2/10 Terrible
Quinn
20 Oct 2024
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Unbearable Smell and Poor Service During Basketbal
I recently stayed at the Holiday Inn in Columbia for my daughter's basketball trip, and it was a very disappointing experience. We arrived around 10:30 pm, eager to rest before her early game. However, upon reaching our floor, another guest warned us about a bad smell. When we opened our room, we were hit by an overpowering stench of sewage.
I called the front desk right away, but the response was indifferent. The staff member barely acknowledged the issue and seemed annoyed by my call. I stressed the need to resolve it quickly due to my daughter's early game, but they made it clear it wasn’t a priority. We were told maintenance would arrive within 30 minutes, so we left the room to wait. When we returned, the smell was still there. I called again, only to receive the same dismissive response.
Eventually, maintenance arrived, sprayed something into the vents, and left, but the odor lingered throughout the night. By morning, it had mostly dissipated, but the whole ordeal was handled very poorly by management.
I stay in Columbia twice a week, but after this experience, I will never return to this hotel.
Quinn
Stayed 1 night in Oct 2024
