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Cozumel Palace All Inclusive

4.0 star property
Beach property with 3 outdoor pools, near Cozumel Maritime Terminal

Photo gallery for Cozumel Palace All Inclusive

3 outdoor pools
View from property
View from room
Superior Ocean View Suite - Kids & Teens Free
Couples treatment room(s), body treatments, aromatherapy

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
The current price is NZ$764
includes taxes & fees
15 May - 16 May

Explore the area

Map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
  • Stingray Beach
    ‪12 min walk‬
  • Punta Langosta Pier
    ‪14 min walk‬
  • Cozumel Maritime Terminal
    ‪2 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪10 min drive‬

Room options

View all photos for Superior Ocean Front Suite - Kids & Teens Free

Superior Ocean Front Suite - Kids & Teens Free

Superior Ocean Front Suite - Kids & Teens Free

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • Sea view
  • 77 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Mini-fridge
Free minibar items
LCD TV
  • Ocean view
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Ocean View Suite - Kids & Teens Free

Superior Ocean View Suite - Kids & Teens Free

Superior Ocean View Suite - Kids & Teens Free

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Mini-fridge
Free minibar items
  • Sea view
  • 77 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Cozumel Palace All Inclusive. Within just a 15-minute stroll, you'll find Palacio Municipal and Stingray Beach. Highlights at this beach property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Awe-Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and mani/pedis. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Enjoy the kids' swimming pool along with access to scuba-diving and snorkelling. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free full breakfast is offered between 7 AM and 11:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4-property class Colonos Cuzamil property include Cozumel Maritime Terminal and Mr. Sancho's Beach Club.

What's nearby

  • Stingray Beach - 12 min walk - 1.0 km
  • Punta Langosta Pier - 14 min walk - 1.2 km
  • Cozumel Maritime Terminal - 2 min drive - 1.9 km
  • Cozumel Museum - 2 min drive - 2.2 km
  • San Miguel Church - 3 min drive - 2.1 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 10 min drive

Restaurants

  • ‪Muelle Transbordadores Cozumel - ‬7 min walk
  • ‪Restaurante Chac Kay grill - ‬8 min walk
  • ‪Rolandi's - ‬10 min walk
  • ‪Restaurant los Arcos - ‬1 min walk
  • ‪La Caletita del Tio Jose - ‬7 min walk

About this property

Cozumel Palace All Inclusive

Beach property with 3 outdoor pools, near Cozumel Maritime Terminal
Cozumel Palace All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Cozumel Palace All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a children's pool, a garden and a terrace. You'll have access to the outdoor pool at a partner property.

This 4-star Cozumel property is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • Full breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Cozumel Palace All Inclusive offers 169 accommodations with iPod docking stations and free minibar items. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. 21-inch LCD televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awe-Spa has 9 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7 AM to 11:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Renovations and closures

The property will be renovating from 25 September 2024 to 30 April 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Lift
  • Exterior
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Spa
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 61 per person (return)
  • Airport shuttle fee per child: USD 61 (return), (up to 17 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Frequently asked questions

What is the cancellation policy at Cozumel Palace All Inclusive?

Cozumel Palace All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cozumel Palace All Inclusive?

As of 25 Apr 2025, prices found for a 1-night stay for 2 adults at Cozumel Palace All Inclusive on 15 May 2025 start from NZ$764.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Cozumel Palace All Inclusive?

Yep, Cozumel Palace All Inclusive is a short 14-minute walk from Punta Morena. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at Cozumel Palace All Inclusive?

Yep, Awe-Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Cozumel Palace All Inclusive have a pool?

Cozumel Palace All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The property will be renovating one of the swimming pools from September 25 2024 until April 30 2026 (completion date subject to change).

What luxury perks are available at Cozumel Palace All Inclusive?

Cozumel Palace All Inclusive features 3 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Cozumel Palace All Inclusive a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Cozumel Palace All Inclusive.

Is Cozumel Palace All Inclusive family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as free extra beds in the guestrooms, it's no surprise that Cozumel Palace All Inclusive is a hit with families.

Are there hot tubs in the rooms at Cozumel Palace All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Cozumel Palace All Inclusive serve breakfast?

Yep, complimentary full breakfast is available daily from 7 AM to 11:30 AM.

Is there a free airport shuttle available at Cozumel Palace All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Cozumel Palace All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone? The property will be renovating its dining venue from September 25 2024 until April 30 2026 (completion date subject to change).

What time are check-in & check-out at Cozumel Palace All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Cozumel Palace All Inclusive?

No, pets are not allowed.

