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El CozumeleƱo Beach Resort - All Inclusive

3.5 star property
Family-friendly fun on the beach, with 5 outdoor pools

Photo gallery for El CozumeleƱo Beach Resort - All Inclusive

Aerial view
Property video
Buffet
Exterior
Premium Sky Top Room

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ā€Ŗ17 min walkā€¬
  • Place, Isla Cozumel Biosphere Reserve
    ā€Ŗ9 min driveā€¬
  • Place, Chankanaab National Park
    ā€Ŗ18 min driveā€¬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ā€Ŗ10 min driveā€¬

Room options

View all photos for Garden View

Garden View

Garden View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hairdryer
  • 48 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View

Sky Ocean View

7.2 out of 10
Good
(9 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 48 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top Room

Premium Sky Top Room

Premium Sky Top Room

7.6 out of 10
Good
(17 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 48 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • Pool
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4.2 out of 5, Very good, 1,003 reviews
The price is NZ$388
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About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at El CozumeleƱo Beach Resort - All Inclusive. You'll be 6 km (3.8 mi) from San Miguel Church and 8.2 km (5.1 mi) from Stingray Beach. Highlights at this beachfront property include 2 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include hot stone massages and sports massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, La Veranda, is open for dinner. Swim Up Bar is the property's own bar. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site indoor swimming pool and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also free self parking, along with the convenience of car rentals on site. .Places within a 30-minute drive of this 3.5-property class Zona Hotelera Norte property include Chankanaab National Park and Corona Beach.

What's nearby

  • Playa San Juan - 17 min walk - 1.5 km
  • Cozumel Maritime Terminal - 8 min drive - 6.8 km
  • Isla Cozumel Biosphere Reserve - 9 min drive - 5.6 km
  • Chankanaab National Park - 18 min drive - 17.4 km
  • Paradise Beach - 23 min drive - 23.7 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • ā€ŖEl CozumeleƱo Beach Resort - ā€¬1 min walk
  • ā€ŖGuido's - ā€¬6 min drive
  • ā€ŖMelia Cozumel All Inclusive Golf & Beach Resort - ā€¬3 min walk
  • ā€ŖLa Monina Restaurante & Beach Club - ā€¬4 min drive
  • ā€ŖBajau - ā€¬5 min drive

About this property

El CozumeleƱo Beach Resort - All Inclusive

Family-friendly fun on the beach, with 5 outdoor pools
El CozumeleƱo Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At El CozumeleƱo Beach Resort - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel property is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 3 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 1972
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
El CozumeleƱo Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Front of property
Grand Park Royal Cozumel - All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.8 out of 5, Good, 1,002 reviews
The price is NZ$538
includes taxes & fees
22 Dec - 23 Dec
Grand Park Royal Cozumel - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required
  • Snack bar/deli

Restaurants on site

  • El Cocal Restaurant
  • La PĆ©rgola
  • La Veranda
  • Lobby bar
  • Swim Up Bar

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Boat
  • Books
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Indoor pool
  • Kayaking
  • Mini golf
  • Optional golf privileges
  • Outdoor tennis court
  • Personal motorised watercraft
  • Piano
  • Rowing/canoeing
  • Scuba diving
  • Snorkelling
  • Table tennis
  • TV in common areas
  • Water sports equipment

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (5,381 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1972
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 60

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El CozumeleƱo Beach Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)
  • Hosted evening meal: USD 0

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El CozumeleƱo Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El CozumeleƱo Beach Resort - All Inclusive Cozumel

Frequently asked questions

What is the cancellation policy at El CozumeleƱo Beach Resort - All Inclusive?

El CozumeleƱo Beach Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at El CozumeleƱo Beach Resort - All Inclusive?

Yep, El CozumeleƱo Beach Resort - All Inclusive has a free self car park.

Are there any beaches close to El CozumeleƱo Beach Resort - All Inclusive?

Yep, El CozumeleƱo Beach Resort - All Inclusive is a short 16-minute walk from Playa San Juan. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find water sports equipment and motor boats.

Is there a spa on site at El CozumeleƱo Beach Resort - All Inclusive?

Yep, there is an onsite spa at El CozumeleƱo Beach Resort - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does El CozumeleƱo Beach Resort - All Inclusive have a pool?

Yep, and guests recommend it! Take your pick from 5 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at El CozumeleƱo Beach Resort - All Inclusive?

El CozumeleƱo Beach Resort - All Inclusive features 5 outdoor pools, a full-service spa and a health club.

What makes El CozumeleƱo Beach Resort - All Inclusive a romantic place to stay?

Beachfront dining and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at El CozumeleƱo Beach Resort - All Inclusive.

