2/10 Terrible
Heather B.
20 Oct 2024
Liked: Cleanliness
Unable to complete stay
We were not able to complete this stay due to hurricane milton. Recommendation to future renters: use extreme caution booking with this host as they require signing an extremely (excessively) restrictive contract 60 days prior to the stay, which prevents you from getting any refund and blocks you from any arbitration through VRBO.
Our trip to Florida was delayed by 5 days due to Cat5 Milton, but the host would not issue a refund. They offered to change our reservation dates for free, but had no availability for when our trip was rescheduled, and would not offer a refund (their contract will ONLY issue a refund in the case of a mandatory evacuation in the county), so even though all flights in/out were canceled, all FL airports closed, a declared state of emergency for the State and County, and VRBO was sending us emails recommending cancellation for our safety... we're completely out the money.
The property/photos seem lovely, and the host is certainly quick in communications.
But there are many nicer places, with better customer policies, that can be found in Cocoa Beach. Try Royal Mansions up the road!
Heather B.
Stayed 4 nights in Oct 2024