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Melia Cozumel All Inclusive

3.5 star property
Beachfront, with full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia Cozumel All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
Restaurant
Minibar, in-room safe, desk, iron/ironing board

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Spa
  • All-inclusive
  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
The price is NZ$413
includes taxes & fees
10 Dec - 11 Dec

Explore the area

Map
Carretera Costera Norte KM 5.8, Cozumel, QROO, 77600
  • Playa San Juan
    13 min walk
  • Los Cinco Soles
    6 min drive
  • Cozumel Museum
    6 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    11 min drive

Room options

View all photos for Junior Suite (Premium 2+1)

View from room

Junior Suite (Premium 2+1)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Premium 2+2)

View from room

Junior Suite (Premium 2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for The Level Grand Premium (2+1)

Minibar, in-room safe, desk, iron/ironing board

The Level Grand Premium (2+1)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Shower/bath combination
Hairdryer
Rainfall showerhead
Private bathroom
Eco-friendly toiletries
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Family Junior Suite

View from room

The Level Family Junior Suite

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
Espresso maker
  • 86 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Ocean View

Melia Ocean View

Melia Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Rainfall showerhead
Deep-soaking bath
Hairdryer
Private bathroom
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Royal Suite

The Level Royal Suite | View from room

The Level Royal Suite

Highlights

Patio
Garden
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2015
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront

View from room

Premium Suite, 1 Bedroom, Oceanfront

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Pillow-top bed
Separate bedroom
Hairdryer
Private bathroom
Rainfall showerhead
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Melia Garden View

Minibar, in-room safe, desk, iron/ironing board

Melia Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Rainfall showerhead
Deep-soaking bath
Hairdryer
Private bathroom
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

View from room

Junior Suite (Premium)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Level Family Junior Suite (2+2)

View from room

The Level Family Junior Suite (2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for The Level Family Junior Suite (2+3)

View from room

The Level Family Junior Suite (2+3)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Suite, 1 Bedroom, Oceanfront (2+2)

View from room

Premium Suite, 1 Bedroom, Oceanfront (2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for The Level Family Junior Suite (2+4)

View from room

The Level Family Junior Suite (2+4)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
Minibar
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for The Level Grand Premium

Minibar, in-room safe, desk, iron/ironing board

The Level Grand Premium

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Pillow-top bed
Rainfall showerhead
Bathrobes
Hairdryer
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (2+1)

View from room

Premium Suite, 1 Bedroom, Oceanfront (2+1)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Hairdryer
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Melia Room Sea View (2+1)

Minibar, in-room safe, desk, iron/ironing board

Melia Room Sea View (2+1)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Shower/bath combination
Hairdryer
Rainfall showerhead
Private bathroom
Eco-friendly toiletries
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Grand Premium (2+2)

Minibar, in-room safe, desk, iron/ironing board

The Level Grand Premium (2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Shower/bath combination
Hairdryer
Rainfall showerhead
Private bathroom
Eco-friendly toiletries
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Garden View (2+1)

View from room

Melia Room Garden View (2+1)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Shower/bath combination
Hairdryer
Rainfall showerhead
Private bathroom
Eco-friendly toiletries
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Sea View (2+2)

Minibar, in-room safe, desk, iron/ironing board

Melia Room Sea View (2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Shower/bath combination
Hairdryer
Rainfall showerhead
Private bathroom
Eco-friendly toiletries
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Garden View (2+2)

View from room

Melia Room Garden View (2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Shower/bath combination
Hairdryer
Rainfall showerhead
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, iron/ironing board

Suite Junior With Garden View

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Single Room Premium With Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Premium With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Single Room Premium With Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Premium With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Room Superior With Ocean View

Minibar, in-room safe, desk, iron/ironing board

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Ocean View

Minibar, in-room safe, desk, iron/ironing board

Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With Ocean View

Minibar, in-room safe, desk, iron/ironing board

Suite With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Suite Junior With Garden View

Minibar, in-room safe, desk, iron/ironing board

Single Suite Junior With Garden View

  • Sleeps 1
  • 1 King Bed and 2 Double Beds

View all photos for Room Standard With Garden View

Minibar, in-room safe, desk, iron/ironing board

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Standard With Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Standard With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Standard With Garden View

Minibar, in-room safe, desk, iron/ironing board

Single Room Standard With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Superior With Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Superior With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

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About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Melia Cozumel All Inclusive. You'll be 6.2 km (3.9 mi) from Museo de la Isla de Cozumel and 6.3 km (3.9 mi) from Punta Langosta Pier. Highlights at this beachfront property include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. El Embarcadero Beach Bar is the property's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and outdoor tennis court. A meeting room, conference space, and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera Norte property include San Miguel Church and Stingray Beach.

