2/10 Terrible
Maggie
Travelled with family, Travelled with pets
8 Dec 2024
Liked: Cleanliness, staff & service
Well I am sorry to put this in writing BUT believe it to be necessary. I travelled to Coonabarabran for my Uncle John's funeral (93yrs)- he had been in this community for approx 65 yrs! I specifically searched for PET FRIENDLY accommodation, as we have a very small female desexed 10 year old dog (schoodle) this accommodation clearly stated PET FRIENDLY so I went ahead and booked x 2 nights accommodation. The morning after we arrived, we had our door open getting some fresh air and the receptionist walked past - we said good morning, she patted our dog and then told us "You do know that we are NOT pet friendly anymore?" I said NO - obviously had I known that I would never have booked this property! She then went on to tell me she would have to charge me extra for our dog! I said you better tell your boss to check your website as it clearly states PET FRIENDLY! We were charged EXTRA regardless. We will NEVER stay here again!
Another note the room had been refurbished including the bathroom which was beautiful despite the weird plumbing under the vanity. However, the minute we arrived there was a distinct SMELL - we could not identify it but it was quite strong& offensive. Thank goodness for the Air Conditioning as this helped reduce the smell. On a brighter note when we arrived at reception the lady behind the counter was delightful!
Maggie
Stayed 2 nights in Dec 2024