The Ritz-Carlton, Chicago (Chicago, USA): Reviews & Deals

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Pet-friendly hotel connected to a shopping centre in Chicago with a full-service spa

Dates

November 2024

December 2024

Premium bedding, down duvets, pillow-top beds, minibar

Overview
Rooms
Location
Policies

Wonderful

Guests liked:

Friendly staff

Popular amenities

Pool

Spa

Pet-friendly

Bar

Room service

Breakfast available

includes taxes & fees

25 Nov - 26 Nov

Explore the area

160 E Pearson Street, Chicago, IL, 60611

Water Tower Place
1 min walk
Museum of Contemporary Art Chicago
2 min walk
Michigan Avenue
2 min walk
Chicago, IL (ORD-O'Hare Intl.)
40 min drive

Room options

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

92.9 sq m
Lake view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Lake View (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35.3 sq m
Lake view
Sleeps 3
1 King Bed

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

92.9 sq m
Lake view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms, View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

2 bedrooms

139 sq m
City view
Sleeps 5
2 Double Beds

Executive Suite, 1 Bedroom

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Separate bedroom

52 sq m
City view
Sleeps 5
2 Double Beds

Room, 1 King Bed, Lake View (Hearing Accessible)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35.3 sq m
City view
Sleeps 3
1 King Bed

Suite, 1 Bedroom

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Separate bedroom

52 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Lake View (Mobility Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35.3 sq m
City view
Sleeps 3
1 King Bed

Apartment, 2 Bedrooms

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

2 bedrooms

139 sq m
Sleeps 5
1 King Bed

Room, 1 King Bed, Lake View (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35.3 sq m
City view
Sleeps 3
1 King Bed

Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35.3 sq m
City view
Sleeps 4
2 Double Beds

Suite, 1 Bedroom

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Separate bedroom

56 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Lakeside (Mobility/Hearing Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

92.9 sq m
Lake view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35.3 sq m
City view
Sleeps 3
1 King Bed

Suite, 1 Bedroom, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Separate bedroom

56 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, City View (Hearing Accessible)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35.3 sq m
City view
Sleeps 3
1 King Bed

Suite, 1 Bedroom

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Separate bedroom

56 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

55-inch Smart TV with cable channels, TV

Suite, 1 Bedroom, Tower

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

56 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Lakeside

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

93 sq m
Lake view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Room, 2 Double Beds, City View (Mobility Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35.3 sq m
City view
Sleeps 4
2 Double Beds

Room, 2 Double Beds, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35 sq m
City view
Sleeps 4
2 Double Beds

Executive Suite, 1 King Bed, View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

52 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35 sq m
City view
Sleeps 3
1 King Bed

Room, 1 King Bed, Lake View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35 sq m
Lake view
Sleeps 3
1 King Bed

Room, 1 King Bed, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35 sq m
City view
Sleeps 3
1 King Bed

Room, 1 King Bed, City View (Mobility Accessible, Tub)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

35.3 sq m
City view
Sleeps 3
1 King Bed

Club Suite, 1 King Bed with Sofa bed, Lakeside

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Separate bedroom

93 sq m
Lake view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Club Room, 2 Double Beds, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

37 sq m
City view
Sleeps 4
2 Double Beds

Executive Suite, 1 King Bed

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Pillow-top bed

Separate bedroom

52 sq m
Sleeps 3
1 King Bed

Club Room, 1 King Bed, City View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

39 sq m
City view
Sleeps 2
1 King Bed

Club Room, 1 King Bed, Lake View

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Smart TV

Hypo-allergenic bedding

Premium bedding

Down duvet

Pillow-top bed

38 sq m
Lake view
Sleeps 3
1 King Bed

Similar properties

Pool

Spa

Pet-friendly

Free WiFi

for 1 night

includes taxes & fees

26 Nov - 27 Nov

About the area

Chicago

The Ritz-Carlton, Chicago puts you in the heart of Chicago, connected to a shopping centre and within steps of popular attractions like Michigan Avenue and John Hancock Center. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Torali Italian-Steak, serves Italian cuisine and is open for breakfast, lunch and dinner. Torali Bar is the hotel's own bar. Business amenities include meeting rooms and a business centre. Other amenities include a gym, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 7:00 AM and 1:00 PM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this Downtown Chicago hotel include Lake Michigan and State Street.

What's nearby

Michigan Avenue - 2 min walk
John Hancock Center - 2 min walk
Chicago Riverwalk - 17 min walk
Millennium Park - 2 min drive
Navy Pier - 4 min drive

Getting around

Chicago Van Buren Street Station - 3 min drive
Chicago Station (Red Line) - 7 min walk
Chicago O'Hare International Airport (ORD) - 40 min drive

Restaurants

‪Gino's East - ‬5 min walk
‪The Cheesecake Factory - ‬2 min walk
‪Harry Caray's 7th Inning Stretch - ‬2 min walk
‪Garrett Popcorn Shops - ‬1 min walk
‪Wildberry Pancakes and Cafe - ‬1 min walk

About this property

The Ritz-Carlton, Chicago

Pet-friendly hotel connected to a shopping centre in Chicago with a full-service spa

The Ritz-Carlton, Chicago offers its guests a full-service spa, an indoor pool, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Ritz-Carlton, Chicago. For a fee, parking is available.

