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Homewood Suites by Hilton Chicago-Downtown

3.0 star property
Suburban Chicago hotel in Downtown Chicago with free breakfast
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Homewood Suites by Hilton Chicago-Downtown

Reception
Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets
43-inch LCD TV with cable channels, TV, MP3 dock
Exterior
Full-sized fridge, microwave, stovetop, coffee/tea maker

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Parking available
  • Pet-friendly
  • Breakfast included
  • Laundry
  • 24/7 front desk
The price is NZ$245
includes taxes & fees
2 Jan - 3 Jan 2025

Explore the area

Map
40 East Grand Avenue, Chicago, IL, 60611
  • State Street
    1 min walk
  • Goddess and the Baker, 44 E Grand
    1 min walk
  • Grand Station (Red Line)
    2 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    36 min drive

Room options

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Non Smoking (2 Queen Beds with Sofabed)

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, Non Smoking (2 Queen Beds with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
  • 48 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, City View

43-inch LCD TV with cable channels, TV, MP3 dock

Studio Suite, 1 King Bed with Sofa bed, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View, Corner

43-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed with Sofa bed, City View, Corner

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, City View (Hearing)

43-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed with Sofa bed, Accessible, City View (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub

Full-sized fridge, microwave, stovetop, coffee/tea maker

Premium Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, City View

Full-sized fridge, microwave, stovetop, coffee/tea maker

Premium Suite, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Separate bedroom
  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, City View (Roll-in Shower)

43-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed with Sofa bed, Accessible, City View (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 49 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Accessible, Bathtub (2 Queen Beds with Sofabed)

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, Accessible, Bathtub (2 Queen Beds with Sofabed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-in Shower)

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
LCD TV
Hypo-allergenic bedding
Sofa bed
  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Embassy Suites by Hilton Chicago Downtown River North

Pool
Breakfast included
Pet-friendly
Restaurant
4.1 out of 5, Very good, (3369)
The price is NZ$229
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Embassy Suites by Hilton Chicago Downtown River North

About the area

Chicago

Homewood Suites by Hilton Chicago-Downtown puts you in the heart of Chicago, within steps of popular attractions like Michigan Avenue and State Street. Highlights at this hotel include an indoor swimming pool, a complimentary breakfast and in-room kitchens. .This pet-friendly hotel offers free WiFi in public areas, a fitness centre and a free food/drink shopping service. Added amenities include laundry facilities, concierge services and a 24-hour front desk. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 3-property class Downtown Chicago hotel include Chicago Riverwalk and Chicago Theatre.

What's nearby

  • Michigan Avenue - 3 min walk
  • Chicago Riverwalk - 7 min walk
  • Chicago Theatre - 9 min walk
  • Millennium Park - 13 min walk
  • Navy Pier - 4 min drive

Getting around

  • Grand Station (Red Line) - 2 min walk
  • Millennium Station - 12 min walk
  • Chicago O'Hare International Airport (ORD) - 36 min drive

Restaurants

  • ‪The Shops at North Bridge - ‬2 min walk
  • ‪Eataly - ‬1 min walk
  • ‪Lao Sze Chuan Restaurant - Downtown/Michigan Ave - ‬2 min walk
  • ‪Upstairs at the Gwen - ‬2 min walk
  • ‪Shake Shack - ‬2 min walk

About this property

Homewood Suites by Hilton Chicago-Downtown

Suburban Chicago hotel in Downtown Chicago with free breakfast
Homewood Suites by Hilton Chicago-Downtown offers its guests an indoor pool and a fitness centre. WiFi is free in public spaces. Business amenities include 5 meeting rooms and limo/town car service. Free breakfast is served daily. Event space at this hotel measures 1000 square feet (93 square metres) and includes conference space. Homewood Suites by Hilton Chicago-Downtown also features multilingual staff, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available.
  • 233 guestrooms or units
  • 19 levels
  • Conference rooms
  • 1000 sq ft of conference space
  • 93 sq. m of conference space
  • Built in 1999
  • Buffet breakfast (free)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Food/drink service (free)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
Homewood Suites by Hilton Chicago-Downtown offers 233 accommodations with MP3 docking stations and coffee/tea makers. This accommodation offers separate sitting areas. 43-inch LCD televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Languages

Arabic, Bulgarian, English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Valet parking on site (USD 69 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Free manager's reception (select days)

Things to do

  • Bicycle tours
  • Designer stores
  • Gym
  • Indoor pool
  • Shopping centre

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,000 square feet of conference space
  • 5 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 69.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Chicago Downtown
Homewood Suites Chicago Downtown
Homewood Suites Hilton Chicago Downtown Hotel
Homewood Suites Hilton Chicago Downtown
Homewood Suites Hilton Hotel Chicago Downtown
Chicago Homewood Suites
Homewood Chicago
Homewood Suites By Hilton Chicago Downtown Hotel Chicago

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Chicago-Downtown?

Homewood Suites by Hilton Chicago-Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Chicago-Downtown?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Chicago-Downtown on 2 Jan 2025 start from NZ$245.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Chicago-Downtown?

Yep, Homewood Suites by Hilton Chicago-Downtown has valet parking with in/out privileges for USD 69.00 per night.

Are there any beaches close to Homewood Suites by Hilton Chicago-Downtown?

