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InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

5.0 star property
Luxury hotel on the beach, with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

Exterior
2 outdoor pools, pool umbrellas
Private beach, white sand, beach umbrellas, beach towels
4 restaurants, Italian cuisine
4 restaurants, Italian cuisine

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • On private beach
  • Pool
  • Restaurant
  • Breakfast available
  • Spa
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Carretera A Chankanaab Km 6-5, Cozumel, QROO, 77600
  • Discover Mexico Cozumel Park
    9 min walk
  • Uvas Beach
    3 min drive
  • Dolphin Discovery
    6 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    24 min drive

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 121 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 King Bed, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 90 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Reef, Beach Access)

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 King Bed (Reef, Beach Access)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 90 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Ocean View (Reef View Beach Access)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Queen Beds, Ocean View (Reef View Beach Access)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Accessible

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 42 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 2 Queen Beds, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 90 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Sea Facing (Beach Access)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Queen Beds, Sea Facing (Beach Access)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 43 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Sea Facing (Outdoor Shower)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Sea Facing (Outdoor Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Pet Friendly)

Room amenity

Classic Room, 1 King Bed (Pet Friendly)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Pool Access

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Pool Access

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Accessible

Premium bedding, down duvets, minibar, in-room safe

Classic Room, 2 Queen Beds, Accessible

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible (Beach Access)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Accessible (Beach Access)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Premium bedding
Down duvet
  • 43 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony

View from room

Premium Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, View (Reef View Beach Access)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Accessible, View (Reef View Beach Access)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 45 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Multiple Beds, Ocean View

Suite, Multiple Beds, Ocean View

Suite, Multiple Beds, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 76 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room, 2 Queen Beds, Sea Facing (Outdoor Shower)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Queen Beds, Sea Facing (Outdoor Shower)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 40 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Queen Beds, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Pool Access

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Queen Beds, Pool Access

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Room amenity

Classic Room, 2 Queen Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room

Room amenity

Classic Room

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2023
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cozumel

A luxury stay in Cozumel awaits you at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel. Within just a 10-minute stroll, you'll find Discover Mexico Cozumel Park and Arrecifes de Cozumel National Park. Highlights at this beachfront hotel include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and Ayurvedic treatments along with access to the sauna and hot tub. The restaurant, Alfredo Di Roma Trattoria, serves Italian cuisine. With 2 lounge bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find umbrellas, and enjoy the 2 outdoor tennis courts and gym. 5709 square feet (530 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Additionally, you'll find free supervised childcare, free use of bicycles and laundry facilities. Each morning buffet breakfast is served between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of car rentals on site. .Within a 15-minute drive of this 5-property class Cozumel hotel, attractions include Playa Mia Grand Beach and Water Park and Mr. Sancho's Beach Club.

What's nearby

  • Chankanaab Beach Adventure Park - 4 min drive - 2.9 km
  • Chankanaab National Park - 6 min drive - 3.1 km
  • Dolphin Discovery - 6 min drive - 3.0 km
  • Punta Langosta Pier - 12 min drive - 11.5 km
  • Cozumel Maritime Terminal - 15 min drive - 12.0 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪Puerta Maya - ‬9 min drive
  • ‪Margaritaville - ‬9 min drive
  • ‪Three Amigos Cozumel - ‬8 min drive
  • ‪Pancho's Backyard - ‬8 min drive
  • ‪Bar Mandy - ‬8 min drive

About this property

InterContinental Presidente Cozumel Resort Spa, an IHG Hotel

Luxury hotel on the beach, with 2 outdoor swimming pools
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and beach club on site (surcharge) for a relaxing day at the beach. At InterContinental Presidente Cozumel Resort Spa, an IHG Hotel, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. This luxury hotel also offers outdoor tennis courts, a fitness centre and a garden. Self parking and valet parking are free. A complete renovation of InterContinental Presidente Cozumel Resort Spa, an IHG Hotel was completed in September 2023.

