8/10 Good
Anna
Travelled with family
21 Oct 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hilton Garden Inn is at very good location, two blocks from the river. Room was clean, had to call Maintenance to clean and fix the A/C, as it was not heating. Still strange, as you have to set up the temperature manually. No HBO in the room, despite of the fact that staff said there should be.
Snacks upon check in only. Request high floor, much better for Hilton members.
Housekeeping was very good, front desk staff good, bartender - excellent.
Breakfast dining team - we did not have breakfast included, but decided to have breakfast on the second day. We were met by very impolite waitress, who insisted that this is with charge. Ok, we know that, no attitude needed. Because of her behavior, we did not go for breakfast any more. There is an excellent cafe near by, French style. We did have breakfasts there.
Overall, the stay was good and of course Chicago never disappoints. Magnificent city!