This Chicago hotel is smoke free.

434 guestrooms or units

31 levels

Conference rooms

Charging station for electric cars

Business facilities

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

On-site shopping

Lift

No smoking on site

Bar or lounge

Coffee shop

Dining venue

The Ritz-Carlton, Chicago offers 434 accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 55-inch Smart televisions come with premium cable channels. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: WiFi (USD 14.95 per night)

Parking and transport

Electric car charging station on site
Valet parking on site (USD 82 per night; includes in/out privileges)
Wheelchair-accessible van parking available

Food and drink

Daily full breakfast available 7:00 AM to 1:00 PM for a fee: USD 14 to 28 per person
A bar/lounge
A coffee shop/cafe
A restaurant

Restaurants on site

Torali Bar
Torali Italian-Steak

Family friendly

Free cot
Indoor pool
Laundry facilities
Rollaway/extra bed (surcharge)

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station
Meeting rooms

Outdoors

Garden
Terrace

Full-service spa

Aromatherapy
Body wraps
Facials
Manicures/pedicures
Massage
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Ceiling hoist
Height-adjustable showerhead
Lever door handles
Lift (91 centimetre wide door)
Low-height door lock
Low-height view port in door
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible gym
Wheelchair-accessible registration desk (76 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

31 floors
At least 80% lighting from LEDs
Ballroom
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
No plastic coffee stirrers
No plastic drinking straws
Reception hall
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Down comforter
Free cot
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Designer toiletries
Dressing gowns
Hair dryer
Slippers
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch smart TV with premium cable channels

Food and drink

Champagne service
Limited room service
Minibar

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight

Late check-in fee for check-in between midnight and 6:00 AM

Express check-in available

Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 250 per accommodation, per stay
Weight limit: 25 lb per pet
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 40.0 per night.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 14 to 28 per person
Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
Valet parking fee: USD 82.00 per night (in/out privileges)
Pet fee: USD 250 per accommodation, per stay
Service animals are exempt from fees
Late check-in fee for check-in between midnight and 6:00 AM
Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago Four Seasons Hotel

Chicago Ritz-Carlton

Four Seasons Hotel Chicago Ritz-Carlton

Ritz-Carlton Chicago

Ritz-Carlton Chicago Four Seasons

Ritz-Carlton Chicago Four Seasons Hotel

Ritz-Carlton Four Seasons

Ritz-Carlton Four Seasons Hotel

Ritz-Carlton Chicago Hotel

The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago

The Ritz-Carlton Chicago (a 4 Seasons Hotel)

Ritz Chicago

The Ritz Carlton, Chicago

The Ritz-Carlton, Chicago Hotel

The Ritz-Carlton, Chicago Chicago

The Ritz-Carlton, Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Chicago?

The Ritz-Carlton, Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Chicago?

As of 12 Nov 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Chicago on 25 Nov 2024 start from NZ$805.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Chicago?

Yep, The Ritz-Carlton, Chicago has valet parking with in/out privileges for USD 82.00 per night.

Are there any beaches close to The Ritz-Carlton, Chicago?

Yep, The Ritz-Carlton, Chicago is a short 14-minute walk from Oak Street Beach. Fun beach activities include sailing.

Is there a spa on site at The Ritz-Carlton, Chicago?

Yep, there is an onsite spa at The Ritz-Carlton, Chicago. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does The Ritz-Carlton, Chicago have a pool?

The Ritz-Carlton, Chicago has a pool and an indoor pool.

What makes The Ritz-Carlton, Chicago a romantic place to stay?

A champagne service and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Ritz-Carlton, Chicago.

Is The Ritz-Carlton, Chicago family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Chicago is a hit with families.

Does The Ritz-Carlton, Chicago serve breakfast?

You bet, full breakfast is on offer daily from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at The Ritz-Carlton, Chicago?

No, The Ritz-Carlton, Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Chicago?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton, Chicago?

Check-in begins at 4 PM. Check-out time is noon.

The Ritz-Carlton, Chicago Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Dwarkaprasad

Business traveller

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a wonderful time at the Ritz. The staff went above and beyond to ensure my requests and needs were addressed. A special shout out to Tobias (Toby) at the front desk for his exceptional hospitality and service. The only issue I had is the lack of vegan dining options.

Stayed 3 nights in Aug 2024

10/10 Excellent

Joseph

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Incredible place to stay

Stayed 2 nights in May 2024

10/10 Excellent

Luke

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Valet is a must for this place. Beautiful rooms, stunning views, fantastic customer service from staff. Take a lyft uber or walk. Very convenient location.