This 5-star Cozumel hotel is smoke free.

  • 221 guestrooms or units
  • 5 levels
  • 4 dining venues
  • 2 bars or lounges
  • 5709 sq ft of conference space
  • 530 sq. m of conference space
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
InterContinental Presidente Cozumel Resort Spa, an IHG Hotel offers 221 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down duvets and premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films.

Bathrooms include a rainfall showerhead, dressing gowns, slippers and designer toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: USD 28 for adults and USD 14 for children
  • 2 bars/lounges
  • 4 restaurants
  • Couples/private dining

Restaurants on site

  • Alfredo Di Roma Trattoria
  • El Caribeño
  • Faro Blanco
  • Le Cap Beach Club

Family friendly

  • 2 outdoor pools
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5,709 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible shuttle
  • Front entrance ramp
  • Grab bar in shower
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (100 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22 per accommodation, per night
The resort fee includes:
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 28 for adults and from USD 14 for children
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cozumel Presidente InterContinental
Cozumel Presidente InterContinental Resort
InterContinental Cozumel Presidente
InterContinental Presidente Cozumel Resort
InterContinental Presidente Cozumel
Intercontinental Cozumel
Presidente InterContinental Cozumel
Presidente InterContinental Cozumel Resort
Cozumel Presidente
Presidente Resort Cozumel
El Presidente Cozumel
Presidente Intercontinental Cozumel Hotel Cozumel
Presidente Intercontinental Cozumel Resort And Spa
Presidente InterContinental Cozumel Resort Spa
InterContinental Presidente Cozumel Resort Spa

Frequently asked questions

What is the cancellation policy at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

InterContinental Presidente Cozumel Resort Spa, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel on 1 Dec 2024 start from NZ$519.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

Yep, InterContinental Presidente Cozumel Resort Spa, an IHG Hotel has a free self car park and free valet parking.

Are there any beaches close to InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

The closest beach to InterContinental Presidente Cozumel Resort Spa, an IHG Hotel is Paradise Beach (8 km).

Is there a spa on site at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

Yep, there is an onsite spa at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does InterContinental Presidente Cozumel Resort Spa, an IHG Hotel have a pool?

InterContinental Presidente Cozumel Resort Spa, an IHG Hotel has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

InterContinental Presidente Cozumel Resort Spa, an IHG Hotel features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes InterContinental Presidente Cozumel Resort Spa, an IHG Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel.

Is InterContinental Presidente Cozumel Resort Spa, an IHG Hotel family-friendly?

You bet! With amenities such as free supervised childcare and a playground, as well as childcare services and free infant beds in the guestrooms, it's no surprise that InterContinental Presidente Cozumel Resort Spa, an IHG Hotel is a hit with families.

Does InterContinental Presidente Cozumel Resort Spa, an IHG Hotel serve breakfast?

Yep, buffet breakfast is served daily from 7 AM to 11 AM.

Is there a free airport shuttle available at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

No, InterContinental Presidente Cozumel Resort Spa, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

Yep, you can grab a meal at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel's onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel?

Cats and dogs are welcome at InterContinental Presidente Cozumel Resort Spa, an IHG Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 20 kg per pet.

InterContinental Presidente Cozumel Resort Spa, an IHG Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 798 out of 1004 reviews" "
Rating 8 - Good. 138 out of 1004 reviews" "
Rating 6 - Okay. 41 out of 1004 reviews" "
Rating 4 - Poor. 16 out of 1004 reviews" "
Rating 2 - Terrible. 11 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paulina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 3 nights in Aug 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Flora, fauna, nice house reef for snorkelling. Helpful staff, courtesy Trek bicycles for day excursions, well-appointed gym and fitness areas.
Stayed 7 nights in Aug 2024

