2/10 Terrible
Allison
22 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Our stay at this hotel was beyond awful. The facilities are outdated, with ants infesting our room, and a nauseating smell of raw sewage permeating the entire compound. The walkways were slippery and uneven, a serious danger to young children and anyone unsteady on their feet.
The food was horrendous, with lukewarm meals and a limited selection. Worse, there were no labels on any of the food, posing a huge risk for anyone with allergies. When we raised this with the hotel staff, our concerns were completely dismissed. The drinks were overly sweet, making them undrinkable, and we ultimately had to pay to eat out every night due to the poor quality of the food.
There was a norovirus outbreak, with numerous guests, including us, suffering from vomiting and diarrhoea. Despite multiple ambulances arriving daily to take people to the hospital for dehydration, the hotel staff blatantly denied the issue.
The pools, advertised as freshwater, were filled with sea water, and the bathrooms flooded every time we used the shower. Food hygiene was a serious concern—catering staff seemed inadequately trained, and overall safety measures were lacking.
Due to the extreme nature of these problems, we decided to cut our holiday short by three days, paying extra to fly home early. This place is an absolute disaster—avoid at all costs!
Allison
Stayed 10 nights in Sep 2024