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Fiesta Americana Cozumel All Inclusive

4.0 star property
Beach property with 2 outdoor pools, near Chankanaab National Park

Photo gallery for Fiesta Americana Cozumel All Inclusive

2 outdoor pools, open 8:00 AM to 8:00 PM, free pool cabanas
Snorkelling
Sundeck
Sundeck
Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar
  • Room service
  • Pool
The current price is NZ$549
includes taxes & fees
18 May - 19 May

Explore the area

Map
Carretera A Chankanaab Km 7 5, Cozumel, QROO, 77600
  • Chankanaab National Park
    ‪18 min walk‬
  • Chankanaab Beach Adventure Park
    ‪19 min walk‬
  • Paradise Beach
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 3 Bedrooms, Non Smoking (Imperial)

Shower, rainfall showerhead, eco-friendly toiletries, hair dryer

Suite, 3 Bedrooms, Non Smoking (Imperial)

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • Ocean view
  • 176 sq m
  • Sleeps 10
  • 2 King Beds, 2 Double Beds and 1 Single Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking (Master)

Suite, 1 King Bed, Non Smoking (Master) | Living room

Suite, 1 King Bed, Non Smoking (Master)

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • Ocean view
  • 79 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Free minibar, in-room safe, blackout curtains, iron/ironing board

Family Suite, 2 Bedrooms

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • Ocean view
  • 119 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Ceiling fan
  • Ocean view
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite with Plunge Pool, 1 King

Free minibar, in-room safe, blackout curtains, iron/ironing board

Master Suite with Plunge Pool, 1 King

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Sofa bed
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Governor)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite (Governor)

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
  • Ocean view
  • 37 sq m
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Ceiling fan
  • Ocean view
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Private Pool

View from room

Family Suite, 3 Bedrooms, Private Pool

Highlights

Furnished balcony
Separate dining area
Private pool
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
  • 119 sq m
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

View all photos for Honeymoon Suite

Honeymoon Suite | Air conditioning

Honeymoon Suite

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LCD TV
Sofa bed
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Fiesta Americana Cozumel All Inclusive. You'll be 1.5 km (0.9 mi) from Chankanaab National Park and 6.4 km (3.9 mi) from Paradise Beach. Highlights at this beach property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The fine-dining restaurant, Rosato, serves Italian cuisine and is open for dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Enjoy the free kids' club, gym, kids' swimming pool and free pool cabanas. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a 24-hour business centre. Free buffet breakfast is available daily between 6:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4-property class Cozumel property include Playa Mia Grand Beach and Water Park and San Francisco Beach.

What's nearby

  • Chankanaab National Park - 18 min walk - 1.5 km
  • Chankanaab Beach Adventure Park - 19 min walk - 1.6 km
  • Paradise Beach - 8 min drive - 6.4 km
  • Playa Mia Grand Beach and Water Park - 8 min drive - 7.6 km
  • San Francisco Beach - 12 min drive - 10.6 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 22 min drive

Restaurants

  • ‪Puerta Maya - ‬7 min drive
  • ‪Margaritaville - ‬7 min drive
  • ‪Three Amigos Cozumel - ‬6 min drive
  • ‪Pancho's Backyard - ‬7 min drive
  • ‪Bar Mandy - ‬7 min drive

About this property

Fiesta Americana Cozumel All Inclusive

Beach property with 2 outdoor pools, near Chankanaab National Park
Fiesta Americana Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Fiesta Americana Cozumel All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a fitness centre, and a children's pool. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this property measures 1560 square feet (145 square metres) and includes a conference centre. A terrace, a complimentary children's club, and an arcade/games room are also featured at the family-friendly Fiesta Americana Cozumel All Inclusive. You'll have access to the outdoor pool at a partner property. Free self parking is available.