10/10 Excellent

Genevieve Trevino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent, very attentive to their guest and welcoming. Food is excellent with plenty of choices. The grounds and rooms are kept well manicured and clean.
Stayed 11 nights in Jul 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at this hotel. Even though there were quiet a few other people staying there, it always felt quiet and private, never felt crowded. The room itself was nice and kept very clean. The bed was very firm, which is not what I like. But that's just my personal opinion and nothing wrong with the hotel. Other than that, I found the room very comfortable and have nothing to complain about. They gave me fresh bottles of free water every day which I appreciated. Every single staff member that I came across was super friendly and professional. They all were willing to help with anything you may need. I can't say enough about how accommodating and friendly the staff is. They have their own sandy beach, which is not common on Cozumel. There was good snorkeling right there where you can walk in. I appreciated that as well. They have an onsite scuba shop, called ScubaDu. They were also great and I will definitely use them again. If you're going to be diving, you can't do better than the combination of this hotel and scuba shop. Being able to wake up and get right on the boat at your hotel is very convenient, as well as their dive masters and boat crews are top notch. If there was anything I found lacking at this hotel, it was the food. It was just ok. So, I just started driving into town to eat, which is less than a 10 min drive. I found incredible food at the local restaurants and it was a fun part of the trip to try new places.
Stayed 4 nights in Jul 2024

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Everyone we engaged with was friendly, helpful. The place is beautiful and it has a new feel to it and the food is amazing! the view is stunning, amazing sunset. I'd compare this to our stay at 4 seasons/ Bora Bora; that's how good our experience was.
Stayed 4 nights in Jul 2024

10/10 Excellent

Bryan

Stayed 4 nights in Jul 2024

8/10 Good

Jan Fredrik Olof, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private, and exclusive resort with its own corral reef, beach, and pools. Amazing staff and excellent food options
Stayed 3 nights in Aug 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is perfect!!! First and foremost beautiful friendly helpful people!! And absolutely immaculate gorgeous surroundings!! Could hardly be better!!! Paradise!!!
Stayed 6 nights in Jul 2024

10/10 Excellent

Anisol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, the beach is stunning
Stayed 2 nights in Apr 2024

8/10 Good

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is 5-stars. Everything was cleaned and maintained to detail. Never saw any trash or messes. The “backyard” is a tropical reef with a pool and 2 bars/restaurants. Happy hour every afternoon. The room was spacious and serviced daily. My only complaint is that the room’s bathroom had no privacy. The only door was to the toilet and it didn’t have a lock. It’s fine for a family but otherwise, no privacy out the shower or at the sink.
Stayed 6 nights in Jul 2024

10/10 Excellent

Maxime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very quiet when we were there. Amazing scuba diving. Great service and friendliness all around.
Stayed 11 nights in Jul 2024

10/10 Excellent

Rebeca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and hotel. Great service. Very good food. Amazing coral reef
Stayed 2 nights in Jul 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness
Everything but the chairs was great. No comfortable chairs anywhere on the property but other than that it was very good experience.
Stayed 7 nights in Jul 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really enjoyed our stay here. The food was great and we enjoyed everything about this resort.
Stayed 4 nights in Jul 2024

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Danny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with luxury amenities and accommodations. The place is going through repairs which was a bit annoying and some areas could be improved but overall great experience. Customer service is top notch.
Stayed 4 nights in May 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

10/10 Excellent

Alex

Travelled with family
Liked: Amenities, property conditions & facilities
I loved the beach area and the service.
Stayed 4 nights in Jul 2024

10/10 Excellent

Steven J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Erick Jimenez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for families! Amazing snorkelling experience, calm beautiful beach. A dining a little expensive.
Stayed 5 nights in Jul 2024

10/10 Excellent

Swati

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are avid snorkelers. The property had amazing snorkeling right off the their beach and docks. My husband would go every morning to snorkel for an hour before the rest of us got up; and then we would all go again. The quantity of fish and the variety were amazing.
Stayed 4 nights in Jul 2024

10/10 Excellent

Pierre Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing.
Stayed 7 nights in Jun 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been staying here for years. It’s by far the best resort on the island.
Stayed 7 nights in Jun 2024