2/10 Terrible
Selene
Travelled with family, Business traveller
23 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an exceptionally unpleasant experience. We booked this budget hotel because we only needed a place to sleep-over for a college tour. It was an added bonus that this facility advertised a pool and jacuzzi. Unfortunately, this hotel had BEDBUGS - LOTS of them!!. I dropped my daughter off after check in to go get gas and water, only to have her text me immediately that there were bugs! I raced back and brought the front desk worker up with me to investigate, to find to my horror that not only were there tons of bedbugs, but they had already bitten my daughter. The front desk was very kind to cancel my reservation, but because I had booked through a third party, I also had to spend a considerable amount of time w/ Expedia to ensure this had been cancelled.
When we finally found another hotel, we were informed that this hotel is being subsidized as temporary housing for homeless individuals in the area. While I appreciate that subsidy for the unhoused, I feel it is incumbent upon those offering bookings to paying customers to be transparent about this practice. As well, I feel the agency offering this program is probably not following up on how things are being cleaned and managed.
Oh, BTW, the pool and the jacuzzi were not in service - probably for the best.
When all was cancelled, Expedia offered me a $25 credit on future bookings. That didn't even begin to cover the cost of rebooking, calming my daughter, and replacing the suitcase she refused to use ever again.
Selene
Stayed 1 night in Jul 2024
