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Kimpton Schofield Hotel by IHG

4.5 star property
Luxury Cleveland hotel in Downtown Cleveland with a 24-hour fitness centre

Photo gallery for Kimpton Schofield Hotel by IHG

Exterior
Exterior
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Room service
  • Housekeeping
The current price is NZ$275
includes taxes & fees
28 Feb - 1 Mar

Explore the area

Map
2000 East Ninth Street, Cleveland, OH, 44115
  • Cleveland Arcade
    ‪4 min walk‬
  • Progressive Field
    ‪4 min walk‬
  • Rocket Mortgage FieldHouse
    ‪5 min walk‬
  • Cleveland, OH (BKL-Burke Lakefront)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

City view

Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
Frette Italian bed sheets
  • 62 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, City View, Corner

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, City View, Corner

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Premium bedding
  • 65 sq m
  • Sleeps 4
  • 1 Single Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds, City View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Mobility Accessible (Communications, Accessible Tub)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds, Mobility Accessible (Communications, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
Frette Italian bed sheets
Down duvet
  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Essential)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room (Essential)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 27 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Suite (The Rockefeller)

Suite (The Rockefeller)

Suite (The Rockefeller)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
  • 138 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, City View (Walk-In Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, City View (Walk-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (The Schofield)

Suite (The Schofield)

Suite (The Schofield)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
  • 182 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Suite (The Hero)

Suite (The Hero)

Suite (The Hero)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
Frette Italian bed sheets
  • 69 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Presidential Suite

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Presidential Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
  • 110 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Mobility Accessible (Communications, Accessible Tub)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Mobility Accessible (Communications, Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Roll-in Shower (Communications)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Roll-in Shower (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
Pillow-top bed
Premium bedding
Frette Italian bed sheets
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (The Zen)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite (The Zen)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow-top bed
Blackout curtains
Frette Italian bed sheets
  • 65 sq m
  • Sleeps 2
  • 1 Single Bed

Similar properties

Exterior

Hyatt Regency Cleveland At The Arcade

  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1007)
The price is NZ$634
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hyatt Regency Cleveland At The Arcade

About the area

Cleveland

A luxury stay in the heart of Cleveland awaits you at Kimpton Schofield Hotel by IHG. Within a short 5-minute stroll, you'll find The Corner Alley and Cathedral of St. John the Evangelist. Highlights at this Art Deco hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers a fitness centre, a business centre and concierge services. Additionally, you'll find a free manager's reception, Wi-Fi in public areas and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 8:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a short walk of this 4.5-property class Downtown Cleveland hotel include Cleveland Arcade and Progressive Field.

What's nearby

  • Cleveland Arcade - 4 min walk
  • Progressive Field - 4 min walk
  • Rocket Mortgage FieldHouse - 5 min walk
  • Rock and Roll Hall of Fame - 16 min walk
  • Huntington Bank Field - 18 min walk

Getting around

  • Tower City-Public Square Station - 11 min walk
  • Cleveland Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪Clevelander Bar & Grill - ‬2 min walk
  • ‪Thirsty Parrot - ‬3 min walk
  • ‪Geraci’s Pizza Slice Shop - ‬4 min walk
  • ‪City Tap - ‬3 min walk
  • ‪Shake Shack - ‬3 min walk

About this property

Kimpton Schofield Hotel by IHG

Luxury Cleveland hotel in Downtown Cleveland with a 24-hour fitness centre
Kimpton Schofield Hotel by IHG offers its guests a 24-hour fitness centre and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have WiFi for a fee.

You'll find a business centre on site. The luxury Kimpton Schofield Hotel by IHG also features tour/ticket assistance, coffee/tea in common area, and concierge services. For a fee, parking is available.

This Art Deco Cleveland hotel is smoke free.

  • 122 guestrooms or units
  • 8 levels
  • Built in 1901
  • Manager's reception (free)
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Kimpton Schofield Hotel by IHG offers 122 air-conditioned accommodations with laptop-compatible safes and complimentary bathrobes. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. 40-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This Cleveland hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.99 per 24-hour period)
  • Available in some public areas: WiFi (USD 14.99 per 24-hour period)

Parking and transport

  • Valet parking on site (USD 48 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 1 to 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Bett's

Things to do

  • 24-hour gym
  • Free bicycle rentals

Family friendly

  • Children's games
  • Free cot

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Limited room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 1 to 20 per person
  • Fee for in-room wireless Internet: USD 14.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 14.99 per 24-hour period (rates may vary)
  • Valet parking fee: USD 48 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Schofield Hotel Cleveland
Schofield Hotel
Schofield Cleveland
Kimpton Schofield Hotel Cleveland
Kimpton Schofield Hotel
Kimpton Schofield Cleveland
Kimpton Schofield
The Kimpton Schofield Hotel Cleveland Ohio
The Schofield Hotel a Kimpton Hotel
The Kimpton Schofield Hotel
Kimpton Schofield Hotel
Kimpton Schofield By Ihg
Kimpton Schofield Hotel by IHG Hotel
Kimpton Schofield Hotel an IHG Hotel
Kimpton Schofield Hotel by IHG Cleveland
Kimpton Schofield Hotel by IHG Hotel Cleveland

Frequently asked questions

What is the cancellation policy at Kimpton Schofield Hotel by IHG?

