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Hotelcoz All Inclusive

3.5 star property
Family fun on the beach, with 4 outdoor pools, near Playa San Juan

Photo gallery for Hotelcoz All Inclusive

Indoor pool, 4 outdoor pools
Exterior detail
Deluxe Panoramic , Ocean View
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Hot tub
  • Bar
  • Spa
  • All-inclusive

Explore the area

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
  • Playa San Juan
    ‪16 min walk‬
  • Maya Heritage Monument
    ‪6 min drive‬
  • Los Cinco Soles
    ‪6 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪11 min drive‬

Room options

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top

Premium Sky Top

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View

Sky Ocean View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View

Garden View

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Hotelcoz All Inclusive. You'll be 1.3 km (0.8 mi) from Playa San Juan and 4.6 km (2.9 mi) from Maya Heritage Monument. Highlights at this beachfront resort include 2 restaurants, 4 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and beachside massages along with facials, body treatments and mani/pedis. The buffet restaurant, El Cocal, serves international cuisine and is open for breakfast, lunch and dinner. Lobby Bar is the resort's own bar. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site indoor swimming pool and free kids' club. 5381 square feet (500 square metres) of event facilities include 4 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a gym and a free manager's reception. There's also free self parking, along with the convenience of airport drop-off service. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera Norte resort include Punta Langosta Pier and Stingray Beach.
View more Resorts in CozumelOpens in a new window

What's nearby

  • Playa San Juan - 16 min walk
  • Cozumel Maritime Terminal - 6 min drive
  • Punta Langosta Pier - 7 min drive
  • San Miguel Church - 8 min drive
  • Dolphinaris - 8 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬12 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Hotelcoz All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playa San Juan
Hotelcoz All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hotelcoz All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel resort is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 1979
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and facials. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Cocal
  • La Veranda
  • Lobby Bar
  • Snack Bar
  • Swim up Bar

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkelling
  • Spa tub
  • Table tennis
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 5,381 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. Long-term renters welcome.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

What is the cancellation policy at Hotelcoz All Inclusive?

Hotelcoz All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotelcoz All Inclusive?

Yep, Hotelcoz All Inclusive has a free self car park.

Are there any beaches close to Hotelcoz All Inclusive?

Yep, Hotelcoz All Inclusive is a short 16-minute walk from Playa San Juan. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Hotelcoz All Inclusive?

Yep, there is an onsite spa at Hotelcoz All Inclusive. You'll enjoy heaps of services like facials and body treatments, as well as beachside massages.

Does Hotelcoz All Inclusive have a pool?

Take your pick from 4 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 6:00 AM to 11:00 PM.

What luxury perks are available at Hotelcoz All Inclusive?

Hotelcoz All Inclusive features 4 outdoor pools, a full-service spa and an indoor pool.

What makes Hotelcoz All Inclusive a romantic place to stay?

1 hot tub and beachfront dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotelcoz All Inclusive.

Is Hotelcoz All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hotelcoz All Inclusive is a hit with families.

Is there a free airport shuttle available at Hotelcoz All Inclusive?

No, but there's a shuttle from the hotel to the airport that runs from 8:00 AM - 4:00 PM on request for a fee.

Is there a bar or restaurant at Hotelcoz All Inclusive?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotelcoz All Inclusive?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotelcoz All Inclusive?

No, pets are not allowed.

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 78 out of 263 reviews
Rating 8 - Good. 84 out of 263 reviews
Rating 6 - Okay. 45 out of 263 reviews
Rating 4 - Poor. 27 out of 263 reviews
Rating 2 - Terrible. 29 out of 263 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

yoshifusa

Disliked: Amenities, property conditions & facilities
Entire room is smell of mold. Coz they using old old mattress! I canceled them and make another reservation!!
Stayed 1 night in Nov 2024

10/10 Excellent

Evelyn Genevieve, Zieglerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time dtaying there. Staff was very friendly. Will stay again.
Stayed 6 nights in Oct 2024

8/10 Good

Keisha

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Anderson Eliseo Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Rosa

Stayed 6 nights in Sep 2024

4/10 Poor

Charles, Deer Park

Travelled with partner
Liked: Cleanliness
We were assigned a room with a king bed when we asked for 2 beds, also there was no coffee maker or fridge in our room. When I asked about getting a coffee maker I was told I could upgrade my room for 60.00 a night lol. The manager said he could rent me a fridge for 10.00 a night, but when I asked if I could rent a coffee machine instead he got rude and said no. Our room was a deluxe ocean view, and the shower door would not close, the bathroom faucet was loose and hanging, the a/c would not cool below 77f,and the slider to the patio took both of us to open and close. Fatima at the front desk was absolutely a gem in a very negative stay however.
Stayed 2 nights in Sep 2024

