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Puyuhuapi Lodge & Spa

4.0 star property
Family-friendly fun on the beach, with 4 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Puyuhuapi Lodge & Spa

5 indoor pools, 4 outdoor pools
Interior
Exterior
Lake
Lake

Reviews

8.8 out of 10

Excellent

Popular amenities

  • On private beach
  • Hot tub
  • Pool
  • Spa
  • Gym
  • Breakfast included
The price is NZ$730
includes taxes & fees
3 Jan - 4 Jan 2025

Explore the area

Map
BahĆ­a Dorita s/n, Cisnes, Aisen, 6010000
  • Austral Pier
    63 min walk
  • Queulat National Park
    119 min walk
  • Hanging Glacier
    121 min walk

Room options

View all photos for Double Room

Double Room

Double Room

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Blackout curtains
Hairdryer
Shower/bath combination
Private bathroom
  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Puyuhuapi

A family-friendly stay in Cisnes awaits you at Puyuhuapi Lodge & Spa. You'll find Austral Pier and Hanging Glacier in the area. Highlights at this beachfront hotel include 4 outdoor swimming pools, 5 indoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages and reflexology along with access to the hot tub. Lasahn is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the private beach and enjoy the on-site gym, Hot tub and sauna. Plus you'll find a children's swimming pool, a coffee shop/cafe and a snack bar/deli. Free buffet breakfast is available daily between 8:30 AM and 10:00 AM. There's also the convenience of an airport shuttle. .In the region of this 4-property class Cisnes hotel you'll find Queulat National Park.

About this property

Puyuhuapi Lodge & Spa

Family-friendly fun on the beach, with 4 outdoor pools
Simply step outside to unwind on the hotel's beach. Enjoy your summer holiday at Puyuhuapi Lodge & Spa with a pampering treatment at the full-service spa and refreshing swim in one of the 5 indoor and 4 outdoor swimming pools.

Free breakfast is served daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach hotel also offers a children's pool, a hot tub and a steam room.

This 4-star Cisnes hotel is smoke free.

  • 30 guestrooms or units
  • 3 levels
  • 3 buildings
  • Conference rooms
  • Built in 1989
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Puyuhuapi Lodge & Spa offers 30 accommodations with a hairdryer and free toiletries. Rooms open to balconies. Each accommodation is individually furnished and decorated. Business-friendly amenities include safes and telephones. Bathrooms include a combined bath/shower unit. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps and body scrubs. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open selected days.

Languages

English, Spanish

Property amenities

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:30 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Lasahn

Things to do

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • 4 outdoor pools
  • 5 indoor pools
  • Arcade/game room
  • Children's pool
  • Living room
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a private beach
  • On the bay
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Front entrance ramp
  • No lift

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Champagne service

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 7 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Puyuhuapi Lodge & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 850 per vehicle (return, maximum occupancy 3)
  • Spa fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted.Ā 

We should mention

  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Puyuhuapi Lodge
Puyuhuapi Hotel Patagonia
Puyuhuapi Lodge And Spa
Puyuhuapi Spa Patagonia
Puyuhuapi Lodge Cisnes
Puyuhuapi Cisnes
Puyuhuapi Lodge Spa
Puyuhuapi Lodge & Spa Hotel
Puyuhuapi Lodge & Spa Cisnes
Puyuhuapi Lodge & Spa Hotel Cisnes

Frequently asked questions

What is the cancellation policy at Puyuhuapi Lodge & Spa?

Puyuhuapi Lodge & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Puyuhuapi Lodge & Spa?

As of 23 Dec 2024, prices found for a 1-night stay for 2 adults at Puyuhuapi Lodge & Spa on 3 Jan 2025 start from NZ$729.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Puyuhuapi Lodge & Spa?

Yep, there is an onsite spa at Puyuhuapi Lodge & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Puyuhuapi Lodge & Spa have a pool?

Take your pick from 4 outdoor swimming pools, 5 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Puyuhuapi Lodge & Spa?

Puyuhuapi Lodge & Spa features a private beach, 4 outdoor pools and 5 indoor pools.

What makes Puyuhuapi Lodge & Spa a romantic place to stay?

1 hot tub and a private beach, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Puyuhuapi Lodge & Spa.

Is Puyuhuapi Lodge & Spa family-friendly?

You bet! With amenities such as a children's pool, an arcade and a private beach, it's no surprise that Puyuhuapi Lodge & Spa is a hit with families.

Does Puyuhuapi Lodge & Spa serve breakfast?

You bet, free buffet brekkie is on offer daily from 8:30 AM to 10:00 AM.

Is there a free airport shuttle available at Puyuhuapi Lodge & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Puyuhuapi Lodge & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Puyuhuapi Lodge & Spa?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Puyuhuapi Lodge & Spa?

