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Kimpton Gray Hotel, an IHG Hotel

4.5 star property
Luxury Chicago hotel in Downtown Chicago with a 24-hour fitness centre
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Kimpton Gray Hotel, an IHG Hotel

Exterior
Exterior
Presidential Suite | Interior detail
Interior detail
1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Laundry
  • Air conditioning
  • 24/7 front desk
  • Bar
  • Gym
The price is NZ$323
includes taxes & fees
24 Jan - 25 Jan

Explore the area

Map
122 West Monroe Street, Chicago, IL, 60603
  • State Street
    ‪4 min walk‬
  • Willis Tower
    ‪6 min walk‬
  • Millennium Park
    ‪9 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪29 min drive‬

Room options

View all photos for Premium Room, 1 King Bed (Tall King, Walk-In Shower)

Room amenity

Premium Room, 1 King Bed (Tall King, Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 2 Queen Beds, Mobility Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Deep Soaking Tub)

Room amenity

Premium Room, 1 King Bed (Deep Soaking Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Room amenity

Room, 1 King Bed, Mobility Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Walk-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 2 Queen Beds (Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Walk-In Shower)

Room amenity

Premium Room, 1 King Bed (Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Room amenity

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Walk-In Shower)

Room amenity

Room, 1 Queen Bed (Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Walk-In Shower)

Room amenity

Room, 1 King Bed (Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

Room amenity

Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Essential)

Room amenity

Room (Essential)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Studio Suite, 2 Queen Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Studio Suite, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Exercise Bike)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed (Exercise Bike)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Deep Soaking Tub, Exercise Bike)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed (Deep Soaking Tub, Exercise Bike)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Accessible (Communications)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 47 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room

Room amenity

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Down duvet
  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Studio Suite, 1 King Bed (Deep Soaking Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Studio Suite, 1 King Bed (Deep Soaking Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom, Mobility Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 47 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Studio Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Studio Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 47 sq m
  • Sleeps 2
  • 1 Single Bed

Similar properties

View from room

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Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.8 out of 5, Exceptional, (1509)
The price is NZ$334
for 1 room
includes taxes & fees
5 Feb - 6 Feb
L7 Chicago by LOTTE

About the area

Chicago

A luxury stay in the heart of Chicago awaits you at Kimpton Gray Hotel, an IHG Hotel. Within just a 10-minute stroll, you'll find popular attractions like State Street and Millennium Park. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Boleo, serves Argentinean cuisine and is open for dinner. 15005 square feet (1394 square metres) of event facilities include 18 meeting rooms and a conference centre. Added amenities include a gym, Wi-Fi in public areas and coffee/tea in a common area. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Within a 15-minute walk of this 4.5-property class Downtown Chicago hotel, attractions include Michigan Avenue and Willis Tower.

What's nearby

  • State Street - 4 min walk
  • Willis Tower - 6 min walk
  • Millennium Park - 9 min walk
  • Michigan Avenue - 11 min walk
  • Chicago Riverwalk - 15 min walk

Getting around

  • Monroe Station (Blue Line) - 2 min walk
  • Chicago Union Station - 12 min walk
  • Chicago Midway Airport (MDW) - 29 min drive

Restaurants

  • ‪Familiar Bakery - Revival Food Hall - ‬3 min walk
  • ‪Elephant & Castle - ‬3 min walk
  • ‪Italian Village - ‬2 min walk
  • ‪Goddess and the Baker, 181 W Madison - ‬3 min walk
  • ‪Roanoke Restaurant - ‬2 min walk

About this property

Kimpton Gray Hotel, an IHG Hotel

Luxury Chicago hotel in Downtown Chicago with a 24-hour fitness centre
Kimpton Gray Hotel, an IHG Hotel offers its guests a 24-hour fitness centre and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have WiFi for a fee.

Event space at this hotel measures 15005 square feet (1394 square metres) and includes a conference centre. The luxury Kimpton Gray Hotel, an IHG Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services. For a fee, parking is available.

This 4.5-star Chicago hotel is smoke free.

  • 293 guestrooms or units
  • 15 levels
  • Conference rooms
  • 15005 sq ft of conference space
  • 1394 sq. m of conference space
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Kimpton Gray Hotel, an IHG Hotel offers 293 accommodations with minibars and a safe. Beds feature Egyptian cotton sheets, down duvets and premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include dressing gowns, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.99 per 24-hour period)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 12.99 per 24-hour period)

Parking and transport

  • Valet parking on site (USD 83 per night)

Food and drink

  • Weekday full breakfast available 7:00 AM to 10:00 AM for a fee: USD 20 to 40 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boleo

Things to do

  • 24-hour gym
  • Free bicycle rentals

Family friendly

  • Free cot
  • Microwave on request

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 18 meeting rooms
  • Conference centre (15,005 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 40 per person
  • Fee for in-room wireless Internet: USD 12.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 12.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 83 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses eco-friendly cleaning products.

Property Registration Number 60603

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kimpton Gray Hotel Chicago
Kimpton Gray Hotel
Kimpton Gray Chicago
Kimpton Gray
The Gray A Kimpton Hotel
Kimpton The Gray Hotel
The Kimpton Gray Hotel
Kimpton Gray Hotel
Kimpton Gray Hotel, An Ihg
Kimpton Gray Hotel, an IHG Hotel Hotel
Kimpton Gray Hotel, an IHG Hotel Chicago
Kimpton Gray Hotel, an IHG Hotel Hotel Chicago

Frequently asked questions

What is the cancellation policy at Kimpton Gray Hotel, an IHG Hotel?

