8/10 Good
Cathy
1 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary Trip
Our stay overall was good. I would stay here again but would think twice about valet. We had multiple incidents with valet service. The wait was always long. There is a sign to give 15 minutes but that was definitely exceeded. The last morning they couldn’t “find” our car. We were headed to the airport and gave extra time for the valet since the week wait times were really long. On one occasion we were coming back tot he hotel and the valet, there was o my one for about 20 cars and we needed to wait. The sweet Front Desk Manager helped us out so we could get the the baseball game. The valet needs improved.
Now on to the room. It was very clean, perfect for two. The bed was comfortable and noise level and black room was great for us. We did have a scare on the 2nd day there we were in our room in the afternoon and housekeeping came in but saw us there and quickly left. We got a call from the front desk saying we had been checked out of the hotel and the housekeeping was coming to clean. I was panicked since we had four more nights on our stay. I asked if we could book a room and she said they were full. I pulled up my reservation and it was correct for our full stay. I showed the Front Desk and she fixed the reservation. Someone on their end had checked us out early. We were able to stay. Thank goodness. Over than that we had a phenomenal stay. The Headliner breakfast buffet was good. The location to the ballpark and restaurants was perfect for when we didn’t have a rental.
Cathy
Stayed 6 nights in Sep 2024