Kimpton Schofield Hotel by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Schofield Hotel by IHG?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Kimpton Schofield Hotel by IHG on 28 Feb 2025 start from NZ$275.16, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Schofield Hotel by IHG?

Yep, Kimpton Schofield Hotel by IHG has valet parking with in/out privileges for USD 48 per day.

Are there any beaches close to Kimpton Schofield Hotel by IHG?

The closest beach to Kimpton Schofield Hotel by IHG is Edgewater Beach (4.6 km).

What makes Kimpton Schofield Hotel by IHG a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Kimpton Schofield Hotel by IHG.

Is Kimpton Schofield Hotel by IHG family-friendly?

You bet! With amenities such as free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that Kimpton Schofield Hotel by IHG is a hit with families.

Does Kimpton Schofield Hotel by IHG serve breakfast?

Sure does, cooked-to-order brekkie is on offer daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Kimpton Schofield Hotel by IHG?

No, Kimpton Schofield Hotel by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Schofield Hotel by IHG?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Kimpton Schofield Hotel by IHG?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Kimpton Schofield Hotel by IHG?

Furry friends are welcome at Kimpton Schofield Hotel by IHG, with food and water bowls on offer.

Kimpton Schofield Hotel by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 587 out of 1001 reviews
Rating 8 - Good. 213 out of 1001 reviews
Rating 6 - Okay. 125 out of 1001 reviews
Rating 4 - Poor. 46 out of 1001 reviews
Rating 2 - Terrible. 30 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

William

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was not helpful at all and a little rude. The girl at the valet told us to park in a parking deck, which should’ve cost us $14 a night and ended up costing us $49. That was very upsetting. The room was $400 and they didn’t even offer park. This is a hotel in Cleveland Ohio not New York which I’ve been too and paid less a night with parking. But they did offer complementary coffee, and tea in the morning… that was meant to be sarcastic. I would never recommend to stay at this hotel, and I can definitely tell you that I will never go back again. If I could give it 0 stars I would.
Stayed 1 night in Nov 2024

6/10 Okay

Bibek

Business traveller
Liked: Room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

CHELSEA

Stayed 1 night in Oct 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Jerome

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is nice. The lobby area is beautiful, and the restaurant that is connected is called Betts. The valet parking staff were really nice. However, I must say that the front desk staff were passive aggressive and not very welcoming. One had a brash tone when I pointed out inaccurate charges to my room summary prior to check-out. In addition, the carpet in the room was a bit smelly and the carpet in the hallways are too thick to roll a suitcase on comfortably without having to pull it hard. I also didn't like that the tv was outdated and didn't have built in streaming apps that you can log into. Otherwise, I would recommend staying at this hotel. The location was perfect as it's walking distance to everything.
Stayed 3 nights in Nov 2024

8/10 Good

Stan, High Point

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel close to everything for bars, food and sports.
Stayed 1 night in Nov 2024

10/10 Excellent

Adam

Stayed 1 night in Oct 2024

10/10 Excellent

Anthony

Stayed 1 night in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel right in the heart of downtown Cleveland. Very friendly staff. Large and comfortable rooms (mine was anyway)and breakfast at the on-site restaurant (not included) was very convenient and good.
Stayed 1 night in Oct 2024

10/10 Excellent

Laceyahna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Saffet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Service
Stayed 2 nights in Oct 2024

6/10 Okay

Tama

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Nice room. Very quiet. Restaurant on property had great service and food.
Stayed 3 nights in Oct 2024

10/10 Excellent

John, East York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable beds, great shower.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Stayed 1 night in Oct 2024

10/10 Excellent

Trusty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind front desk
Stayed 1 night in Oct 2024

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, unique and quiet
Stayed 1 night in Oct 2024

8/10 Good

Nicole

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
great place to stay in Cleveland
really good experience, super friendly staff, clean.
Stayed 3 nights in Oct 2024

10/10 Excellent

Susan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very nice, location is downtown so a bit rough.
Stayed 1 night in Oct 2024

4/10 Poor

Matthew

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not good
The room was loud, had no coffee amenities, and the lights didn't work. We paid for breakfast via hotels.com but the hotel did not have the record of our paying for the meal. The breakfast service was terrible and the food inedible.
Stayed 1 night in Oct 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
We enjoyed our stay at this hotel. Loved the location.
Stayed 2 nights in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tyler in the front lobby was amazing. Accommodating remembered me. I felt that she likes her job and doesn’t handle it in a professional manner even there was a rudely customer in front of me. I thought she handled the situation amazingly that a good head on your shoulders, and she was super accommodating.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2024

6/10 Okay

Jason

Travelled with group
Liked: Room comfort
Mediocre hotel
I was quoted $680 when I arrived. But when I checked in I was told $1080, non-negotiable. Unacceptable. The staff seemed clueless half the time. The bathroom had no ventilation fan so after a shower the entire bathroom is steamy and remains steamy for hours. This also caused a musty smell to linger in there for most days, even with the window open. I requested additional pillows and towels, but I had to repeat my request 3 times before she understood what I was asking for. When housekeeping came by they took the extra towels and never replenished the additional ones I asked for. Housekeeping doesn’t seem to come at any specific time. It was random times each day. Good location if you want to be downtown but otherwise this was way overpriced. The fact that I was quoted $680 and forced to pay $1080 is frankly unacceptable though.
Stayed 4 nights in Oct 2024