This 4-star Cozumel property is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 7 levels
  • 7 dining venues
  • 2 bars or lounges
  • 1560 sq ft of conference space
  • 145 sq. m of conference space
  • Built in 1989
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Fiesta Americana Cozumel All Inclusive offers 102 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. 42-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Cots/infant beds (complimentary) and Rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.
The on-site spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to noon
  • 2 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cevicheria
  • El Mexicano
  • Peninsula
  • Rosato
  • Vina del Mar

Things to do

  • 2 outdoor pools
  • Air hockey
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Outdoor pool (guest access)
  • Playground
  • Snorkelling
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,560 square foot of space)
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 77 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.86 per accommodation, per night
  • Sanitation services: USD 04.09 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 77 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards and cash. On-site parties or group events are strictly prohibited. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cozumel Fiesta Americana
Fiesta Americana Cozumel All Inclusive All-inclusive property
Fiesta Americana All Inclusive Cozumel
Fiesta Americana Cozumel
Fiesta Americana Cozumel All Inclusive
Fiesta Cozumel
Fiesta Americana Cozumel All Inclusive Hotel Cozumel
Fiesta Americana Cozumel Dive Resort
Fiesta Americana Cozumel All Inclusive Hotel
Fiesta Americana Cozumel All Inclusive
Hotel Fiesta Americana Cozumel - All Inclusive Cozumel
Cozumel Fiesta Americana Cozumel - All Inclusive Hotel
Hotel Fiesta Americana Cozumel - All Inclusive
Fiesta Americana Cozumel - All Inclusive Cozumel
Fiesta Americana All Inclusive Hotel
Fiesta Americana All Inclusive
Fiesta Americana All Inclusive
Fiesta Americana Cozumel All Inclusive Cozumel
Fiesta Americana Cozumel All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Fiesta Americana Cozumel All Inclusive?

Fiesta Americana Cozumel All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fiesta Americana Cozumel All Inclusive?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Fiesta Americana Cozumel All Inclusive on 18 May 2025 start from NZ$536.04, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fiesta Americana Cozumel All Inclusive?

Yep, Fiesta Americana Cozumel All Inclusive has a free self car park.

Are there any beaches close to Fiesta Americana Cozumel All Inclusive?

Yep, Fiesta Americana Cozumel All Inclusive is a short 19-minute walk from Chankanaab Beach Adventure Park. Fun beach activities include snorkelling and scuba diving.

Is there a spa on site at Fiesta Americana Cozumel All Inclusive?

Yep, there is an onsite spa at Fiesta Americana Cozumel All Inclusive. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Fiesta Americana Cozumel All Inclusive have a pool?

Fiesta Americana Cozumel All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at Fiesta Americana Cozumel All Inclusive?

Fiesta Americana Cozumel All Inclusive features 2 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with 24-hour room service and free minibar items.

What makes Fiesta Americana Cozumel All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Fiesta Americana Cozumel All Inclusive.

Is Fiesta Americana Cozumel All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Fiesta Americana Cozumel All Inclusive is a hit with families.

Does Fiesta Americana Cozumel All Inclusive serve breakfast?

Sure does, free buffet breakfast is offered daily from 6:00 AM to noon.

Is there a free airport shuttle available at Fiesta Americana Cozumel All Inclusive?

No, Fiesta Americana Cozumel All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Fiesta Americana Cozumel All Inclusive?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fiesta Americana Cozumel All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fiesta Americana Cozumel All Inclusive?

Dogs are welcome at Fiesta Americana Cozumel All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 20 kg per pet.