Cozumel Palace All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1003 reviews
Rating 8 - Good. 175 out of 1003 reviews
Rating 6 - Okay. 59 out of 1003 reviews
Rating 4 - Poor. 31 out of 1003 reviews
Rating 2 - Terrible. 21 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Food was good. Some staff continue to push for a 1.5 hr time share pitch even after we initially denied and continued to deny.
Stayed 4 nights in Jan 2025

4/10 Poor

Denis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Mediocre food
Stayed 3 nights in Jan 2025

10/10 Excellent

Jamie, Redding

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. They went out of their way to make sure we were taken care of. The food at the restaurants was delicious. It was very small but nice. The only thing it really needs is a dinner buffet.
Stayed 8 nights in Dec 2024

8/10 Good

Becky Ann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying at the Cozumel Palace in 8 months! We love it here. The hotel has been recently remodeled and is better than ever. Food, drinks, service, etc. You can't go wrong. The kids playroom is so helpful and the entertainment staff does a great job. It did seem like some of the servers were possibly training, at each restaurant there seemed to be at least one server who was not as good as the others. (forgot food, took too long, etc) Otherwise, it was Amazing! Special shout outs go to; the Playroom staff- Dianne, Leslie and Yara for keeping our kids fully entertained and having the best trip ever! Server Alan, who is always smiling and helpful! Entertainment staff- Fernando, who is happy and entertaining to all. Server at MoMo- Elizabeth (hoping that's right) who provided us the most wonderful dinner experience. Spa Staff- Luz, who provided the most relaxing massage Everyone with Room Service and Housekeeping The Tequila Shot Band, who were Incredible! And the gentleman in Concierge, who are always eager to help. We appreciate ALL of you! Things we didn't love; the new restaurant reservation system, added unnecessary stress and planning to a vacation. The front desk staff could have been more helpful. Hard to even see them smile, which was an odd vibe. Overall we LOVE this property and definitely recommend to anyone.
Stayed 7 nights in Jan 2025

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Cozumel palace ! From the minute we arrived , we were treated with 10/10 service . We can’t wait to be back!
Stayed 4 nights in Jan 2025

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining options and quality of food were great. We enjoyed the flexibility of the buffet. It should be stressed more at check in, or booking even, the need for restaurant reservations. It is more of a necessity than a recommendation. The resort app was easy to use and worked well for room service and mini bar refills. The bell staff were always friendly and helpful. The cleaning staff did a great job. For evening entertainment, the Tequila Shot Band was excellent!
Stayed 4 nights in Jan 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

JOSEPH VICTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ivan (the manager of the restaurants is a great host! All staff were kind! Great vacation!
Stayed 6 nights in Dec 2024

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Great all inclusive

Beautiful resort and amazing rooms. Great food. Service was hit or miss - we rarely got drinks and often had to request cutlery and coffee in the morning. Snorkling was amazing and overall it was great. we will be back!
Stayed 5 nights in Dec 2024

10/10 Excellent

Abdul-Hakim

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My wife loved it and already wants to go back.
Stayed 7 nights in Dec 2024

10/10 Excellent

Priti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff,cleanliness and service
Stayed 8 nights in Dec 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, food, and atmosphere!
Stayed 7 nights in Dec 2024

10/10 Excellent

Shawna, Golden Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Sujay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room but entertainment options were limited. Pool water was warm. Not many dining options and quality of food could be better.
Stayed 1 night in Dec 2024

8/10 Good

Donna, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Property had been upgraded since our last visit. Looked very nice. Restaurants looked better, but food just average.
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our all time favorite resort in Mexico.
Stayed 4 nights in Nov 2024

6/10 Okay

Christopher

Stayed 5 nights in Dec 2024

10/10 Excellent

Matisse

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was incredible. The staff were so amazing and the food was delicious. What a relaxing experience. We will be coming again.
Stayed 2 nights in Dec 2024

8/10 Good

Edward, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffets for breakfast and lunch were amazing - so much choice. The restaurants were acceptable. The snorkeling off the property was surprisingly good. I was not impressed by the time share, high pressure tactics as we checked in.
Stayed 10 nights in Dec 2024

8/10 Good

Floyd E, Talbott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy going resort that is newly renovated. Food and service is great quality as always with a palace resort.
Stayed 3 nights in Nov 2024

4/10 Poor

Jessica

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

De Bellis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience in every aspect. Access to the sea amazing, room with ocean view fantastic, fitness area brand new, and the restaurant level at the top, including a fantastic thanksgiving dinner! Best place I have been for 3 years in North America
Stayed 8 nights in Nov 2024

8/10 Good

kevin

Liked: Cleanliness
Stayed 6 nights in Nov 2024

10/10 Excellent

Steven, Grosse Pointe Farms

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. If you're looking for continuous loud music or a place for your kids to be entertained... this is not the place. This is best for mature adults that are respectful.
Stayed 4 nights in Dec 2024

10/10 Excellent

Nancy Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay!
Stayed 3 nights in Dec 2024