2/10 Terrible
Kati
Travelled with family
26 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Oh man. This was a mess. We've stayed before with great service and breakfast, but this time, nothing seemed to be taken care of at all! I was told by the staff that they'd recently been bought out, and I think they all just stopped working in protest or something. Everything was dirty-- hallways not vacuumed and covered in white dust that looked like plaster, the main floor ladies' room hadn't been cleaned in a long time. Nothing was refilled -- towels, soap, water in the lobby (since the water fountains were out of order too), coffee machine, light bulbs, the whole breakfast setup -- all needed changed or were empty, and were not refilled even after asking. The kicker was when our keys stopped working after we got in late (9 pm) on our second night. After one try with the master key, we were told they just couldn't open it and there no way to get into our room! We just got a ballad of why she had "absolutely no way" to open the door. A lot of pushing on our part led to a second employee trying her hand, and putting much more effort into the process. At least she understood that, "too bad" wasn't going to be an acceptable solution with our clothes, medication, etc trapped in the room. She called someone (a manager I suppose) and there was a device that could open it all along! Thank God that young lady didn't give up as easily and we were able to get into our room. She gets the only deserving stars. We'll be choosing a different one next year. What a shame.
Kati
Stayed 2 nights in Aug 2024