What's nearby

  • Cozumel Maritime Terminal - 7 min drive - 5.6 km
  • Punta Langosta Pier - 7 min drive - 6.3 km
  • San Miguel Church - 8 min drive - 6.3 km
  • Stingray Beach - 9 min drive - 8.5 km
  • Chankanaab National Park - 16 min drive - 14.7 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬15 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬2 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Melia Cozumel All Inclusive

Beachfront, with full-service spa
Melia Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Melia Cozumel All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. Self parking is free.

This 3.5-star Cozumel property is smoke free.

  • 140 guestrooms or units
  • 4 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Melia Cozumel All Inclusive offers 140 air-conditioned accommodations with minibars and a safe. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Embarcadero Beach Bar
  • El Isleño Swim Up Bar
  • Fish House
  • Mole
  • Mole Snack BAr

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 33 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Melia All Inclusive Golf & Resort
Melia Cozumel All Inclusive Golf & Beach Resort
Melia Cozumel Golf Beach
Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
Melia Cozumel All Inclusive Golf And Beach Resort
Meliá Vacation Club Cozumel All Inclusive
Meliá Vacation Club All Inclusive
Meliá Vacation Club Cozumel
Meliá Golf All Inclusive
Meliá Cozumel Golf
Melia Cozumel All Inclusive Golf & Beach Hotel
Resort Melia Cozumel
Melia Cozumel All Inclusive Golf Beach Resort
Meliá Cozumel Golf All Inclusive All-inclusive property
Meliá Golf All Inclusive All-inclusive property
Melia Cozumel
Meliá Cozumel Golf All Inclusive
Melia Cozumel Golf All Inclusive
Melia Cozumel All Inclusive Cozumel
Melia Cozumel All Inclusive All-inclusive property
Melia Cozumel All Inclusive All-inclusive property Cozumel

Frequently asked questions

What is the cancellation policy at Melia Cozumel All Inclusive?

Melia Cozumel All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Cozumel All Inclusive?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Melia Cozumel All Inclusive on 10 Dec 2024 start from NZ$410.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Cozumel All Inclusive?

Yep, Melia Cozumel All Inclusive has a free self car park.

Are there any beaches close to Melia Cozumel All Inclusive?

Yep, Melia Cozumel All Inclusive is a short 13-minute walk from Playa San Juan. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Melia Cozumel All Inclusive?

Yep, there is an onsite spa at Melia Cozumel All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Melia Cozumel All Inclusive have a pool?

Yep, and guests love it! Melia Cozumel All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Melia Cozumel All Inclusive?

Melia Cozumel All Inclusive features 2 outdoor pools, a full-service spa and 4 restaurants.

Is Melia Cozumel All Inclusive family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Melia Cozumel All Inclusive is a hit with families.

Is there a free airport shuttle available at Melia Cozumel All Inclusive?

No, Melia Cozumel All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Cozumel All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Cozumel All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Melia Cozumel All Inclusive?

No, only service animals are allowed.

Melia Cozumel All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 514 out of 1009 reviews" "
Rating 8 - Good. 300 out of 1009 reviews" "
Rating 6 - Okay. 111 out of 1009 reviews" "
Rating 4 - Poor. 58 out of 1009 reviews" "
Rating 2 - Terrible. 26 out of 1009 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Maia

Travelled with partner
Liked: Cleanliness, staff & service
A lot of the amenities were closed on various days for renovating. The only restaurants included with the all inclusive are the buffet and the snack bar but the snack bar was closed for most of the time we were there… and the buffet food was okay. The other restaurants you had to pay extra for. Which it was much better to just leave the resort and go to a local place for better food and service. They wanted us to upgrade again past what we had already paid for the “level” service which included a better view and the cabanas to rest on the beach pretty much. I don’t think it’s worth it to do that. The tours you can take are great and you can rent a car for a good price and explore yourself. That was the best part. Also at the bars make sure to ask for double shots because they are pretty light handed. Most of the staff was very friendly.
Stayed 7 nights in Aug 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a little insulated but inside the property you have everything you need to have a good vacation. Their attention, the beach and the restaurants are very good in this property You can stay there and you don’t need to go out for anything.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tala