Fiesta Americana Cozumel All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 501 out of 1004 reviews
Rating 8 - Good. 271 out of 1004 reviews
Rating 6 - Okay. 129 out of 1004 reviews
Rating 4 - Poor. 61 out of 1004 reviews
Rating 2 - Terrible. 42 out of 1004 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karsen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful resort with enthusiastic and engaged staff, especially managers constantly walking around making sure stuff was cleaned and the area around provieded wondeful amenities like the snorkeling and variety of dining options on the ocean side especially the seafood dining that you could sit down at or they would bring you to wherever you were sitting, and on top of it, it was delicious, if they said they caught the food that morning i wouldnt be surprised, and every night the staff would take down and replace most of the cabanas every morning, A/C worked wonderfully in the rooms so much good stuff to say about the resort
Stayed 4 nights in Jan 2025

6/10 Okay

Sharon Elaine, Cambridge

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Julie Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is lovely and snorkeling right in front is amazing. Not a ton of dining options as not all restaurants are open every night but you don’t lack for food. Staff was very attentive and gracious but they did ask us to listen to their membership pitch in exchange for a free excursion- not sure that was worth it. Spa massage was great! Overall wonderful trip for a girls vacation!
Stayed 6 nights in Jan 2025

6/10 Okay

Clinton Dale

Travelled with family
Liked: Staff & service
The resort was nice, the bar staff and waiters were excellent. But when we had a problem using the resort credit( through expedia) the resort was very unhelpful and argued with us. They don't like you if you book through expedia. But overall all the resort was good, clean. The pool was nice and new! Big bonus! Food was average.
Stayed 5 nights in Dec 2024

8/10 Good

Aimee

Liked: Cleanliness, staff & service
This property is in the midst of a renovation. We stayed on the unrenovated side so there were a lot of repairs needed. Tile was missing from our private pool. The showerheads were dangling from the ceiling. The room was very moldy smelling. All caulking was moldy. The entry to our unit was near the staff entry which was loud and smelled like sewer. We ordered room service which never arrived. When we tried to order room service they said that numerous items were unavailable. Staff was very friendly and things were clean. The buffet was decent but could use improvement. We could not snorkel most of our stay so an alternate location that we could have been taken to would have been nice. The cevicheria was great. No Muscato wine was available so that was disappointing.
Stayed 5 nights in Jan 2025

8/10 Good

Robin

Liked: Staff & service, property conditions & facilities
I wanted to love this property, but it wasn’t perfect or even great. I can’t see her never got back to me after they messaged if I needed anything. When I login for room service it showed prices meaning it was going to charge me. The buffet was OK. The specialty restaurants were a little bit better but still OK. Which is a good thing for an all inclusive. It could’ve been worse. There were towels and drinks that should’ve been picked up. I only got asked if I wanted to drink once when I was at the beach. Seemed very understaffed. Servers were very friendly and on par. They don’t rent snorkeling gear, which is shocking and surprising all at the same time. Bring your own. I guess overall I’d say I was super bummed about the food and the timing. I wanted to have lunch at noon, but it was closed and the other place. There was no seating. It was a great family place, lovely staff, safe clean overall. I appreciated the room Upgrade via Expedia, I had to ask for it and it was granted. Not sure what the concierge service is for if they don’t answer and don’t ask what you’re interested in i.e. shows etc. but they were nice on the first introduction. Bartenders by the pool very nice. But the pool was dirty and there was no bartender down at the pool. They would come down if you sat there, but would not hang out. One of my favorite parts about a pool bar at most all inclusive is the bartenders in their personalities. Very lacking.
Stayed 2 nights in Jan 2025

8/10 Good

Marja R

Stayed 5 nights in Dec 2024

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and safe.
Stayed 4 nights in Dec 2024

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids should kit be allowed at swim up bar. It is a bar for god sake and as an adult I had no room at the swim up bar. Kinda crazy. The pool is large let them use the rest. That being said bar tender should be at the pool side you had to beg for him to serve you from the upper level. Other than that place was great
Stayed 1 night in Dec 2024

