See all properties
Save

Iberostar Waves Cozumel - All Inclusive

4.5 star property
Ocean-view property with a swim-up bar, near Playa Mia Grand Beach and Water Park
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Waves Cozumel - All Inclusive

Kayaking
Exterior
Aerial view
Free minibar, in-room safe, desk, laptop workspace
On the beach, scuba diving, windsurfing, kayaking

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Km 17 782 Carretera Costera Sur, El Cedral, Cozumel, QROO, 77600
  • San Francisco Beach
    7 min walk
  • Arrecifes de Cozumel National Park
    7 min walk
  • Nachi Cocom Beach Club & Water Sport Center
    3 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    27 min drive

Room options

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite

Free minibar, in-room safe, desk, laptop workspace

Suite

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 50 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Flat-screen TV

Premium Room (Near Pool)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 58 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Balcony view

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Balcony view

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Balcony view

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Pool)

Flat-screen TV

Premium Room (Near Pool)

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite

Free minibar, in-room safe, desk, laptop workspace

Suite

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Separate bedroom
Ceiling fan
Blackout curtains
Private bathroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Balcony view

Premium Room

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 1
  • 1 King Bed

Similar properties

Pool
Cozumel Palace All Inclusive
Pool
Breakfast included
All-inclusive
Spa
4.6 out of 5, Wonderful, (1001)
The price is NZ$848
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Cozumel Palace All Inclusive

About the area

Cozumel

A luxury stay in Cozumel awaits you at Iberostar Waves Cozumel - All Inclusive. Within just a 10-minute stroll, you'll find San Francisco Beach and Arrecifes de Cozumel National Park. Highlights at this beachfront property include 5 restaurants, 5 bars/lounges and a full-service spa. .A relaxing day at SPA Sensations can include massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. Spend the day at the beach and enjoy the 2 outdoor tennis courts, outdoor swimming pool and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4.5-property class Cozumel property include Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park.

What's nearby

  • San Francisco Beach - 7 min walk - 0.6 km
  • Mr. Sancho's Beach Club - 3 min drive - 3.0 km
  • Playa Mia Grand Beach and Water Park - 3 min drive - 3.0 km
  • Paradise Beach - 3 min drive - 2.6 km
  • Palancar Beach - 4 min drive - 2.2 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 27 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬15 min drive
  • ‪Topaz Restaurant - ‬18 min walk
  • ‪Occidental Grand Beach - ‬14 min walk
  • ‪Manatees Swim Up Bar - ‬6 min drive

About this property

Iberostar Waves Cozumel - All Inclusive

Ocean-view property with a swim-up bar, near Playa Mia Grand Beach and Water Park
Some rates at Iberostar Waves Cozumel - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Iberostar Waves Cozumel - All Inclusive offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces.

A children's pool, a hot tub, and a fitness centre are also featured at the luxury Iberostar Waves Cozumel - All Inclusive. Self parking and valet parking are free.

This 4.5-star Cozumel property is smoke free.

  • 293 guestrooms or units
  • 2 levels
  • 5 dining venues
  • 5 bars or lounges
  • Built in 1999
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • 1 conference room
  • Swim-up bar
Iberostar Waves Cozumel - All Inclusive offers 293 air-conditioned accommodations with free minibar items and a safe. Rooms open to balconies. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

SPA Sensations has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Built in 1999
  • Eco-friendly cleaning products used
  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. Cashless payment methods are available for all transactions.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Cozumel Iberostar
All Inclusive Iberostar Cozumel
Cozumel Iberostar
Cozumel Iberostar All Inclusive
Iberostar All Inclusive Cozumel
Iberostar Cozumel
Iberostar Cozumel All Inclusive
Iberostar Cozumel Hotel Cozumel
Iberostar Cozumel Mexico
Iberostar Cozumel All Inclusive All-inclusive property
Iberostar Cozumel All Inclusive
Iberostar Waves Cozumel All Inclusive
Iberostar Waves Cozumel - All Inclusive Cozumel
Iberostar Waves Cozumel - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Iberostar Waves Cozumel - All Inclusive?

Iberostar Waves Cozumel - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Cozumel - All Inclusive?

Yep, Iberostar Waves Cozumel - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Waves Cozumel - All Inclusive?

Yep, Iberostar Waves Cozumel - All Inclusive is a short 7-minute walk from San Francisco Beach. Fun beach activities include scuba diving, windsurfing and kayaking.

Is there a spa on site at Iberostar Waves Cozumel - All Inclusive?

Yep, SPA Sensations is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Iberostar Waves Cozumel - All Inclusive have a pool?

Iberostar Waves Cozumel - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Iberostar Waves Cozumel - All Inclusive?

Iberostar Waves Cozumel - All Inclusive features a full-service spa, an outdoor pool and 5 restaurants.

What makes Iberostar Waves Cozumel - All Inclusive a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Waves Cozumel - All Inclusive.

Is Iberostar Waves Cozumel - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Iberostar Waves Cozumel - All Inclusive is a hit with families.

Is there a free airport shuttle available at Iberostar Waves Cozumel - All Inclusive?

No, Iberostar Waves Cozumel - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Cozumel - All Inclusive?

