8/10 Good
Verified traveller
2 Apr 2024
Liked: Cleanliness, staff & service
An Unfortunate Event
At first, I was excited to see the very modern architecture in the lobby.
However, an unfortunate incident took away most of my excitement soon after we arrived. We were given a room on the 2nd floor. We took the elevator up, turned right as we exited the elevator, and started in the direction indicated by a sign with room numbers. Suddenly, I found myself stepping into air. There were two stairs leading down to the corridor level, but I had missed them, and had fallen down them to the corridor level, landing hard on my left elbow and hip.
As a 75 year old woman, this was all a shock. My husband, who was walking close behind me, hadn’t see the stairs either,
until I fell.
After he got me to my feet, we made it to our room, 213. I washed off and bandaged my bleeding elbow and then walked back out to see what I had missed: no ‘watch your step’ signs, no colored striping on edge of stairs, nothing. No warning by desk staff to us older folks about the uniquely designed drop to corridor level from elevator level.
I did go down to the desk and filed an incident report, in case I had gotten an injury that didn’t show itself for a day or two, but beyond the elbow scrape and bruising on my hip and shoulder, I’m okay, fortunately.
![The steps I fell down.](https://a.travel-assets.com/ugc/hotel-reviews/7C246F227FB019CEDDF823CD849F1D7C1FB2A9E41712035957531.jpg?resize=360:*)
![View from elevator to the 2nd floor corridor, stairs in between. No warning signs.](https://a.travel-assets.com/ugc/hotel-reviews/0A3C4503A720250DD4E0566E1D7AE149972382EB1712035957225.jpg?resize=360:*)
Verified traveller
Stayed 3 nights in Mar 2024