The closest beach to Homewood Suites by Hilton Chicago-Downtown is Oak Street Beach (1.3 km).

Does Homewood Suites by Hilton Chicago-Downtown have a pool?

Yep, and guests love it! Homewood Suites by Hilton Chicago-Downtown has an indoor pool.

Does Homewood Suites by Hilton Chicago-Downtown serve breakfast?

You bet, our visitors adore the free buffet brekkie here! Offered on weekdays between 6:30 AM and 9:30 AM and on weekends from 7:00 AM to 10:00 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Homewood Suites by Hilton Chicago-Downtown?

No, Homewood Suites by Hilton Chicago-Downtown does not offer an airport shuttle service.

What time are check-in & check-out at Homewood Suites by Hilton Chicago-Downtown?

Check-in begins at 4 PM. Check-out time is 11 AM.

Homewood Suites by Hilton Chicago-Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1003 reviews" "
Rating 8 - Good. 254 out of 1003 reviews" "
Rating 6 - Okay. 102 out of 1003 reviews" "
Rating 4 - Poor. 64 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Kalpita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was shocked to enter a smelly suite. The carpet’s specially were having an odor. A tiny spider on the curtain. The bathroom floor not very clean. Stains on fabric, drawers, toilet walls. The toilet door was damaged and also the bedroom double door cracked. So not at all Hilton level cleanliness and maintain ed.
Stayed 3 nights in Sep 2024

8/10 Good

Stacia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was unexpected to have a proper kitchen and seperate living room area with 2nd tv. How nice for families traveling with kids.
Stayed 2 nights in Sep 2024

8/10 Good

Paoule

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Nikky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The city view from our room was nice. Breakfast was good. Room was clean, staff was nice. I want to thank crystal, we called late night for extra bed covers because when we slept on the matress you could really feel the matress spring and the covers somehow helped The bed was very comfy. Ac worked good and the hot water was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean rooms. Very spacious.
Stayed 1 night in Aug 2024

10/10 Excellent

kent

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it
Stayed 2 nights in Sep 2024

10/10 Excellent

Maricel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to stay, with nice facilities. We love the pool, providing fun for the children. It has a fully functional kitchen equipped with cooker, microwave, fridge and dishwasher. They have good buffet breakfast, providing variety daily. They have friendly and accommodating staff. Excellent service throughout our stay. We love the location, closed to most landmarks, accessible and walkable to local shops, restaurants etc. we really enjoyed our stay at homewood suites by Hilton as much as we love Chicago.
Stayed 4 nights in Sep 2024

10/10 Excellent

ILGIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Aug 2024

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without question, and hands down, one of the best staffs that I have ever encountered on all my travels. Couple of issues with the drawers in the room breaking/not working and some lights USB chargers not working, but the helpful, sheer, and wonderful manners of the staff more than made up for any flaws with the room. I'm there for the clean rooms, helpful staff, and proximity to the things I was there to see. This hotel was the best 3-Star hotel I have ever stayed in. 5-Stars!
Stayed 4 nights in Aug 2024

10/10 Excellent

Jerry

Stayed 3 nights in Sep 2024

10/10 Excellent

takida

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

4/10 Poor

Shirley

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Lucimar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Foi incrível!! A cidade é linda, o hotel maravilhoso, as pessoas que trabalham no hotel super educados, café da manhã perfeito!
Stayed 1 night in Sep 2024

4/10 Poor

Everett

Disliked: Property conditions & facilities
Only one working elevator. It took half hours to get to your room. It was a lot of time wasted
Stayed 1 night in Jul 2024

8/10 Good

Isha Uday

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2024

2/10 Terrible

Kathryn

Travelled with family
Disliked: Amenities
Awful
Stayed 5 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. The room was better than i expected for what i paid!
Stayed 1 night in Sep 2024

10/10 Excellent

Tameeka

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, walking t distance to shopping, Parking available for a fee
Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 10 nights in Aug 2024

6/10 Okay

Zahra

In the middle of down town was good, but small and noisy
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Our family stayed here for 3 nights and we won’t stay here again. Thankfully, the staff was attentive and the location was fantastic- but this was the only plus of the stay. Upon checking into our room we noticed stains, dents in the appliances, a hole from somebody kicking in the bedroom door- which had gone I repaired and to top it off - soiled furniture and black mold on the ceilings. We requested a new room, which the front attendant helped us with and I feel she was embarrassed and was not surprised by our feedback. We moved to another room which was slightly better but still not what I would ever choose to stay in. The pictures are not accurate on the website- let’s just say that. If we could have found another spot, I would have checked out and paid the additional charges. There were just too many things to note here. They need to seriously overhaul this place. They’ve tried to renovate parts of the hotel but it’s like putting lipstick on a pig lol. The elevators take forever and are ancient, the breakfast is very basic, the bath tub took FOREVER to drain and Housecleaning comes every other day. Like I said, the location was great… I wish I had better things to say.
Stayed 3 nights in Aug 2024

8/10 Good

Susanna

Travelled with family
Liked: Cleanliness, staff & service
We had a great stay while in Chicago. We had a couple of maintenance issues come up while there, but the staff addressed it very quickly and were very kind. Would definitely stay there again!
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The breakfast staff were outstanding!!! Very friendly, happy and helpful! They made our day! Also the gentleman who checked us in was helpful and greeted us warmly.
Stayed 3 nights in Aug 2024