out of 1552 reviews" "
Rating 8 - Good. 309 out of 1552 reviews" "
Rating 6 - Okay. 163 out of 1552 reviews" "
Rating 4 - Poor. 74 out of 1552 reviews" "
Rating 2 - Terrible. 78 out of 1552 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Hector

Stayed 6 nights in Aug 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great suite view
Loved our suite - what a great view of city. Only issue was wish hotel had initiated turn down service for pull out sofa since they knew we booked for 3 people. Staff was quickly responsive and courteous once we placed the request. Also wish room had 3 robes rather than one since we had 3 adult occupants.
Stayed 1 night in Aug 2024

8/10 Good

Manu

Travelled with family
Liked: Amenities
Over priced and slightly old, looks little run down. Needs renovation, to justify the price tag
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Ewelina

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Kaycee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and accommodating staff.
Stayed 1 night in Aug 2024

6/10 Okay

DANIEL

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Quoc

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We like there were separate Bath tub, Shower stall, and toilet area. All plumbing are in working order. Spaces clean room. Hotel is close to major attractions. Friendly and helpful staff. Area need improvement would be: found stains on body towel. A one-time incident that the cleaning maid ignored the Privacy Sign hanging on the door. Additional amenity such as microwave and small refrigerator in the room would be useful. A Queen size bed would be more comfortable for 2 persons compared to the Double bed of current setup. Least like is the Resort Fee and Car parking fee.
Stayed 5 nights in Aug 2024

4/10 Poor

Kristen Johanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk and some restaurant staff weren't very helpful. Rooms weren't very clean and there were mandatory hidden fees plus taxes.
Stayed 2 nights in Aug 2024

4/10 Poor

Ricky

Travelled with family
Disliked: Staff & service
did not like the fact that i had to hidden fees per day for urban experience
Stayed 2 nights in Aug 2024

6/10 Okay

Keenin, Seattle

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I did not like that there were a lot of hidden fees.
Stayed 5 nights in Jul 2024

4/10 Poor

Stephanie Allison

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive, hidden fees, unhelpful staff, mediocre food, dirty rooms.
Stayed 2 nights in Aug 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall our experience was good. Our room was nice, the walls need paint and some freshening up. The staff at the bar is amazing. There was one staff member at the check in desk who was quite rude to a number of people. Which is the reason for my low staff rating. I would stay here again; I would avoid dealing with that man though.
Stayed 3 nights in Aug 2024

6/10 Okay

Fernando

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Th room was not in a great condition, old and some things didn't work (the phone, some light bulbs, etc.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Stephen Dallas, Oak Hill

Liked: Staff & service, property conditions & facilities
Excellent location, staff and facilities!
Stayed 2 nights in Aug 2024

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
For the price there wasn’t anything unique or overly outstanding about it
Stayed 3 nights in Aug 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable but no fridge
Two teenage daughters and mom were in town for Lollapalooza and sightseeing. The hotel was located less than a mile from Grant Park and a reasonable walk to many sights in Chicago (close to the Bean and Michigan Avenue). We had room with double beds. Nice spacious room and bathroom. Comfortable and quiet. Beds were a little small for us. We didn’t utilize room service but DoorDash was easily accessible. We needed a refrigerator for water bottles because it was so hot but the room only had a minibar and we couldn’t cool anything. It was a bit confusing to walk to the hotel as it was tucked away and many roads were closed for Lollapalooza so we had to walk around some office buildings to find it. For this kind of trip a more family friendly hotel would have been preferable to this higher end expensive hotel.
Stayed 3 nights in Jul 2024

6/10 Okay

anita

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, would recommend. Will be back next year.
Stayed 4 nights in Aug 2024

2/10 Terrible

Drew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip this outdated, dirty hotel
We had high hopes for this expensive hotel, but we were disappointed by the cleanliness, hidden fees, and needs for update. When we were preparing for arrival, the options for parking were incredibly confusing and frustrating, as this is a complex area of the city to drive and park. We were unaware of the cost of parking, and that self-park was in a garage across the street, which would have been our preference. However, without clear instructions on parking options, we ended up using the valet. Upon arrival, I was shown what was included in the "urban experience fee", which was pretty useless, and should have been folded into the nightly cost (why are we charging for wifi in 2024?). It's not a resort. Included was $10 per room for breakfast, which would have gotten us a single kids meal. The hallway to our room had peeling wallpaper, the carpet in and outside the room was fraying at the edges, and we had cracked tiles and the most poorly designed bathroom which made it very awkward to use. Water pressure was terrible, and while the provided toiletries were luxury, they smelled strongly. There was a leftover french fry on our mini bar, the coffee cups were dusty, and there was a layer of dust and grime on all of the baseboard tiles. The beds weren't all that comfortable, and the pillows were terrible. We could clearly hear our neighbor's music at 11 pm through the walls. The cost for room+fees+taxes+parking was about $1600 for two nights, and it was not at all worth it.
Stayed 2 nights in Aug 2024

2/10 Terrible

Zoë

Travelled with family
My entire experience at this hotel has shown me why people have mostly resorted to using Air BnB. I arrived for my early check in and was charged 100 dollars more than what this website told me (which yes, i understand that there will be more fees but at least have the morals to be up front about what you are charging for) 600 dollars for the experience I had is a complete waste of money. The clerk at the front gave us the wrong room, so essentially I paid 50 extra dollars for an early check in to be put in a room with dirty sheets, glasses, and towels. The house keeper literally came in while we were in there. She was just as confused as we were. The managers were very nice and upgraded our room to one with a view, but also all the shower supplies were empty. The service on the tv was terrible. But the weirdest part was that at 7am, someone attempted to enter our room, unlocked the door and tried to come in while we were sleeping. Our check out was at 11am, so there is no reason any staff member should be entering. I can only assume it was a staff member, or a customer given the wrong room key, since they managed to open the door, but luckily we chained our door. I will never come here again, and maybe any hotel for the price I paid for the experience I gained. I’ve had better experiences in Motels than this establishment. Waste of money. Whoever runs this place needs to rethink their whole facility. Only good thing was the bed.
Stayed 1 night in Aug 2024