Stayed 3 nights in Aug 2024

8/10 Good

John

Travelled with family

1 Aug 2024

Liked: Cleanliness, room comfort

Stayed 3 nights in Jul 2024

10/10 Excellent

Canan

Travelled with family

28 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service

Stayed 4 nights in Jul 2024

10/10 Excellent

Aimee

Travelled with family

27 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice loved our stay

Stayed 2 nights in Jul 2024

10/10 Excellent

Dominique

Travelled with group

26 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

As a maid of honor I held my friend's bachelorette party here. I coordinated with Gina and had a king suite decorated. They did an AMAZING job! The bride and bridesmaids all loved it! Definitely booking for future events. All staff were very kind and accommodating.

Stayed 1 night in Jul 2024

10/10 Excellent

Mary

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Wonderful stay at this hotel!

Stayed 2 nights in Jul 2024

10/10 Excellent

Don

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Christopher, San Diego

17 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful and fun in a great area.

Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

14 Jul 2024

Stayed 1 night in Jul 2024

4/10 Poor

Clinton Scott

Travelled with family

9 Jul 2024

Liked: Amenities

Disliked: Cleanliness, staff & service, property conditions & facilities

This was my first time staying at the Ritz in Chicago and it did not live up to prior expectations. The door to our room actually locked us out after leaving it and almost took out the whole door jam when trying to get back in. They left the door jam broken and simply got us back in. Mold in the shower the floor to the bathroom didn't look like it had been cleaned in months. Also found food and a fork behind the curtain upon arrival. Not impressed at all!

Stayed 3 nights in Jul 2024

10/10 Excellent

Ricky

Travelled with partner

8 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

NO microwave in room the hostility was awesome love it felt good being in the hotel

Stayed 3 nights in Jul 2024

10/10 Excellent

Heather

6 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

All great, super service!!

Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

2 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2024

8/10 Good

Pamela

2 Jul 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

Patrick

1 Jul 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Patrick

30 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family

29 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jun 2024

4/10 Poor

Sylvain

29 Jun 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jun 2024

10/10 Excellent

Mary

Travelled with family

28 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel is lovely. The staff in the Club Room was beyond exceptional. Minor issues: the TP holder and the bath door handle were loose. Engineering fixed within a half hour. Excellent customer care.

Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

27 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love the Ritz!

Our favorite hotel in Chicago! Great location, rooms, bar, and spa. Perfect for a couple’s getaway or family friendly vacation spot!

Stayed 2 nights in Jun 2024

6/10 Okay

Lana

24 Jun 2024

Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with group

24 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jun 2024

10/10 Excellent

Clayton O

Travelled with family, Travelled with family and small children

23 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a very nice hotel! The staff is truly wonderful and made our family feel so at home. A special place.

Stayed 4 nights in Mar 2024

The Ritz-Carlton, Chicago

Photo gallery for The Ritz-Carlton, Chicago

Reviews

Wonderful

Guests liked:

Popular amenities

Explore the area

Room options

View all photos for Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower)

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Roll-In Shower)

Highlights

View all photos for Room, 1 King Bed, Lake View (Mobility Accessible, Transfer Shower)

Room, 1 King Bed, Lake View (Mobility Accessible, Transfer Shower)

Highlights

View all photos for Suite, 1 Bedroom, Lakeside (Mobility Accessible, Tub)

Suite, 1 Bedroom, Lakeside (Mobility Accessible, Tub)

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View all photos for Suite, 2 Bedrooms, View

Suite, 2 Bedrooms, View

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View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

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View all photos for Room, 1 King Bed, Lake View (Hearing Accessible)

Room, 1 King Bed, Lake View (Hearing Accessible)

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View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

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View all photos for Room, 1 King Bed, Lake View (Mobility Accessible, Tub)

Room, 1 King Bed, Lake View (Mobility Accessible, Tub)

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View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

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View all photos for Room, 1 King Bed, Lake View (Mobility/Hearing Accessible, Tub)

Room, 1 King Bed, Lake View (Mobility/Hearing Accessible, Tub)

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View all photos for Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

Room, 2 Double Beds, City View (Mobility Accessible, Roll-In Shower)

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View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

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View all photos for Suite, 1 Bedroom, Lakeside (Mobility/Hearing Accessible, Tub)

Suite, 1 Bedroom, Lakeside (Mobility/Hearing Accessible, Tub)

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View all photos for Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

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View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

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View all photos for Room, 1 King Bed, City View (Hearing Accessible)

Room, 1 King Bed, City View (Hearing Accessible)

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View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

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View all photos for Suite, 1 Bedroom, Tower

Suite, 1 Bedroom, Tower

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View all photos for Suite, 1 Bedroom, Lakeside

Suite, 1 Bedroom, Lakeside

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View all photos for Room, 2 Double Beds, City View (Mobility Accessible, Tub)

Room, 2 Double Beds, City View (Mobility Accessible, Tub)

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View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View

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View all photos for Executive Suite, 1 King Bed, View

Executive Suite, 1 King Bed, View

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View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

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View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

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