Is El CozumeleƱo Beach Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and an arcade, it's no surprise that El CozumeleƱo Beach Resort - All Inclusive is a hit with families.

Is there a free airport shuttle available at El CozumeleƱo Beach Resort - All Inclusive?

No, El CozumeleƱo Beach Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at El CozumeleƱo Beach Resort - All Inclusive?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at El CozumeleƱo Beach Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at El CozumeleƱo Beach Resort - All Inclusive?

No, pets and service animals are not allowed.

El CozumeleƱo Beach Resort - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 389 out of 1253 reviews
Rating 8 - Good. 297 out of 1253 reviews
Rating 6 - Okay. 250 out of 1253 reviews
Rating 4 - Poor. 153 out of 1253 reviews
Rating 2 - Terrible. 164 out of 1253 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos Ortega

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay on the 4th floor and we had an amazing view. Staff very friendly. Server Manuel is the best!
Stayed 11 nights in Sep 2025

8/10 Good

Kenneth Carl

Liked: Cleanliness, staff & service
Great vacation, we will return in May as we have always
Stayed 28 nights in Aug 2025

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 4 nights in Jul 2025

8/10 Good

Tia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing. I truly enjoyed my weekend getaway
Stayed 2 nights in Jul 2025

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We absolutely loved our stay here. The beach was wonderful and so many fish you can see while snorkeling. The staff is wonderful and so very nice, they definitely make sure you are taken care of. The food is great, German and Roger will get you taken care of at the buffet. Fatima at the front desk is very nice, and if itā€™s too hot in your room, they will put a fan in your room for you. We loved it at El CozumeleƱo. Cant wait to be back in December.
Stayed 7 nights in Aug 2025

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing!! Towels are clean but old. I always spend a great time there!! I would be back in my next trip in the area!!
Stayed 3 nights in Sep 2025

2/10 Terrible

Leah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2025

6/10 Okay

Rebecca, Converse

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have been to several.ptoperties in Cozumel. This property needs an upgrade that goes with their nightly rate. The front desk ia not very welcoming. The room we ended up inhad a toilet that did not work. The rooms should be inspected before a guest goes in. It says there are breakfast, lunch and dinner buffet. Only breakfast is buffet. And it is very limited. No oatmeal to eat. Only for fruit. Angelica and her morning crew were very nice. And the dinner crew, eapecially Manuel were stupendous. The dinner made up for all the craziness. I dont know if we would stay there again. The beach area was unforgettable though.
Stayed 6 nights in Aug 2025

6/10 Okay

Oscar

Liked: Cleanliness
Stayed 2 nights in Aug 2025

8/10 Good

Guillermo Alejandro

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Falta de mantenimiento Falta reparaciĆ³n a construcciĆ³n deteriorado en gral BaƱos viejos Bufet pobre o no respetan el menĆŗ Playa con mucho sargazo
Stayed 4 nights in Aug 2025

10/10 Excellent

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was super accommodating and very courteous. The food wasnt as good as it was 10 years ago when we stayed there. However you could always get fresh tacos, quesadillas, nachos, omelettes, bacon and pizza. We love the beach access and snorkeling off of the pier. The hotel just needs some TLC and upgrades. We met a couple who stays there for 2 months out of the year and said the owner is in the process of makong upgrades. We wpupd stay there again becaise of the staff
Stayed 4 nights in Aug 2025

10/10 Excellent

TAMMY L, CEMENT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

TAMMY L, CEMENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their property was really nice and they were doing some repairs which is nice because theyā€™re working on the upkeep. Our room was good and cold. The only thing I would say is maybe a touch dark. But I like to read so I like a bedside lamp at each side of the bed, but that was no big deal. The beach was nice and clean w very little seaweed and they had guacamole every time I asked
Stayed 4 nights in Aug 2025

10/10 Excellent

Michael

Stayed 7 nights in Aug 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and family oriented. All staff members were kind and professional. The air conditioning is slightly sub-optimal in the rooms.
Stayed 3 nights in Aug 2025

2/10 Terrible

Shannon

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Iā€™ve been traveling to Mexico for a long time and have never had an incident occur before like at this property. Discrimination to the point of being unserved and waited hours for check in even though the resort was quite sleepy compared to others. My daughter and I sat at a restaurant for an entire hour and watched others that came in after us being served. After complaining to management they appeared to take our complaint seriously and put us in another reservation only restaurant. However, some time in between our complaint and dining in another restaurant someone was in our room even though the do not disturb sign was on the door. They left a washcloth on the night stand, no cleaning was done so unsure why except to think itā€™s because they knew we were in the restaurant being interrogated about our complaint. I say interrogated because multiple staff came by wanting to know the situation even though it had already been discussed. We were so uncomfortable after all of this (mind you the questions went on for over an hour) and after noticing someone had been in the room we felt targeted for speaking up that we decided to leave. The manager with a name similar to Julietta said we would be charged for two nights (only stayed one but this was nearing evening of second night) and then a penalty of one more night. However after leaving they have retracted and are refusing to refund. We had to find another hotel and get a taxi. It was all a very unnerving event.
Stayed 6 nights in Aug 2025