Yep, Iberostar Waves Cozumel - All Inclusive has 5 restaurants.

What time are check-in & check-out at Iberostar Waves Cozumel - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Waves Cozumel - All Inclusive?

No, pets are not allowed.

Iberostar Waves Cozumel - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 579 out of 1002 reviews" "
Rating 8 - Good. 266 out of 1002 reviews" "
Rating 6 - Okay. 93 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Brittany NaCole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was absolutely beautiful!! It is like living in the jungle lol.
Stayed 5 nights in Aug 2024

6/10 Okay

george

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lots of walking around and the rooms are hard to find everything looks the same the room numbers are very well marked
Stayed 4 nights in Aug 2024

10/10 Excellent

Norman

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The service level is something to consider for brand. The staff makes the extra value in the comp set.
Stayed 5 nights in Aug 2024

8/10 Good

Herc

Liked: Staff & service
Stayed 5 nights in Aug 2024

8/10 Good

Brent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th time. We like this resort.
Stayed 11 nights in Jul 2024

10/10 Excellent

Emily, Centerville

Travelled with family
Liked: Cleanliness, staff & service, amenities
The activities people were awesome. We really liked Max a lot! Dining was also very good. Jonathan took very good care of us.
Stayed 6 nights in Jul 2024

10/10 Excellent

Raul, PLANO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do like the location and diving center. Everything is convenient.
Stayed 7 nights in Jul 2024

6/10 Okay

Noreen, Cumming

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2024

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention from staff and meeting our needs without hesitation.
Stayed 3 nights in Jul 2024

6/10 Okay

Terry

Long walk from room 5303 to the dive shop and most other activities. We did have a sewer smell outside and in our room the last 2 days and the ceiling fan in the room was rattling and loose the entire stay. We would have been pleased to have buffet for every meal. Oriental was our favorite, but service was not great at any sit down meal. Very disappointed in smoke house, it was 1.5 hours for food.
Stayed 5 nights in Jul 2024

10/10 Excellent

Geri Ann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! The resort grounds are beautiful and well kept, with many exotic animals adding to the scenery. The staff is friendly and helpful. Excellent pool area! White sand beach with lots of lounges, but water is calm - no waves here. Bring water shoes for rocky beach entry and bug spray for mosquitoes. GREAT snorkeling excursion offered here at the Dive Shack. Good food - best fruit & ice cream! The rooms are small, simple and quaint, but adequate. The only minus is the air conditioning. It's very humid, and you can't lower the thermostat in your room, which never seems to be quite cool enough. I still recommend and would happily return!
Stayed 4 nights in Jul 2024

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Beautiful
Stayed 5 nights in Jul 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with a nice pool, delicious food, excellent staff, and air conditioned bedrooms. I wish there were one public room with air conditioning or at least an insect screen. It was impossible even with insect repellent to sit and talk with our family without sweating through our clothes and getting mosquito bites. I also wish the front desk would’ve explained how the nightly entertainment worked when we checked in. I ended up missing karaoke, because I didn’t know it was happening, and I would’ve liked to do that. But truly, the staff were all so helpful and friendly. I would go back.
Stayed 7 nights in Jul 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2024

10/10 Excellent

Cynthia Diane

Stayed 5 nights in Jun 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Lena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above & beyond.
The Iberostar staff is phenomenal. Even with. Hurricane threatening, they continued to put us first - comfort needs of course but even more importantly our safety & welfare.
Stayed 5 nights in Jun 2024

6/10 Okay

Janelle

Liked: Staff & service
Stayed 7 nights in Jun 2024

6/10 Okay

Yoe

Travelled with partner
Liked: Cleanliness, staff & service
I had high expectations for this hotel based on my positive experiences with other hotels in the chain. The staff was excellent, the food was spectacular, and the rooms were a decent size and clean. However, the property is showing its age, with some issues like roaches which I experienced and bedbugs reported by guests. The beach access was disappointing, accessible only through a dock. It Is rocky posing a risk of injury from sharp coral. The signage was inadequate, causing confusion for guests navigating the property. Despite these drawbacks, the bartenders Isidro and Orlando, as well as the waitstaff, provided exceptional service. The food was enjoyable, with standout dishes like the tortilla soup at the "Dos Marias" restaurant. The entertainment staff was friendly and talented, although the theater was uncomfortably warm. Overall, the staff's dedication and the enjoyable activities helped make up for the hotel's shortcomings. With some improvements, such as better beach access, the hotel could easily earn a higher rating.
Stayed 6 nights in Jun 2024

8/10 Good

Jason P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating even with rain all day every day we were there. Mother Nature was an issue, but we made the most of the vacation.
Stayed 5 nights in Jun 2024

4/10 Poor

Randall

Travelled with partner
Disliked: Property conditions & facilities
Mosquitos horrible
Stayed 4 nights in Jun 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Bradley Scott

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in the heart of the diving and snorkeling in Cozumel
Stayed 7 nights in Apr 2024

6/10 Okay

Ryan

Travelled with partner
Restrooms were out of service most of the trip, construction noise, and misinformation during check in
Stayed 4 nights in Jun 2024