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Radisson Blu Aqua Hotel Chicago

4.5 star property
Luxury Chicago hotel in Downtown Chicago with a 24-hour health club
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Radisson Blu Aqua Hotel Chicago

Indoor pool, seasonal outdoor pool, free pool cabanas, pool loungers
Exterior
Game room
Basketball court
View from room

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Gym
  • Restaurant
  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service

Explore the area

Map
221 N Columbus Dr, Chicago, IL, 60601
  • Michigan Avenue
    5 min walk
  • Millennium Park
    5 min walk
  • Chicago Riverwalk
    7 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    39 min drive

Room options

View all photos for Executive Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Park View (NonSmoking )

Premium Room, 1 King Bed, Park View (NonSmoking )

Premium Room, 1 King Bed, Park View (NonSmoking )

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Park View (NonSmoking )

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 2 Queen Beds, Park View (NonSmoking )

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • 37 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View (NonSmoking )

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View (NonSmoking )

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View (NonSmoking )

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, City View (NonSmoking )

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Park View

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Non Smoking, Park View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Hypo-allergenic bedding
Hairdryer
Private bathroom
Designer toiletries
  • 33 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Park View (Ambassador)

Suite, 1 King Bed, Non Smoking, Park View (Ambassador)

Suite, 1 King Bed, Non Smoking, Park View (Ambassador)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Hypo-allergenic bedding
Separate bedroom
Hairdryer
Bidet
  • 52 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Separate bedroom
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, View

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Hypo-allergenic bedding
Hairdryer
Private bathroom
Designer toiletries
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View (NonSmoking - Accessible)

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 1 King Bed, View (NonSmoking - Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Hypo-allergenic bedding
Hairdryer
Private bathroom
Designer toiletries
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, View

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Hypo-allergenic bedding
Hairdryer
Private bathroom
Designer toiletries
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View (NonSmoking - Accessible)

Hypo-allergenic bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, City View (NonSmoking - Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Hypo-allergenic bedding
Hairdryer
Private bathroom
Designer toiletries
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Swissotel - Chicago

Spa
Pet-friendly
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1972)
The price is NZ$476
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Swissotel - Chicago

About the area

Chicago

A luxury stay in the heart of Chicago awaits you at Radisson Blu Aqua Hotel Chicago. Within just a 10-minute stroll, you'll find popular attractions like Michigan Avenue and Millennium Park. Highlights at this eco-friendly hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .The restaurant, FireLake, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, seasonal outdoor swimming pool, free pool cabanas and pool loungers. 27997 square feet (2601 square metres) of event facilities include 13 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include a coffee shop/cafe, a rooftop terrace and a 24-hour front desk. Full breakfast is available daily between 8:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 4.5-property class Downtown Chicago hotel include Chicago Riverwalk and Grant Park.

What's nearby

  • Michigan Avenue - 5 min walk - 0.4 km
  • Millennium Park - 5 min walk - 0.5 km
  • Chicago Riverwalk - 7 min walk - 0.6 km
  • Chicago Theatre - 8 min walk - 0.7 km
  • Art Institute of Chicago - 10 min walk - 0.9 km

Getting around

  • Millennium Station - 7 min walk
  • Randolph-Wabash Station - 8 min walk
  • Chicago O'Hare International Airport (ORD) - 39 min drive

Restaurants

  • ‪Swissotel Chicago - ‬2 min walk
  • ‪The Northman Beer & Cider Garden Riverwalk - ‬10 min walk
  • ‪American Craft Kitchen & Bar - ‬4 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬2 min walk
  • ‪BIG Bar - ‬4 min walk

About this property

Radisson Blu Aqua Hotel Chicago

Luxury Chicago hotel in Downtown Chicago with a 24-hour health club
Radisson Blu Aqua Hotel Chicago offers its guests a seasonal outdoor pool, an indoor pool, and a 24-hour health club. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

A 24-hour business centre, 13 meeting rooms, and limo/town car service are available. Event space at this hotel measures 27997 square feet (2601 square metres) and includes conference space. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the luxury Radisson Blu Aqua Hotel Chicago. For a fee, parking is available.

