After a 6 hour drive, I was contacted by the owner at 3:45pm, for a 4 pm check in that the property would not be ready until 5pm. We arrived at the property at 5pm, not cleaned, no cleaner. 5:15pm cleaner arrived, spent 20 minutes "cleaning". The floors were not cleaned, had dog fur everywhere, food left in fridge, dog poop throughout the yard. Never an apology from the owner, not one. I would have gone elsewhere but nothing was available. As a VRBO host myself, I would never conduct my business in this manner, very disappointed in the process. Never will return. The owner should be ashamed of herself. I would have given it 1 star, but the beds were comfortable. Do yourself a favor, go somewhere else.