Ratings based on 187 Verified Reviews
Real reviews from guests who’ve stayed
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Painting and Decorating
Posted 31 Oct. 2023 on HotelsThe short break was on top of a week long exchange stay
A lot of disruption due to painters in the lobby/ reception/ dining area. No meals available except at nearby resort- inc breakfast
No compensation for disruption
Otherwise everything exellent
by A verified traveller
Poor client care
Posted 6 Apr. 2020 on HotelsOur comments reflect the fact that we were caught up in the Corona virus lock down. I would however point out that it was decided mid way through our stay to close the restaurant and bar (clearly due to poor numbers). We could use another hotel restaurant where the shuttle bus would take us if wanted! We ended up going to the Minimart and having salad bowels and ready meals. The pool and gym were also inaccessible though we could sit around the pool area.
Our disappointment extends to the fact that in view of the difficult situation and worries we were faced with and the lack of amenities offered, the hotel did NOT offer any future discount or incentive to compensate for the lack of services provided.
The staff were very friendly during our stay and the fault lies with Managements lack of thought for us as their clients and the problems we were experiencing.
They were spring cleaning the hotel around us as though we were not there.
A token gesture such as free transfer to the airport (where we were unsure if flight would leave) would have been a kindly thought but no. They charged us the 770 bhat when they are 20 mins from the airport. Customer service was lacking by the decision makers on this site!! Profit over client!
Dissapointed!
Comment from Hotel Management
1 Jun. 2020 by LHCR, Hotel Management
Dear Robert,
It is very disappointing for us to hear that we were not able to meet your expectations and that your remarks point towards shortfalls in service attention and product quality.
We would like to assure you that all of our guest feedback is taken seriously and we appreciate you for bringing your comments to our attention.
Thank you once again for taking the time to share your thoughts with us. It is only through guest comments such as yours that we are able to measure the successes and opportunities for improvement.
Whilst we cannot change your initial experience with our resort, we do hope that we may have the opportunity to regain your confidence.
Kindly accept our sincere apologies for any inconvenience caused.
Best regards,
Kanruethai Roongruang
Hotel Manager LHCR
by A verified traveller from Canada
Posted 8 Mar. 2020 on Expedia
Gorgeous place to stay! Amazing staff, the rooms were fantastic, quick walk to the store and quick shuttle to the beach and/or the gate to go into town. We stayed 5 days and can’t wait to go back!
Comment from Hotel Management
31 Mar. 2020 by LHCR, Hotel Management
Dear Lorrie,
Thank you for the wonderful feedback! We are glad to know that you had an enjoyable stay with us, we hope to welcome you back one day!
Best regards,
Kanruethai Roongruang
Hotel Manager Laguna Holiday Club Resort Phuket
by A verified traveller
Posted 19 Jan. 2020 on Expedia
We stayed in Angsana in Laguna. It’s a sister company of Laguna Holiday club resort.
The rooms are big. Our room was overlooking onto the beach. There is free shuttle service within Laguna.
It would have been better if the free shuttle service was run to the nearest shopping area which is only 3 KMs away.
Overall good resort to relax and enjoy.
Comment from Hotel Management
7 Feb. 2020 by LHCR, Hotel Management
Dear guest, thank you for giving us top score! We are glad to know that overall you had a great stay with us!
by A verified traveller from Sofia, Bulgaria
Posted 5 Jan. 2020 on Orbitz
The hotel itself is a bit old and needs some updating and renovation in general. Rooms are set classic a bit of colonial style and very comfortable and cosy. We had an one bedroom apartment with kitchenette. Air conditioning is well enough both in bedroom and living room. There was a problem once with one of the AC, it was leaking and after I called to the reception, the staff immediately took care and a repair man came and worked out the problem.
The kitchenette is comfortable but not for real cooking as there is no enough pots, pans and utensils. The bed is real big like 2/2 m but the mattress was a bit soft for me and the sofa bed in living room was surprisingly comfy for my daughter (11 y/o) - it's big enough for 2 kids.
The bathroom needs renovation, the bath is old and worn-out, all in all needs renovation.
The pool is a bit small on sizes and shallow but clean and all the children are very happy with the working slide. The pool needs repair as there are some broken tiles and facing but it's not dangerous yet. The staff is very, very helpful and kind, especially the reception staff who are very busy all the time deserve a big gratitude! Always on disposal for any kind of requests! The hotel is very clean as well the rooms as well the common parts. We would come back to this hotel as it's a good value for money and having accommodation at the Laguna Complex has a lot of advantages like inside shuttle busses transport, 24 hour security and etc.
Comment from Hotel Management
7 Feb. 2020 by LHCR, Hotel Management
Dear Evgeniya,
Thank you for the detailed review, it is feedback such as yours that helps us to improve and evaluate our services. We are glad to know that overall you had a good stay with us and were particularly impressed by the warm hospitality of our staff!
by A verified traveller
Posted 8 Dec. 2019 on Hotels
Comment from Hotel Management
7 Feb. 2020 by LHCR, Hotel Management
Thank you for giving us the top score!
by A verified traveller
Posted 6 Nov. 2019 on Hotels
Comment from Hotel Management
7 Feb. 2020 by LHCR, Hotel Management
Thank you for giving us high score!
by A verified traveller from Singapore
Posted 24 Jul. 2019 on Expedia
The room is spacious. Provide free shuttle bus to nearby hotels.
Comment from Hotel Management
25 Jul. 2019 by gift, Hotel Management
Thank you for good review.
We hope my guest value back to saty with us.
by A verified traveller
Perfect relaxation
Posted 19 May 2019 on HotelsLaguna holiday club is a perfect place for a relaxing and unwinding. I love the easy slow pace of he place. the resort has everthing going for it. Only the restaurant food can be a little more vibrant however there are enuf choices around to overcome the gap
Comment from Hotel Management
21 Jun. 2019 by Reservations Team., Hotel Management
Dear Narendra,
Thank you very much for your feedback we hope you would stay with us again.
Best Regards,
Reservation Team
by A verified traveller
Posted 7 Apr. 2019 on Expedia
Poorly trained staff, dreadful unhygienic breakfast buffet
Comment from Hotel Management
7 Feb. 2020 by LHCR, Hotel Management
Dear guest,
Thank you for your feedback, we have well noted for yourt comment and have shared it with the departments concerned.
We hope that you will see the improvement on your next visit!