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Dreams Cozumel Cape Resort & Spa - All Inclusive

4.0 star property
On private beach with outdoor pool, near Mr. Sancho's Beach Club

Photo gallery for Dreams Cozumel Cape Resort & Spa - All Inclusive

View from room
Restaurant
Suite, 1 King Bed, Ocean View (Master) | Terrace/patio
Exterior
Private beach, white sand, snorkelling, 2 beach bars

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool
The current price is NZ$570
includes taxes & fees
30 Apr - 1 May

Explore the area

Map
Carretera Costera Sur Km 12.9, Zona Hotelera Sur, Cozumel, QROO, 77600
  • Paradise Beach
    ‪4 min walk‬
  • Mr. Sancho's Beach Club
    ‪20 min walk‬
  • Playa Mia Grand Beach and Water Park
    ‪2 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪24 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Preferred Club - Swim Out)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Preferred Club - Swim Out)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Junior Suite, 1 King Bed, Beachfront (Preferred Club - Swim Out)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite (Preferred Club)

Family Suite (Preferred Club)

Family Suite (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Ocean View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Junior Suite, 2 Double Beds, Oceanfront (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds (Preferred Club - Tropical View)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Pool View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Pool View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Pool View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite King

Preferred Club Junior Suite King

Preferred Club Junior Suite King

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View (Preferred Club)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 1 King Bed, Ocean View (Preferred Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master)

Suite, 1 King Bed, Ocean View (Master)

Highlights

Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

Minibar, in-room safe, individually decorated, individually furnished

Junior Suite, 2 Double Beds, Beachfront (Preferred Club - Swim Out)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Sofa bed
Separate bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Dreams Cozumel Cape Resort & Spa - All Inclusive. Within a 5-minute stroll you'll find Paradise Beach and Mr. Sancho's Beach Club within a 20-minute walk. Highlights at this beachfront property include 4 restaurants, 2 beach bars and a full-service spa. .A day of pampering can include hot stone massages and body wraps along with hydrotherapy and mani/pedis. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a conference centre and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Cozumel property include Playa Mia Grand Beach and Water Park and San Francisco Beach.

What's nearby

  • Paradise Beach - 4 min walk - 0.4 km
  • Mr. Sancho's Beach Club - 20 min walk - 1.7 km
  • Playa Mia Grand Beach and Water Park - 2 min drive - 1.8 km
  • Nachi Cocom Beach Club & Water Sport Center - 4 min drive - 3.3 km
  • San Francisco Beach - 6 min drive - 4.8 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬4 min drive
  • ‪Occidental Grand Beach - ‬6 min drive
  • ‪Manatees Swim Up Bar - ‬8 min walk

About this property

Dreams Cozumel Cape Resort & Spa - All Inclusive

On private beach with outdoor pool, near Mr. Sancho's Beach Club
Dreams Cozumel Cape Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Dreams Cozumel Cape Resort & Spa - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a fitness centre and a garden. Free self parking is available.

This 4-star Cozumel property is smoke free.

  • 154 guestrooms or units
  • 4 levels
  • 4 buildings
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Built in 2022
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
Dreams Cozumel Cape Resort & Spa - All Inclusive offers 154 air-conditioned accommodations with a safe and complimentary slippers. This individually decorated and furnished accommodation includes single sofa beds. 55-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower with a rainfall showerhead, and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Rollaway/extra beds (complimentary) are also available. Housekeeping is provided on a daily basis.
The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including hydrotherapy.

Languages

English, Spanish

Similar properties

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Secrets Aura Cozumel - Adults Only - All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Parking included
3.4 out of 5, 1,171 reviews
The price is NZ$597
includes taxes & fees
11 May - 12 May
Secrets Aura Cozumel - Adults Only - All Inclusive

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor pool
  • Snorkelling
  • Yoga classes

Family friendly

  • Free children's club
  • Free rollaway/extra bed
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre

Outdoors

  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Single sofa bed

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Cozumel Cape Resort Spa All Inclusive
Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel

Frequently asked questions

What is the cancellation policy at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Dreams Cozumel Cape Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Cozumel Cape Resort & Spa - All Inclusive?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Dreams Cozumel Cape Resort & Spa - All Inclusive on 30 Apr 2025 start from NZ$569.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, Dreams Cozumel Cape Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, Dreams Cozumel Cape Resort & Spa - All Inclusive is a short 4-minute walk from Paradise Beach. Fun beach activities include snorkelling.

Is there a spa on site at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Dreams Cozumel Cape Resort & Spa - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Dreams Cozumel Cape Resort & Spa - All Inclusive have a pool?

Dreams Cozumel Cape Resort & Spa - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Dreams Cozumel Cape Resort & Spa - All Inclusive features a private beach, 2 beach bars and a full-service spa.

What makes Dreams Cozumel Cape Resort & Spa - All Inclusive a romantic place to stay?

Couples spa treatments and a private beach, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Dreams Cozumel Cape Resort & Spa - All Inclusive.

Is Dreams Cozumel Cape Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a private beach, as well as free extra beds in the guestrooms, it's no surprise that Dreams Cozumel Cape Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Dreams Cozumel Cape Resort & Spa - All Inclusive?

No, Dreams Cozumel Cape Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at Dreams Cozumel Cape Resort & Spa - All Inclusive's 4 restaurants.

What time are check-in & check-out at Dreams Cozumel Cape Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Cozumel Cape Resort & Spa - All Inclusive?

No, only service animals are allowed.