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service
We had a wonderful stay. It's not a 5 star resort and we knew that when we booked it. The food was ok and there were a few issues with the water flow in the sink and shower in our room, but we made it work. The mini golf was pretty much unusable as it was flooded. But the A/C worked good in our room and the friendliness of the staff made up for any small issues we encountered. The beach and snorkeling was amazing. It was a nice quiet stay without a party crowd and always plenty of beach chairs. We would definitely stay here again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Kevin, austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ocean and fish
Stayed 3 nights in Aug 2024

8/10 Good

TIFFANY DAWN

Stayed 5 nights in Aug 2024

4/10 Poor

Jackeline

Liked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Timothy George

Travelled with partner
Liked: Staff & service
The food wasn't very good. The pool was dirty.
Stayed 6 nights in Aug 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely by far the best hotel that we’ve ever been to in Cancun. We have been coming for years and probably been to almost every single hotel, all inclusive, and not all inclusive. The food is absolutely amazing, the property is stunning. The pool, the beach, just breathtaking. Now, let’s talk about the staff, you hear online about how wonderful they are, but I can’t tell you how right they are. When I tell you this staff is amazing. The staff gets 20 stars out of 10. The management is the most wonderful person. We’ve been coming to the hotels even that we have a beautiful condo here. We will continue to come to this hotel before everybody else from now on. We can’t wait to come back and we’re still here.
Stayed 1 night in Aug 2024

4/10 Poor

Timothy

Travelled with partner
Liked: Cleanliness, staff & service
Hot tub was cold and pool was dirty. No bathtub, microwave of fridge in room.
Stayed 1 night in Aug 2024

8/10 Good

Debra Marlene

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They need to do some updates
Stayed 7 nights in Jul 2024

10/10 Excellent

Melissa Aguilera

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved the beach area. It is the best one and you can see fishes in the water.
Stayed 6 nights in Jul 2024

8/10 Good

laurelee Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities
loved that the pools stayed open late. great beach area and great snorkeling. quiet family place.
Stayed 9 nights in Jul 2024

4/10 Poor

Alejandro

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
El costo no lo vale
No fue una buena experiencia para el costo por noche, desde la llegada no tenían la reservación, check in muy lento, servicio muy mal por parte del personal, (un mesero al solicitar una bebida me dice eso lo tiene que ver con su mesero no conmigo), encontramos una mosca en nuestro platillo, servicio en alberca muy escaso, no tenían un licor básico durante todo un día en el bar de lobby y tenía que ir a otro bar para poder obtenerlo whisky
Stayed 3 nights in Jul 2024

10/10 Excellent

Kerri L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this is an older hotel, the staff were amazing! We had a fantastic stay. We loved that it was quiet and the pool area was never overfull. The beach, while small, is great for snorkeling. We were able to snorkel right there in front of the hotel. The buffet is just okay, but there are great options on the menu. The beef tacos were delicious! We plan to return next year.
Stayed 7 nights in Jul 2024

8/10 Good

Cheryl Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Filmon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the catamaran and jeep tour with Kevin that we paid extra for. I would recommend going to the tour desk and setting up excursions. Bring extra cash for the services. Great place if you want a quiet island experience. I would fly in directly to Cozumel instead of Cancun next time I go.
Stayed 6 nights in Jul 2024

8/10 Good

Arthor

Liked: Cleanliness, staff & service
Property was decent. Did not like the accessibility for birds to interfere with meals (one dropped turds on the table while eating dinner). Also, the outdoor dining was mosquito heavy and uncomfortable. The staff was great and the facilities were clean and comfortable.
Stayed 4 nights in Jun 2024

10/10 Excellent

Cesar, Morrilton

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need for a fun vacation is on site. Now this is the 2nd time at this resort and the only thing i miss from 2years ago is that there are no more nightly shows and early morning yoga. I wish they would bring them back. Also they had a Lady making fresh tortillas everyday at the buffet at lunch time and this time she was not there. I asked mangnt about it because she was a main reason for us returning to El Cozumeleño. They have the tortilla Machine in storage., bring it out and make us fresh tortillas. That was a highlight. Covered pool to get away from the sun is also great.
Stayed 5 nights in Jun 2024

10/10 Excellent

Lidiya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel served the purpose we intended to have. The room was spacious. The staff were friendly with great hospitality and guest service. Leonardo at the restaurant was an exceptional server~Thank you. I enjoy the ala carte menu over the buffet. Having the Pepe scuba at their premises was the highlight of my stay there b/c I was able to do beach dive without traveling anywhere else. Oh and the beach was also my favorite and perfect for snorkeling b/c of the so many different species of fishes that hangs around the beach and seems not bothered by the people at all. It was a perfect stay and I strongly recommend it and I would definitely stay again..
Stayed 4 nights in Jun 2024

4/10 Poor

Khai, mckinney

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel staff is nice and courteous, however the hotel is definitely need an upgrade (at least an upkeep). Food choice is another area where major improvement is a must.
Stayed 3 nights in Jun 2024