Were do i start. the first time i tried booking a roos because his laptop what running slow and said i should call back in 10 minuets, the hung up on me, if it wasn't for the fact my daughter was in hospital, and I needed a place close to the hospital i would not have bothered, I was able to book a room via Hotels.com, which stated there was breakfast included, when i asked what time it would be served i was told i did not have Breakfast included with the room. I had to stay the night we my daughter in the hospital and my partner stayed in the room, the bathroom was the other end of the hallway from the room, we was given no instructions for getting in or out so my partner was not aware of the door to the side for guest to enter and leave and was unable to get out, Itried calling but had no answer he finally came to the door and was very rude, and pointed to the door on the side an said we could not use the door we had used the night before to get in and go to the room, and to top in of when i did manage to get in to have a Luke warm shower the hallway had a smell of cannabis, worst experience ever is an understatement.