2/10 Terrible
stephanie
Business traveller
14 Jun 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old musty, no tv hotel
There was no parking, I am handicapped and there wasn’t any marked handicap. They have resurfaced the parking lot, so nothing was marked. The surface was so rough, I struggled to roll my bags across the parking lot. After finally getting inside, the front desk told me I couldn’t have my room key, until I went back out and got my license number from my car. I had asked for a 1st floor or close to the elevator room. I was put on the 6th floor in the room the farthest from the elevator. The room was extremely small and smelled musty. I tried to get the television on,for about an hour, before calling front desk, they came up and tried to replace the tv with one from the 7th floor. That tv didn’t work either, I asked for a different room, he said he would go down and check, thought he had 7 or 8 rooms but wouldn’t be as nice. Called back up and said they didn’t have any rooms left. Next day, I came back from work, no one had tried anything to fix the tv. was told the manager had left 2 minutes before, front desk stated they aren’t authorized to give me a different room. So I checked out and asked for a refund, which I haven’t seen yet. Horrible experience and the management still hasn’t called to try to make things right. I travel every week for work, this would never be a place I would stay again
stephanie
Stayed 3 nights in Jun 2024