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iStay Hotel Ciudad Juarez

3.5 star property
Central hotel connected to a shopping centre in Zona Pronaf with free parking

Photo gallery for iStay Hotel Ciudad Juarez

Breakfast served
Lobby lounge
In-room safe, desk, soundproofing, iron/ironing board
Indoor pool
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Breakfast available
  • 24/7 front desk
  • Room service
  • Housekeeping
The current price is NZ$146
includes taxes & fees
28 Feb - 1 Mar

Explore the area

Map
Paseo Triunfo de la Republica 3745, Colonia Circuito Pronaf, Ciudad Juárez, CHIH, 32310
  • Plaza de las Americas
    ‪6 min walk‬
  • Estadio 20 de Noviembre
    ‪15 min walk‬
  • Paso del Norte Cultural Center
    ‪17 min walk‬
  • El Paso, TX (ELP-El Paso Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Double Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Interior detail

Krystal Urban Ciudad Juárez by US Consulate

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1300)
The price is NZ$150
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Krystal Urban Ciudad Juárez by US Consulate

About the area

Ciudad Juárez

IStay Hotel Ciudad Juarez puts you in the heart of Ciudad Juárez, connected to a shopping centre and within just a 10-minute stroll of Hospital de la Mujer and Plaza de las Americas. Highlights at this hotel include in-room free WiFi, free high-speed Internet and plasma TVs. .The restaurant, iStay Delicious, is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool and gym. 825397 square feet (76682 square metres) of event facilities include conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3.5-property class Zona Pronaf hotel include American Consulate and Paso del Norte International Bridge.

What's nearby

  • Plaza de las Americas - 6 min walk
  • Paso del Norte Cultural Center - 17 min walk
  • Benito Juárez Olympic Stadium - 4 min drive
  • Paso del Norte International Bridge - 5 min drive
  • American Consulate - 9 min drive

Getting around

  • El Paso Union Depot - 18 min drive
  • El Paso International Airport (ELP) - 25 min drive

Restaurants

  • ‪Gorditas Doña Tota - ‬7 min walk
  • ‪Italia Forno Ristorante - ‬4 min walk
  • ‪Wendy's - ‬6 min walk
  • ‪Kinsui - ‬5 min walk
  • ‪Crisostomo - ‬5 min walk

About this property

iStay Hotel Ciudad Juarez

Central hotel connected to a shopping centre in Zona Pronaf with free parking
IStay Hotel Ciudad Juarez offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

There's an onsite 24-hour business centre. Event space at this hotel measures 825397 square feet (76682 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly iStay Hotel Ciudad Juarez. Free self parking is available.

This 3.5-star Ciudad Juárez hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 4 levels
  • 825397 sq ft of conference space
  • 76682 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
IStay Hotel Ciudad Juarez offers 146 air-conditioned accommodations with a safe and free newspapers. 40-inch plasma televisions come with premium cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; MXN 150 for adults and MXN 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • iStay Delicious

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • Stereo

Family friendly

  • Babysitting
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business centre
  • 825,397 square feet of conference space

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 150 for adults and from MXN 100 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel iStay Ciudad Juarez
iStay Ciudad Juarez
iStay Hotel
iStay Hotel Ciudad Juarez
Istay Ciudad Juarez
iStay Hotel Ciudad Juarez Hotel
iStay Hotel Ciudad Juarez Ciudad Juárez
iStay Hotel Ciudad Juarez Hotel Ciudad Juárez

Frequently asked questions

What is the cancellation policy at iStay Hotel Ciudad Juarez?

IStay Hotel Ciudad Juarez offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at iStay Hotel Ciudad Juarez?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at iStay Hotel Ciudad Juarez on 28 Feb 2025 start from NZ$144.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at iStay Hotel Ciudad Juarez?

Yep, iStay Hotel Ciudad Juarez has a free self car park.

Does iStay Hotel Ciudad Juarez have a pool?

IStay Hotel Ciudad Juarez has an indoor pool.

Is iStay Hotel Ciudad Juarez family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that iStay Hotel Ciudad Juarez is a hit with families.

Does iStay Hotel Ciudad Juarez serve breakfast?

You bet, buffet brekkie is served on weekdays between 6:30 AM and 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at iStay Hotel Ciudad Juarez?

No, iStay Hotel Ciudad Juarez does not offer an airport shuttle service.

Is there a bar or restaurant at iStay Hotel Ciudad Juarez?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at iStay Hotel Ciudad Juarez?

Check-in begins at 3 PM. Check-out time is 1 PM.

Are pets allowed at iStay Hotel Ciudad Juarez?

No, pets are not allowed.

iStay Hotel Ciudad Juarez Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 551 out of 1005 reviews
Rating 8 - Good. 208 out of 1005 reviews
Rating 6 - Okay. 107 out of 1005 reviews
Rating 4 - Poor. 63 out of 1005 reviews
Rating 2 - Terrible. 76 out of 1005 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Maria

Stayed 1 night in Sep 2024

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goog
Stayed 1 night in Nov 2024

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean convenien
Very nice hotel clean and modern some areas are neglected, but overall good
Stayed 1 night in Nov 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta el servicio aquí. Les pedi si me podían acomodar mi cuarto en un lugar de el hotel y lo hicieron con mucho gusto. Los cuartos súper limpios, desayuno es excelente, internet rápido, y lo mejor es el Staff, todos que trabajan allí. Excelente servicio. Por eso siempre regreso aquí.
Stayed 3 nights in Nov 2024

10/10 Excellent

LUZ M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like because is very safe, easy parking and very quiet.
Stayed 1 night in Nov 2024

6/10 Okay

carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
They had turn the AC off and it was hot at night
Stayed 2 nights in Oct 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Alfredo

Business traveller
Estuvo solo bien y el desayuno no me lo incluyó pero en general estuvo solo bien
Stayed 2 nights in Oct 2024

10/10 Excellent

Maria

Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks Istay
Lady in customer service was very gentle and helpful , the rooms were big and comfortable, definitely one of my favorite hotels.
Stayed 1 night in Oct 2024

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

alejandra

Stayed 1 night in Oct 2024

8/10 Good

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked for three nights. Almost every day had to take the key back to get programmed. That was a little annoying. Otherwise, good stay very convenient location.
Stayed 1 night in Oct 2024

4/10 Poor

Claudia

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was dirty, hair and dirt on the floor, smelled like moisture and feet, we found several roaches, the beds were uncomfortable and old, the countertops are stained, AC was not working during the day, the shower curtain was mid ripped and the main the pool heater wasn’t working and on front desk didn’t let us know.
Stayed 1 night in Oct 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevator was not working
Stayed 2 nights in Oct 2024

10/10 Excellent

Genessie

Stayed 1 night in Sep 2024

10/10 Excellent

Amelia

Stayed 1 night in Oct 2024

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
We like this hotel because of how the pool is centralized and right next most 1st floor room
Stayed 2 nights in Oct 2024

8/10 Good

Claudia

Travelled with family
Liked: Staff & service, room comfort
Its was just ok
The hotel is not to clean my room’s floors were very dirty. I think then need little bit of maintenance. The restaurant was extremely full not accessible for elderly people.
Stayed 1 night in Oct 2024

10/10 Excellent

Manuel

Stayed 1 night in Sep 2024

10/10 Excellent

Alma Delia

Everything good
Stayed 4 nights in Sep 2024