Kimpton Gray Hotel, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Gray Hotel, an IHG Hotel?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Kimpton Gray Hotel, an IHG Hotel on 24 Jan 2025 start from NZ$271.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Gray Hotel, an IHG Hotel?

Yep, Kimpton Gray Hotel, an IHG Hotel has valet parking for USD 83 per night.

Are there any beaches close to Kimpton Gray Hotel, an IHG Hotel?

The closest beach to Kimpton Gray Hotel, an IHG Hotel is Oak Street Beach (2.6 km).

What makes Kimpton Gray Hotel, an IHG Hotel a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Kimpton Gray Hotel, an IHG Hotel.

Is Kimpton Gray Hotel, an IHG Hotel family-friendly?

You bet! With amenities such as free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that Kimpton Gray Hotel, an IHG Hotel is a hit with families.

Does Kimpton Gray Hotel, an IHG Hotel serve breakfast?

Sure does, full breakfast is on offer on weekdays between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Kimpton Gray Hotel, an IHG Hotel?

No, Kimpton Gray Hotel, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Gray Hotel, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves Argentinean cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Kimpton Gray Hotel, an IHG Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Kimpton Gray Hotel, an IHG Hotel?

Furry friends are welcome at Kimpton Gray Hotel, an IHG Hotel, with food and water bowls on offer.

Kimpton Gray Hotel, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 753 out of 1001 reviews" "
Rating 8 - Good. 156 out of 1001 reviews" "
Rating 6 - Okay. 51 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

DeVaughn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Jessica

Stayed 1 night in Oct 2024

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness, staff & service
Room was ok, but closet is small with barely any drawers. No water kettle in the room.
Stayed 3 nights in Oct 2024

6/10 Okay

Jiwon

Travelled with partner
Liked: Cleanliness, staff & service
Rooms are nice and spacious, but the hallways echo so badly. There were people talking in the hallway late after an event and it was so loud it sounded like they were shouting outside the door.
Stayed 1 night in Oct 2024

10/10 Excellent

Samantha, Chapel Hill

Stayed 2 nights in Sep 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Shawn

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

LynnMarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gray is a nice hotel and well priced for downtown Chicago. Easy to walk to places and safe. Rooms are on the petite side and the lighting could be better. But overall very comfortable.
Stayed 1 night in Oct 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Beverly L.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went here for my 6th anniversary and it was a very nice hotel.
Stayed 2 nights in Sep 2024

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, staff & service
I was assured that my room was "one ofnthr quietest" only to be assigned a room right across the elevator with a noisy in-suite HVAC and deep bass rumblings all night. Very disappointed as this is not the standard I've experienced at other Kimpton hotels in the past.
Stayed 3 nights in Sep 2024

10/10 Excellent

Marcia

Stayed 3 nights in Sep 2024

6/10 Okay

andrea

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
For the price- there is no coffee maker, robe, fridge, hand towels, or water bottles in the room. i asked if it could be brought up and they said they do not have a bellman. a few minutes later i heard a bellman carrying up something to a neighboring room. Wont stay agin
Stayed 1 night in Sep 2024

10/10 Excellent

Amy M.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so easy to get to from the airport and I loved my room, especially the bathroom.
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was courteous and professional. Nothing negative about my stay at all.
Stayed 2 nights in Aug 2024

10/10 Excellent

Amy

Stayed 2 nights in Aug 2024

4/10 Poor

Pawel

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is not a 4 star hotel. Simple things like lack of drinking water in the room or coffee is just absurd. They use the cheapest toilet paper possible, etc. Terrible acoustics and lack of proper acoustical glazing on the exterior cause improper sound levels in the room while garbage is hauled away in the middle of the night from the alley next to the property.
Stayed 1 night in Aug 2024

10/10 Excellent

Deborah

Stayed 2 nights in Aug 2024

8/10 Good

Yesuk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Tina

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Wendi

Travelled with group
Liked: Cleanliness, property conditions & facilities
This was a sort of strange hotel. There were a lot of long empty hallways getting to the check-in on the second floor. I traveled with a friend. I booked the room but made sure to provide her information for a smooth check-in. They ended up taking her credit card information for incidentals, which was fine, but then when she checked out earlier than I did they told her they could not split the bill between our two cards (both on file) and charged her full price. Then when I checked out they charged me full price as well. She called when we got home and spoke to a very nice female manager who got our bills sorted out. But throughout the stay the front desk staff seemed very clueless. There is a restaurant on site but no actual room service - it's basically takeout delivered by the front desk. Which is ok, but this is billed as a boutique property and it's very expensive, and you basically get delivered a paper bag with plastic utensils - if you're lucky. I ordered soup and got a huge container with no spoon. It just was one thing after another like this, like they weren't even trying. The room itself was laid out nicely, lots of space. It was clean but felt dingy. There was some sort of divot in our carpet outside the bathroom by the door where the floor sort of sunk in under the carpet and we kept tripping on the "hole." Generally it felt dark and sort of creepy. I almost NEVER leave a bad review but for the money paid to stay here this felt like a solid three-star experience
Stayed 4 nights in Jul 2024