No, pets and service animals are not allowed.

Puyuhuapi Lodge & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 18 out of 39 reviews" "
Rating 8 - Good. 17 out of 39 reviews" "
Rating 6 - Okay. 2 out of 39 reviews" "
Rating 4 - Poor. 2 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Leonard

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Arturo, Woodside

Disliked: Staff & service, property conditions & facilities
For the price this is not a good hotel. Pools abandoned, bathrooms lack maintenance with tile falling, inflexible with transportation. The restaurant has fallen in quality since last time I was there 4 years ago and there are no other options. Its a nice location isolated and quite with nice hot spring pools, but not worth the very high price. Plus now they charge extra for kayaks and spa.
Stayed 1 night in Nov 2023

10/10 Excellent

-Peg, Sioux Falls, SD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
Stayed 2 nights in Feb 2020

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall better maintenance of the facilities would be recommendable.
Stayed 3 nights in Feb 2020

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic stay in best hotel in Chile
What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant. Absolutely worth at least a couple of nights.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please is majestic. Natural hot sprint right on the fjord, delicious food and warm staff. What more can you ask for?
Stayed 1 night in Dec 2019

10/10 Excellent

simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem
Amazing. gem of a place.
Stayed 2 nights in Feb 2019

4/10 Poor

Dianne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stunning location but lack of interest in guests
The hotel is in a beautiful setting but in order to get there you have to park in a packed car park and take a boat. We naively thought this would be on demand as in other similar hotels but it isnā€™t and it is very infrequent. If you miss the 3.30 ferry you have to wait until 7pm. We just made it from the airport on arrival but the next day we left on the first boat at 9.30 to visit the national park - we were rushed all day while doing our walks to the hanging glacier and got back 10 mins after the ferry left. We didnā€™t want to wait and agreed to pay the extortionate fee of over Ā£80 (over $100 US). The next morning they had the audacity to say that the 9.30 boat we had booked was now full of people going on a walking trip with a hotel guide and we would have to wait until 10.15 to leave. Breakfast was fine but dinner was very poor. There is only a 3 course set menu in the restaurant. There is a choice of 2 items for each course. We did not want meat or seafood with meat, so asked for a vegetarian choice - maybe fish. The fish we were given, (with some deep fried potato balls and no veg) was totally inedible.The second night the choice looked better but the quality of the food was poor. The meal certainly wasnā€™t cheap - we paid half the price for a much better meal at a very small hotel the next night. The hotel is expensive and we felt that once you were there they just wanted to get as much more money from you as possible - there was a total lack of customer service.
Stayed 2 nights in Feb 2019

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely respite
Lovely respite. Good food. Comfortable bed. Lovely quiet view. We didnā€™t do any spa things and still loved it.
Stayed 1 night in Oct 2018

8/10 Good

William, Phuket

Liked: Cleanliness, staff & service, room comfort
Great hotel, fantastic ( albeit remote) location. Just one real problem .... that would have been less of an issue if I had been pre-warned and planned for it. ABSOLUTELY NO PHONE SERVICE AND NO INTERNET and it's a 20 minute boat ride ( three times a day service) and a 30 minute drive to the nearest place with cell reception and 3G networks. The hotel does have a satellite phone for emergencies. Had I planned for this eventuality, I might have been able to enjoy a stress free break that this place offers in spades.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service
Beautiful location, but be prepared to unconnected. There is no WiFi service at this property which is a nice break from our daily routines. The only way to get to the resort is by ferry, so time your schedules accordingly with ferry pick up and drop off. Itā€™s also over 4 hours from Coyhaique so you will need to coordinate transportation. This property has the fjord to themselves along with natural hot spring tubs. The hanging glacier is a nice hike near by, but all other activities in the area seemed to be 5-6 hours south.
Stayed 4 nights in Apr 2018

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in unique and beautiful area
A very comfortable stay in a beautiful unique area.the spas were of a high standard particularly the indoor spas which were very large.the administrative staff were friendly and helpful.They were happy to make phone calls on our behalf to help manage our trip.We saw adundant bird life and three dolphins swimming by.
Stayed 1 night in Mar 2018

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning place to relax! Great view, great nature!
The place is truly amazing, the food and service were great! The thermal pools were also fantastic, we were very lucky to get sunny days so our stay was even more enjoyable! Highly recommended, just bear in mind that is place to disconnect, there is limited internet access (just one terminal) and very limited telephone connection (which being satellital is charged by the minute), also access and departure are limited if required without a cost. If you can adapt to it, it is really great and I highly recommend it!
Stayed 1 night in Jan 2018

10/10 Excellent

Eric, Alexandria, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful getaway hotel!
This hotel is something special, the only way to get to it is by boat or a pantoon plane, since there are no roads leading to the remote side of the lake it was built upon. The hotel staff was very accommodating, and the hotel facilities are nice too. They also have natural hot spring termas that are open 24 hours which are really cool to use at night and look out at the stars. They also have several activities available you can take advantage of. We did the kayaking in the morning before we left which was fun. The only thing I would change here is the restaurant. The setting is great, and the breakfast was a good (typical German style you find in Chile). However the dinner is way overpriced and you only have 2 selections for a 3 course meal. I was here with 2 other people and no one was impressed. The food was OK. Maybe we were here on an off night too. If you can eat before you get there, I would recommend based off our experience. Other than that, really great hotel!