4/10 Poor

Diana Iampieri

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Most of the staff was extremely supportive and nice. The waiters at the restaurant/beach, Aldo, Emilio, Manuel, among others whose name I cannnot remember where the highlight of my stay. One of the managers, Gloria was very rude, telling me on a few occasions that I was not allowed to bring food to my room from the restaurant, when the other employees, including the ā€œcaptainā€ at the main restaurant physically handed us a to go plate to take back to our room after dinner. Gloria always had an attitude and was very rude when asking questions. Saying she was going to report the incident that we were taking food back to our room. There were a couple of issues with the property. There were a lot of ants in our room, to the point where they got on the bed. The water pressure on the bathroom was very poor, the AC did not work properly, there were cracks on every surface, the cleaning crew were not leaving towels in our room every time they came to clean. The beach was okay. There was a lot of dirt everywhere, which honestly is a failing on the guests. A lot of cigarette butts all over the beach and the smell of it was extremely unpleasant considering it was right next to the beach and on the sand. The food was also extremely mediocre. On my previous stays at all inclusive resorts I was always blown away by the food and their flavors, on this occasion it wasnā€™t anything special and I was not excited to eat until I went to the center where I actually had great food.
Special dinner at the veranda
The plate the captain at the veranda gave us to take back to our room
More food we took to go to our room
Stayed 7 nights in Aug 2025

10/10 Excellent

Renato

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful beach in the world!!!
Stayed 5 nights in Aug 2025

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
The pool was filthy with green water. Pool bar was closed for the seasonā€¦ The faucets were crusty in sink & shower; 50% of the time, we couldnā€™t get hot water. The birds in the dining room were nasty! The views were beautiful, the waitstaff was perfect!
Stayed 4 nights in Aug 2025

6/10 Okay

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Buffets need way more improvement
Stayed 3 nights in Aug 2025

10/10 Excellent

Austin Francisco, Kerrville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*MUST READ* This is one of many reviews that I'll be leaving for this place as I'll be writing them on different platforms as well. This resort far exceeded my expectations as I read the other reviews prior to arrival, particularly the negative ones. Let me tell you, the negative ones are just completely irrelevant. I'm an American from Tx, I know what it's like to feel entitled, and that is all those negative reviews were.. They were entitled people who expected to feel like they were in the most luxurious place ever. As luxurious as this place truly is, it is no place for you to EXPECT luxury. If you don't want to eat meals in a beautiful tropical hut with nature (birds) around you, then do not come here. If you expect completely modern architecture with the newest model rooms and appliances, then do not come here. But if you expect the true island experience with beautiful older architecture, beautiful turquoise waters, along with the most beautiful people you can meet, then please consider this resort. The staff are some of the hardest workers I have ever met, not only do they work hard, but they do it with a smile on their face.. That is a luxury that I'm not used to back in TX. It truly is beautiful and almost makes me shed a tear thinking about them as we really do take so many things for granted in the US. They all speak excellent English but please have the respect to communicate with them in their language, even if you're not fluent. Thank you.
Stayed 7 nights in Aug 2025

2/10 Terrible

Morgan Leslie, Beach city

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was the worst . Don't do it . Spend the extra money to book Melia two hotels down. The food was nasty. They only had buffets every once in a while . Birds were eating off the plates if you left to get up . They would eat off the spoons or tongs that were left by buffet when they had it . The pool was nasty green and pool bar was closed . They said it was closed because it's slow season. This is main reason I booked it . Tried to save money and it not me in the tail . I've been last three summers and usually stay at Melia resort. Beds were hard. Toilet tan all night. Had to jiggle handle . I was embarrassed I rented this and had to explain to my family members that this isn't normal.I don't leave reviews but I could wait to get back home and leave this one . Believe the negative reviews you read about this place .
Stayed 4 nights in Aug 2025

10/10 Excellent

Joseph L

Liked: Amenities
They are very friendly and go out of there to make you feel comfortable and
Stayed 6 nights in Jul 2025

10/10 Excellent

Carmela

Travelled with group
Service was amazing! Staff were friendly and helpful! The buffet food could have been better and a better variety of beer. Other than that, our trip was amazing!
Stayed 3 nights in Jul 2025