2/10 Terrible
Nicole
18 Jan 2025
Liked: Property conditions & facilities
Disliked: Staff & service
Totally disappointed
We came to this state unexpectedly due to a death in the family, drive 14 hours and decided on this hotel due to brand name, sense of security and quietness, to my surprise we were woken up the 1st morning by the shuttle staff in the parking lot laughing and talking extremely loudly yet we were on the 3rd and sounded like we were standing in the parking lot with them for about an hour. They need to find another area to hang out. Next request to be moved great.. moved to the back of the hotel. No problems great night sleep. Leave the next day to handle funeral arrangements gone for a few hours come back to find housekeeping came in made the bed great found out later sheets not changed my sock was still in the sheets, but prior to that started to settle in when noticed not only did housekeeping not clean she enjoyed going through our suitcases and decided to eat and enjoy her time in our room and left behind her baggie with some type of liquid still left in the bag that she left on top of my clothes in my suitcase. Made a complaint at front desk they brought that worker down n all she stated was oh. No apology from any staff member that night. So don’t keep anything in your room that you want to keep, we through out all our open snacks, drinks since she felt comfortable enough do go through our belongings who knows what else she enjoyed. Next day was great. Last night was woken up by someone beating on our door and other doors, my husband answered the guy says oh my bad and con
Nicole
Stayed 6 nights in Jan 2025