This 4.5-star Chicago hotel is smoke free.

  • 1 building
  • 334 guestrooms or units
  • 18 levels
  • 27997 sq ft of conference space
  • 2601 sq. m of conference space
  • Built in 2011
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Radisson Blu Aqua Hotel Chicago offers 334 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Coffee/tea makers and minibars are provided. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers. Housekeeping is offered on request and hypo-allergenic bedding can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (surcharge) are also available.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered parking on site (USD 59 per night)
  • Covered valet parking on site (USD 78 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 1:00 PM for a fee: USD 18 to 75 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • FireLake

Family friendly

  • Free cot
  • Indoor pool
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 24-hour business centre
  • 27,997 square feet of conference space

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 13 October to 17 May:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per day, plus a one-time cleaning fee of USD 100
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night
  • Resort fee: USD 30.52 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • Internet access
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 18 to 75 per person
  • Covered self-parking fee: USD 59 per night
  • Valet parking fee: USD 78 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per day plus a one-off USD 100 cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson) guidelines.

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 5:00 AM to 8:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aqua Hotel Chicago
Chicago Aqua Hotel
Chicago Hotel Aqua
Chicago Radisson Blu
Chicago Radisson Blu Aqua
Hotel Aqua Chicago
Radisson Blu Aqua
Radisson Blu Aqua Chicago
Radisson Blu Aqua Hotel
Radisson Blu Aqua Hotel Chicago
Radisson Blu Aqua Chicago
Radisson Blu Aqua Hotel Chicago Hotel
Radisson Blu Aqua Hotel Chicago Chicago
Radisson Blu Aqua Hotel Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at Radisson Blu Aqua Hotel Chicago?

Radisson Blu Aqua Hotel Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Radisson Blu Aqua Hotel Chicago?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Radisson Blu Aqua Hotel Chicago on 15 Dec 2024 start from NZ$249.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Radisson Blu Aqua Hotel Chicago?

Yep, Radisson Blu Aqua Hotel Chicago has a covered self car park for USD 59 per night.

Are there any beaches close to Radisson Blu Aqua Hotel Chicago?

The closest beach to Radisson Blu Aqua Hotel Chicago is Oak Street Beach (1.8 km).

Does Radisson Blu Aqua Hotel Chicago have a pool?

Yep, and guests love it! Radisson Blu Aqua Hotel Chicago has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 5:00 AM to 8:00 PM (Seasonal outdoor pool open from June to September).

What luxury perks are available at Radisson Blu Aqua Hotel Chicago?

Radisson Blu Aqua Hotel Chicago features a 24-hour health club, an indoor pool and free pool cabanas.

Is Radisson Blu Aqua Hotel Chicago family-friendly?

You bet! With amenities such as children's meals and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Radisson Blu Aqua Hotel Chicago is a hit with families.

Does Radisson Blu Aqua Hotel Chicago serve breakfast?

Sure does, full brekkie is served daily from 8:00 AM to 1:00 PM.

Is there a free airport shuttle available at Radisson Blu Aqua Hotel Chicago?

No, Radisson Blu Aqua Hotel Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at Radisson Blu Aqua Hotel Chicago?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Radisson Blu Aqua Hotel Chicago?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Radisson Blu Aqua Hotel Chicago?

Cats and dogs are welcome at Radisson Blu Aqua Hotel Chicago, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 27 kg per pet.