Dreams Cozumel Cape Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 144 out of 318 reviews
Rating 8 - Good. 60 out of 318 reviews
Rating 6 - Okay. 56 out of 318 reviews
Rating 4 - Poor. 36 out of 318 reviews
Rating 2 - Terrible. 22 out of 318 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 4 nights in Jan 2025

8/10 Good

Anabela

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their customer service is amazing hands-down !! Miguel was one of our favorites with Juan by the pool side !! Coochie Coochie drinks for days hahah Raul made things right for us after knowing for 2 days we didn’t get our complementary bottles in our room. You the man & need to put him at front desk :) Angel was the best for breakfast time. Make sure you go see them at your stay and tip them all well!!! Well deserved for sure & because of them we will be back for service wise . The only thing I can say was disappointed about the resort is that the French restaurant was always closed three days in a row on the days that we call primetime “weekends” food around the restaurants could use more seasonings and real steak .Could use more shows / entertainment at night time as well .The weather was beautiful and scenery around the resort. Felt safe at all times and that’s excellent as they love to say 😉Thank you for our stay & till next time !!
Stayed 4 nights in Jan 2025

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Dreams twice and highly recommend it the food is superior to most all other all inclusive resorts and the views and beach area are amazing. Highly recommend the suite rooms with a water view. The Clearwater is fantastic for viewing fish along with a morning swim to get your exercise in before eating and drinking the day away with beautiful views of the crystal blue Caribbean water.
Stayed 6 nights in Dec 2024

6/10 Okay

John

Stayed 6 nights in Dec 2024

8/10 Good

Dianna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the beach, beautiful. I did not get room I had asked for 2 months prior.
Stayed 4 nights in Jan 2025

10/10 Excellent

MICHAEL

Stayed 6 nights in Dec 2024

10/10 Excellent

Virginia

Stayed 4 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing. Angel, Jesus, Marco, Yuriana and so many more made our stay most enjoyable. We will return for them, the wonderful food and awesome rooms. Well done Dreams staff! You will be missed. Especially Yuris smile😀
Stayed 4 nights in Dec 2024

4/10 Poor

Nicholas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Truly a once in a lifetime experience. If I had to stay here again I would rather jump off the highest building on the resort. The food at the airport was better than the offerings at the hotel. Requests for extra towels / water etc went unfilled. Things were closed off schedule constantly and 1/5 of the staff was friendly and helpful at beat.
Stayed 7 nights in Dec 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it-- The food was great. Terrific restaurant options without having to make reservations. Loved the real beach with little rocks!

4/10 Poor

Theresa

Stayed 6 nights in Dec 2024

8/10 Good

Cora Marie

Travelled with family
Liked: Cleanliness, staff & service
Maintenance issues were not resolved during our stay. No hot water in one of our rooms for the entire week.
Stayed 6 nights in Dec 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach front property with access to all three Hyatt properties.
Stayed 7 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
All of the Dreams properties were very close and were very easy to explore. The staff was very accommodating and we especially liked the beach side restaurants available within our package.
Stayed 4 nights in Aug 2024

10/10 Excellent

Darren James

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Neighbors where really loud could hear every little thing they did. Over all was a nice stay
Stayed 5 nights in Dec 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place, have visited a total of thirteen times. Don’t go to Mexico looking for us hotels. It’s a. Mexican hotel and a fine one.
Stayed 5 nights in Dec 2024

10/10 Excellent

Ruslan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful place, right on the seashore. Restaurants and cafes have a great choice of food. I would like to thank all the service staff, absolutely all of them, you are great. And do not believe the negative reviews that you can find about this place. My wife and I spent 12 days in this place, and we will definitely come back next year. Thank you Dreams for a great vacation.
Stayed 12 nights in Nov 2024

10/10 Excellent

russell ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told the kayaks and hobie cats were available on the property but when I got there I was told that there was and have been for a while a contract pending with the company that rents the kayaks and hobie cats so net results was could not use them I always make sure that these are available when I make a reservation on Cozumel along with diving it is what I do when visiting the island the on site dive company was great and friendly overall great relaxing experience I will definitely stay at Dreams next trip in march if time allows
Stayed 7 nights in Dec 2024

6/10 Okay

Sergio

Travelled with partner
Liked: Property conditions & facilities
Lo que no me gustó fue el servicio del personal de los restaurantes y de la recepción,, el menú de algunos restaurantes siempre estaba incompleto, el refrigerador del cuarto nunca nos lo rellenaron, no dejaban agua, tenía que pasar a algún bar por está, la persona de las maletas me ofreció una mesita para mi equipaje y nunca me la llevó, marque como 30 para reportar un desperfecto y nadie contestó, fui a a recepción a reportarlo y nunca fueron a reparar el problema
Stayed 6 nights in Dec 2024

10/10 Excellent

Kasey

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and will be back soon! I ended up extending my stay an additional week if that tells you how much I enjoyed it!
Stayed 2 nights in Oct 2024

10/10 Excellent

Elijah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. And a few even remembered us! Felt safe when the kids weren’t with us.
Stayed 7 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service

Meh!

Beautiful property, service left lots to be desired. The "all inclusive," also has lots of room for improvement. For restaurants, no reservations allowed, not all restaurants open every day (rotate), no use of technology to track wait times, and they seem to resort to pay for play (i.e buy bottles, get table sooner). On the bars, very slim selection of liquors and mixers....so not an extensive selection and not premium by any means. AC malfunction - not fixed.
Stayed 1 night in Dec 2024

8/10 Good

Christopher David

Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service

Nice property; awful service

Beautiful property, service sucks. Property mismanaged and lack of training & understaffing evident. Restaurant system is antiquated and inefficient. No reservations accepted and not all restaurants open every day, so there is a demand / supply imbalance. Be ready to wait 2 hrs every night for dinner. AC wasn't working and never fixed, even after asking every day. Never got my “complimentary” wine bottle, even though I asked 4x
Stayed 3 nights in Nov 2024

8/10 Good

jason joseph paul

Liked: Staff & service
Stayed 7 nights in Nov 2024