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Hilton Cincinnati Netherland Plaza

4.0 star property
Historic hotel connected to a shopping centre in Cincinnati with 2 restaurants

Photo gallery for Hilton Cincinnati Netherland Plaza

Premium bedding, pillow-top beds, in-room safe, desk
Buffet
City view
Suite, 2 Double Beds (Netherland) | Living area
Serves dinner and happy hour

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Room service
  • Breakfast available
The current price is NZ$231
includes taxes & fees
11 May - 12 May

Explore the area

Map
35 W 5th St, Cincinnati, OH, 45202
  • Great American Ball Park
    ‪10 min walk‬
  • Paycor Stadium
    ‪14 min walk‬
  • Newport Aquarium
    ‪3 min drive‬
  • Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪17 min drive‬

Room options

View all photos for King Junior Suite

King Junior Suite | Living area

King Junior Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - double
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Whirlpool

Premium bedding, pillow-top beds, in-room safe, desk

King Whirlpool

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queen Junior Suite

Two Queen Junior Suite | Living area

Two Queen Junior Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - double
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for King Deluxe room

Premium bedding, pillow-top beds, in-room safe, desk

King Deluxe room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Double Mini Suite

Two Double Mini Suite | Living area

Two Double Mini Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 33 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for King Mini Suite

King Mini Suite

King Mini Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Queen Standard

Premium bedding, pillow-top beds, in-room safe, desk

Queen Standard

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (Bi-Level)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom (Bi-Level)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Pillow-top bed
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 23 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 2 Double Beds (Netherland)

Suite, 2 Double Beds (Netherland)

Suite, 2 Double Beds (Netherland)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 23 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for King Deluxe ADA room with roll in shower

Premium bedding, pillow-top beds, in-room safe, desk

King Deluxe ADA room with roll in shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, Multiple Beds, Accessible

Buffet

Presidential Room, Multiple Beds, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 32 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Standard Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds (Late Check-in Room)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Late Check-in Room)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 32 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Belvedere)

Suite, 1 King Bed (Belvedere) | Living area

Suite, 1 King Bed (Belvedere)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Authors)

Suite, 1 King Bed (Authors) | Living area

Suite, 1 King Bed (Authors)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Churchill)

Suite, 1 King Bed (Churchill) | Living area

Suite, 1 King Bed (Churchill)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

Room (Parlor, No Bed)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 Single Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Living area

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Room (Fountain Square Parlor)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 Single Bed

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About the area

Cincinnati

Hilton Cincinnati Netherland Plaza places you in the centre of Cincinnati, connected to a shopping centre and within just a 15-minute stroll of popular places like Great American Ball Park and Heritage Bank Center. Highlights at this historic hotel include 2 restaurants, a 24-hour gym and a bar/lounge. .The fine-dining restaurant, Orchids at Palm Court, serves international cuisine and is open for dinner. The Bar at Palm Court is the hotel's own cocktail bar, serving drinks along with dinner and light fare. 43 square feet (4 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 20-minute walk of this Downtown Cincinnati hotel include Paycor Stadium and Hard Rock Casino Cincinnati.

What's nearby

  • Fountain Square - 4 min walk - 0.4 km
  • Great American Ball Park - 10 min walk - 0.9 km
  • Paycor Stadium - 14 min walk - 1.2 km
  • Hard Rock Casino Cincinnati - 16 min walk - 1.4 km
  • Newport Aquarium - 3 min drive - 2.2 km

Getting around

  • Fountain Square Tram Stop - 3 min walk
  • Cincinnati Union Terminal - 4 min drive
  • Cincinnati-Northern Kentucky Int'l Airport (CVG) - 17 min drive

Restaurants

  • ‪Over Vine - ‬1 min walk
  • ‪Paris Baguette - ‬3 min walk
  • ‪Via Vite - ‬3 min walk
  • ‪Tokyo Kitty - ‬4 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Hilton Cincinnati Netherland Plaza

Historic hotel connected to a shopping centre in Cincinnati with 2 restaurants
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 43 square feet (4 square metres) and includes conference space. A 24-hour health club, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Cincinnati Netherland Plaza. Parking is available for a fee.

This Cincinnati hotel is smoke free.

  • 561 guestrooms or units
  • 29 levels
  • 2 dining venues
  • Conference rooms
  • 43 sq ft of conference space
  • 4 sq. m of conference space
  • Built in 1931
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Hilton Cincinnati Netherland Plaza offers 561 accommodations with MP3 docking stations and a safe. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, designer toiletries and hairdryers.