Radisson Blu Aqua Hotel Chicago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 852 out of 1450 reviews" "
Rating 8 - Good. 264 out of 1450 reviews" "
Rating 6 - Okay. 160 out of 1450 reviews" "
Rating 4 - Poor. 98 out of 1450 reviews" "
Rating 2 - Terrible. 76 out of 1450 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tahji

Liked: Cleanliness, amenities
Great
Stayed 1 night in Aug 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was amazing.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Summer Getaway!
A perfect stay for an end of summer getaway with my sisters. The pool was wonderful, the pool party was so fun. This hotel is amazing.
Stayed 2 nights in Aug 2024

4/10 Poor

Manda

Disliked: Amenities, property conditions & facilities
I’ve been staying at the Blu for years and this time I wasn’t very happy with my stay. The bed was hard as a rock, killed my back. The pillows were terrible. Very cheap feeling. Motel quality. Not like before. The amenities in the bathroom were literally just soap and hair. Not $300 a night worthy. Had my thermostat set at 65, woke up sweating each night- felt like 80 in the room. Room service woke us up knocking to clean at 9:30am! Before check out! And came knocking at 6:30 pm and many other random times while we’re trying to nap or relax. Very disappointed in my stay. Parking from Friday night to 10 am Sunday was $118.00! Also.
Stayed 2 nights in Aug 2024

10/10 Excellent

raden

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient if you are travelling to Chicago.
Stayed 1 night in Aug 2024

4/10 Poor

Elizabeth

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jeannette

Stayed 1 night in Aug 2024

10/10 Excellent

Jessica, Quincy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, amenities, staff, food & drinks were all above expectations...looking forward to booking with this hotel again!!! Until next time chicago
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very good service
Stayed 1 night in Aug 2024

6/10 Okay

Terence

Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Neelam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had comfortable stay .
Stayed 2 nights in Aug 2024

6/10 Okay

Esteban

Travelled with family and small children
Liked: Staff & service, amenities
Rooms little out dated but not having our room ready by check in time left a sour taste … especially since I tried to get early check in
Stayed 1 night in Aug 2024

10/10 Excellent

Oliver

Stayed 3 nights in Aug 2024

8/10 Good

Jada

Stayed 1 night in Jun 2024

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Stayed 4 nights in Aug 2024

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel on a prime location. Walkable to Millenium Park, Magnificent Mile, Chicago River Walk, rooftops bars and many shopping stores.
Stayed 2 nights in May 2024

10/10 Excellent

Geoffrey

Stayed 1 night in Aug 2024

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got an upgraded room with a balcony
Stayed 1 night in Aug 2024

4/10 Poor

Sam

Travelled with family
Disliked: Cleanliness, amenities
This is a lovely place in much need of TLC. Having stayed here before, we had other stays to compare it to and the rooms are in need of both a deep cleaning, but many of the common areas are really showing their age, wear and tear. The service has fallen terribly. One of us fell and hurt ourselves. We needed room service to bring us ice (no matter the cost) as our need was rather urgent. Calling room service and NO ONE ANSWERED. So we tried calling the Front Desk: No one answered. We called the concierge: Same; NO ANSWER. The operator: NO answer. Every single option to call and no one answered for a very long time. The ice maker on our floor didn't work (once I found it... it's not marked on the map to know even IF there is one available. The realization that in our need, no one would even answer a phone told us we were not in good hands when it comes to caring for the guests in any way; casually or urgently.
Stayed 1 night in Aug 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in Chicago also thanks to this hotel! When I booked I did not know that was a small architectural gem!
Stayed 2 nights in Aug 2024

6/10 Okay

Christy

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Small room with no usable minifridge. Not able to use Uber at location. Parking confusing. Lot of staff on cell phones, ignoring clients.
Stayed 4 nights in Jul 2024

10/10 Excellent

Zaida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, Great location. Everyone was very helpful and the hotel itself was exceptional
Stayed 4 nights in Aug 2024

4/10 Poor

Myrna

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was in a nice location and the hotel room was clean. Parking in the garage seemed limited and it was difficult to find a spot on the weekend. We finally just valet parked it. The amenities are not in good condition. The pool looks so nice in the pictures but the cement could use a powerwash and there were cracks around the pool. The hot tub was luke warm. The pool room seemed like a good idea but there was only on pool stick and it was broken. The sauna was nice but the steam room was smelly and I decided not to even go in there. For the price, I will not stay here again. I've stayed at a lot of hotels near the Magnificant mile since I like in the Chicago suburbs. But this is the only one that I will not rebook.
Stayed 1 night in Jul 2024