6/10 Okay

Melanie

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The Good: You can snorkel from the property, but bring your own. They do not have gear to borrow or rent. The rooms are nice sized. Miguel at the pool gave us great service! The Cons: The rooms were a little damp and musty. There aren't many activities going on during the day. The biggest problem was they did not explain the VIP resort credit from Expedia when we checked in. We thought we could use it all at once in the spa, but when we tried to use it the day before we left, we were told that you can only use so much per day, so we lost most of resort credit that we would have used differently had we known. Plus, we spent money out of pocket that we shouldn't have had to. That should be clear either on Expedia's site or when you check in. It's almost like they don't tell you on purpose so you lose it. Marisol who was a manager in Guest Services was kind of rude and condescending when we questioned them about the credit. She seemed like because we booked through Expedia that we weren't important to them and told us it was our fault that we lost the credit. She insisted that her people explained the credit to us at check in, but they did not. In fact, at check in we had to ask about the credit and they just handed us some papers and said oh yes, here it is. We had another family in our party who also did NOT get it explained to them. We've had resort credit before and have NEVER had trouble using it. This was the first time.
Stayed 5 nights in Dec 2024

4/10 Poor

Jason

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice entertainment, good staff, nic snorkeling from beach, good ceviche,, relaxed
Stayed 5 nights in Nov 2024

8/10 Good

HALEY

Liked: Cleanliness, staff & service, amenities
I like the small property and the ability to snorkel in amazing waters right out front. I love the service around the chairs and cabanas in front of the ocean. Alberto was very attentive and amazing! I was offered a snorkle tour right down the road for the fact that the pool was under construction and I thought this was a nice offer. The room was very clean and standard. The lampshade between double beds needs to be removed because it's got mold on it. Room service was good food and quick. The seafood restaurant by the water is great! Loved the ceviche and fish tacos! I will be back!
Stayed 6 nights in Dec 2024

6/10 Okay

Amy

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very friendly. Smooth check in process, Food was excellent and we felt safe at this resort. The pool was under construction and it was loud during the day. Wish we knew about the pool construction beforehand. We booked here to enjoy the swim up bar and not only was the pool unavailable the noise was all day long!
Stayed 5 nights in Nov 2024

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Veronica, Tijuana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, good service. Lacks more dining hours for an all inclusive hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
15 minute drive to down town,the only down side during my stay main swimming pool not available due to remodel and also the elevator closed to my unit was undergoing an upgrade,the noise was moderate. Staff was very friendly.overall we had a good experience.
Stayed 1 night in Nov 2024

6/10 Okay

Timothy

Stayed 1 night in Oct 2024

8/10 Good

Calvin Leo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Lamp shade needed to be replaced. It was stained and looked dirty. The toilet area was very small and the door hits the toilet.
Stayed 5 nights in Nov 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

yoshifusa

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Ronald

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
We have been coming here for over two decades, so obviously love it. It is located out of town, and is relatively small, so is nice and quiet. There are evening shows, but they were over before we went to bed, so didn’t disturb us. The staff were without exception excellent. We are not “foodies” but enjoyed all the options (although as Americans, we have learned to pack extra chocolates when traveling out of the country!). Non-alcoholic beer was finally available! The best part is the snorkeling that is available right in front of the resort. Our diving company, Dive With Cristina, picked us up at the pier right by the breakfast buffet. Potential negatives: it is out of town so you need a car or ride to go anywhere else. Currently (November 2024) the pools are closed for major renovations. A snorkeling tour was provided as compensation. We initially had no hot water in the shower but this was fixed. One elevator was out of service but we used the stairs anyway. The hotel is a little “tired” and could use some paint. I had to think hard to come up with these “problems”. Over the decades, we have stayed at five other resorts on Cozumel or the Riviera Maya. This remains our favorite by far. I would go back today if I could.
Stayed 8 nights in Nov 2024

6/10 Okay

James H

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Food was great. Staff were friendly. However, the main pool was closed for our entire stay. We were not notified of the amenities being closed and were not given an option of changing our booking to a later date when the pool would be opened. We were not offered a discounted future stay because of the closure.
Stayed 3 nights in Nov 2024

10/10 Excellent

Regina, San mateo

Stayed 9 nights in Sep 2024

4/10 Poor

Richard A

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is run down . Staff is good. The owners need a huge re modeling if they want people to come back. The food at the Mexican restaurant was awful.
Stayed 5 nights in Oct 2024