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BahĆ­a Dorita, contacto puro con la naturaleza
Uno de los lugares mĆ”s hermosos paisajisticamente en los que estuve Buena atenciĆ³n y el plus de las termas No me importo no contar con internet ,y la pega de tener que comer en el hotel , siempre se puede recurrir a la cafeterĆ­a para ensaladas o tablas con precios similares al resto de Chile Las opciones son muy buenas en ambos
Stayed 3 nights in Jan 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buena estadĆ­a
La estadĆ­a fue muy buena, excelentes termas y con una desconexiĆ³n total. El Ćŗnico punto bajo es la mantenciĆ³n de los senderos. estaban en un estado muy abandonado, sin mantenciĆ³n alguna. sin duda algo que se puede mejorar, considerando que aun es verano y es una atracciĆ³n muy importante de los visitantes.
Stayed 2 nights in Feb 2022

8/10 Good

GABRIELA

Liked: Cleanliness, staff & service, room comfort
Esperava mais
O lugar Ć© muito bonito, porĆ©m o hotel precisa de uma reforma nos banheiros que sĆ£o bem antigos, as piscinas externas estĆ£o precisando de uma manutenĆ§Ć£o, lugar mal cuidado, azulejos se soltando, lĆ“do na borda da piscina. NĆ£o existe serviƧo de bar nas piscinas, entĆ£o vc nĆ£o consegue nem tomar um refrigerante. Para vc usar as piscinas internas, cobertas, tem que pagar 12 mil pesos, um absurdo jĆ” que vc jĆ” paga um valor alto pela hospedagem. Os preƧos do restaurante sĆ£o caros, mas vc Ć© obrigado a pagar jĆ” que nĆ£o existe outro lugar pra se comer. Aluguel de caiaques tbem pago por fora.
Stayed 2 nights in Nov 2021

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio pero comida regular
Muy buen servicio. La comida regular.
Stayed 3 nights in Nov 2021

6/10 Okay

CLAUDIO

Liked: Cleanliness, staff & service, room comfort
Una belleza natural con muy mala cocina y bar
El hotel tiene una belleza escƩnica impresionante, pero las cƔlidas de las comidas es mala y cara, nada de variedad ni buen sabor. El bar algo ayuda, pero es tan pequeƱo y con poco personal que no da abasto. Hay que ir pero sabiendo Claramente a lo que se va.
Stayed 3 nights in Feb 2019

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso Lugar de descanso y desconexiĆ³n total
Excelente experiencia, hermoso lugar, desconexiĆ³n total, descanso garantizado. Paraiso en la tierra, el personal muy amable, atentos ayudar y responder nuestras dudas. Hermosa estadĆ­a, volverĆ­a feliz y lo recomiendo sin dudas!
Stayed 1 night in Feb 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Lage, freundliches Personal - ein Kleinod in der Natur Patagoniens
Stayed 5 nights in Dec 2018

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paisaje precioso y lugar tranquilo
El Ćŗnico impasse que tuvimos fur que al llegar a las 15.30 hrs. la lancha se trasladĆ³ a la hoy hoyel estaba llena y nos dijeron que nos recogerĆ­an en 20 min., pero nuestra espera se prolongĆ³ hasta las 17.30 hrs. Porque se habĆ­an olvidado de nosotros. Como no hay seƱal de celular, tuvimos quebir al pueblo para avisar. El resto todo bien, el lugar es precioso, un paisaje fantĆ”stico. El hotel es lindo y acogedor, con vista al fiordo. A pesar que fuimos en temporada alta y el hotel estaba lleno, nunca lo sentimos asĆ­. La atenciĆ³n es muy buena, todo el personal es muy servicial y te hacen sentir como en casa. Recomiendo el recorrido de los senderos del Hotel y el cayak. TambiĆ©n recomiendo el Ventisquero Colgante del Parque Nacional Queulat, que estĆ” a a inos 10 minutos de la hoyel.
Stayed 4 nights in Sep 2018

10/10 Excellent

AgustĆ­n

Descanso en un lugar maravilloso
Lugar bellĆ­simo, atenciĆ³n muy buena. Las instalaciones del spa interior y las termas exteriores son muy buenas.
Stayed 1 night in Aug 2018