2/10 Terrible
Brittiany K., Durham
27 Oct 2024
Disliked: Cleanliness
0/0
If I could leave a zero-star rating, I absolutely would.
Let me start with the single positive: the location was ideal. But beyond that, the entire experience was deeply disappointing. After driving 13 hours to see my firstborn graduate from basic training, we arrived exhausted, only to find we couldn’t access the property. The entry codes the host provided simply didn’t work. Initially, the host suggested various “fixes,” asking us to try multiple combinations and methods, but none of it worked. Eventually, the host suggested we go out for dinner with family, reassuring us they would cover the cost and resolve the issue while we were out.
After two hours, we returned, hopeful we’d be able to get inside and finally rest. But nothing had been fixed; we were still locked out in the cold, late at night, with nowhere to go. Finally, the host admitted they couldn’t resolve the issue right away and told us to get a hotel for the night, promising to cover the cost and offering a single night’s refund for the inconvenience.
By Thursday morning, we finally accessed the property, only to discover it was even worse than expected. Past guests’ reviews were spot-on: the home is not as advertised. It’s only a two-bedroom house, and everything inside feels cheap, worn out, and barely holding together. For a trip that should have been filled with pride and joy, dealing with this fiasco.
Brittiany K.
Stayed 3 nights in Oct 2024