This Cincinnati hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

Awards and affiliations

The property is a member of Historic Hotels of America.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 35 per night)
  • Secured, covered valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 to 19.95 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Orchids at Palm Court
  • The Bar at Palm Court
  • The Grille at Palm Court

Things to do

  • 24-hour health club
  • Fitness classes

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 43 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay, plus a deposit of USD 50.00 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 12.95 to 19.95 per person
  • Covered self-parking fee: USD 35.00 per night (in/out privileges)
  • Valet parking fee: USD 49.00 per day (in/out privileges)
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Free in-room WiFi has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cincinnati Netherland Plaza
Hilton Netherland
Hilton Netherland Hotel
Hilton Netherland Hotel Cincinnati Plaza
Netherland Hilton
Cincinnati Hilton
Hilton Cincinnati Netherland Plaza Hotel Cincinnati
Hilton Cincinnati Netherland Plaza Ohio
Hilton Hotel Cincinnati
Hilton Netherland Plaza Hotel Cincinnati
Hilton Cincinnati Netherland Plaza Hotel
Hilton Netherland Plaza Hotel
Hilton Netherland Plaza
Hilton Cincinnati Netherland Plaza Hotel
Hilton Cincinnati Netherland Plaza Cincinnati
Hilton Cincinnati Netherland Plaza Hotel Cincinnati

Frequently asked questions

What is the cancellation policy at Hilton Cincinnati Netherland Plaza?

Hilton Cincinnati Netherland Plaza offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Cincinnati Netherland Plaza?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Cincinnati Netherland Plaza on 11 May 2025 start from NZ$230.6, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Cincinnati Netherland Plaza?

Yep, Hilton Cincinnati Netherland Plaza has a secured covered self car park with in/out privileges for USD 35.00 per night.

What makes Hilton Cincinnati Netherland Plaza a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hilton Cincinnati Netherland Plaza.

Is Hilton Cincinnati Netherland Plaza family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton Cincinnati Netherland Plaza is a hit with families.

Does Hilton Cincinnati Netherland Plaza serve breakfast?

You bet, full breakfast is available weekdays between 7:00 AM and 10:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Cincinnati Netherland Plaza?

No, Hilton Cincinnati Netherland Plaza does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Cincinnati Netherland Plaza?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Cincinnati Netherland Plaza?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Hilton Cincinnati Netherland Plaza Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 429 out of 1006 reviews
Rating 8 - Good. 238 out of 1006 reviews
Rating 6 - Okay. 170 out of 1006 reviews
Rating 4 - Poor. 88 out of 1006 reviews
Rating 2 - Terrible. 81 out of 1006 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Frederic

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was cold even though we turned up the heat
Stayed 1 night in Jan 2025

10/10 Excellent

Ivan

Stayed 1 night in Dec 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Staff is always more than willing to accommodate. I highly recommend this hotel. Thanks a million!
Stayed 2 nights in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Netherlands

Great trip. Spectacular hotel with over the top artwork everywhere.
Stayed 1 night in Nov 2024

8/10 Good

Shantrice

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

MELISSA, houston

Stayed 2 nights in Dec 2024

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a few times now and it’s a great hotel, great location,love the hot tub room!
Stayed 1 night in Dec 2024

10/10 Excellent

David

Stayed 2 nights in Dec 2024

8/10 Good

Laura

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
I absolutely love the historical architecture and the bar is a historical treasure. The bar staff are so kind and welcoming. Especially Morgan whom I am always happy to see on every visit. However, on the last three trips, the front desk has been rude and virtually useless. I asked if we had a river front room and they just shrugged. I asked if we could have one and they just said "no". Last time I was there, they also said there were no riverview rooms, but we later found out there were. They gave me the wrong info about parking, saying there is no garage connected to the hotel. They also told me they have never offered happy hour even though they do. Housekeeping never cleaned our room and there was a dirty glass by our door that was still there when we left 3 days later. My relatively high rating only reflects the historical beauty of the building, the bar, and the spaciousness of the junior suite which I really appreciated.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jana

Stayed 3 nights in Dec 2024

10/10 Excellent

Kathy

Stayed 1 night in Dec 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Casey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Thank you for letting us stay there
Stayed 1 night in Dec 2024

2/10 Terrible

Peter

Stayed 1 night in Dec 2024

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It’s historic and beautiful. We had an amazing view of the city. We were a half block from the ice skating rink and beautiful tree. The staff were so helpful. The dining options at the hotel were fantastic. We will stay here again.
Stayed 1 night in Dec 2024

6/10 Okay

Carmen

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Beautiful building- room was Old and Cold

Gorgeous lobby, bar and wedding venue. Friendly front desk. Hallways smelled musty and old. Our room was small and dated. These were not the main problem- the No Hot Water was the problem. They sent someone up who ran the water for SEVEN minutes before stating that “it just takes awhile”. He left. My husband took a shower, saying it never got very warm. I waited a few hours before taking the next shower. The warm water ran out after a few minutes.
Stayed 1 night in Nov 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

We loved the history of the building, the architecture and beautiful touches, and the location.
Stayed 1 night in Nov 2024

6/10 Okay

Harry

Stayed 3 nights in Oct 2024

10/10 Excellent

Kelly

Stayed 2 nights in Dec 2024

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the building architecture, the rooms, the privacy, its location to my work place, and the internet speed and access. Breakfast is great and restaurants bars and pub conveniently surround the hotel.
Stayed 3 nights in Dec 2024

2/10 Terrible

Dusty

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to pay $35 a day for parking. The room was dirty we found a sex toy in our room. No hot water. The workers didnt speak english that cleaned. No trash bags. Constrution every where and they chain the doors at night.
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All went well.
Stayed 2 nights in Dec 2024