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! Would return here again
Stayed 5 nights in Aug 2024

10/10 Excellent

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was great, though only 3 restaurants to choose from and the rwo reservation ones fill quickly. Service was great, clean facilities, Gloria in the spa was amazing. Martinez in excursions super nice, Javier waiter in the buffet was excellent. Overall a great experience
Stayed 5 nights in Aug 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has it all. Wonderful Views, Nice Rooms, and awesome staff. We thoroughly enjoyed our stay in Aug '24 and will definitely return again. Food quality, quantity and choices are just fantastic and the waitstaff are incredibly attentive and helpful
Stayed 7 nights in Aug 2024

10/10 Excellent

Norma Alicia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi estancia en el hotel por cuarta vez fue como siempre relajante e inolvidable, me gusta mucho el ambiente familiar que se vive ahí. la propiedad del hotel esta siempre tranquila y super limpia, la excelente atención y amabilidad de todos los miembros del personal en general nos hacen regresar. La comida no era mala pero creo que si deberían mejorar un poco sus menús.
Stayed 6 nights in Aug 2024

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here were all pretty awesome with a few notable people who went above and beyond. Christian was one our waiters and and was very attentive and informative, he even went so far as set up a tequila and mezcal tasting for us. Best waiter I've had anywhere in a very long time. Santiago was our liason and had all of personal needs taken care of and was always reachable via phone. The facilities were all perfectly nice. Nothing mi d blowing, but everything at the very least met my expectations. Also as a side, do not listen to anyone who complains about the ac leaking. There are signs up in the room that state if doors are left open to long the ac will drip because of the high humidity. The food was all pretty good. I did not get a single food item i was unhappy with. The 2 restaurants are fantastic. Fish house has great seafood, and molé has exceptional mexican cuisine. The drinks were stock standard resort fair. Nothing fancy, but it's as much as you want, so can't really complain. The beach here is awesome, but to get clear water you have to walk down the beach to next hotel which has a concrete pier built to keep seaweed out. Not a big deal though as all you have to do is walk 2 minutes down the beach to get there. Tldr: great all inclusive, would recommend going in the off season of june-aug as it's not super busy and you aren't fighting any crowds.
Stayed 4 nights in Jul 2024

8/10 Good

Marinna

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Lorelie, Glendale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, always felt safe. Easy to get a taxi to go to town. Staff very helpful and spike english for me!
Stayed 7 nights in Jul 2024

8/10 Good

Monica Hernandez

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great get away, great staff and great food! Would visit again!
Stayed 3 nights in Jul 2024

2/10 Terrible

Sharema

Stayed 4 nights in Jul 2024

6/10 Okay

derek

Travelled with partner
Liked: Cleanliness, staff & service
Staff was excellent, the property needs some updates, especially to the rooms on the garden side, and this area can be noisy as it overlooks the children’s pool . Food was okay… the Fish house was excellent, however daily Buffett is basically the same each day.
Stayed 5 nights in Jul 2024

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the property a lot. I had a very humid room that was 23 Celsius and had water dripping from the ceiling. They looked at it three times. Other guests say they had no problems. The offered a two night voucher for our experience. Which was very nice. This is my second stay and I will be back. I liked the food and cleanliness
Stayed 4 nights in Jul 2024

6/10 Okay

ALICIA

Liked: Cleanliness, amenities, property conditions & facilities
The water at the beach on the property is mainly brown but a little further to the left in front of another hotel it is clear green and lovely. The food was just ok. The room was not ready at 3pm for check-in but at 4. Compared to other All inclusive hotels in the world, the staff does not offer you & bring you drinks by the pool or beach unless you are a priority member, you have to get them yourself by the pool bar. They only offer wings to priority members. That should be standard for everyone. They seem to only clean the room if you put a sign on the door to ask them to but they don’t tell you that upon checking in. The property overall is nice, although fairly small. Staff is pleasant & helpful.
Stayed 5 nights in Jul 2024

10/10 Excellent

Sjors

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply wonderful
Stayed 11 nights in Jul 2024

10/10 Excellent

Juliana Amelia Paes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

8/10 Good

kelly

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Had a roach in our bed
Stayed 5 nights in Jul 2024

8/10 Good

Kevin

Travelled with family
Liked: Staff & service
Felipe at the beach bar is AWESOME! Grounds are mostly clean.
Stayed 4 nights in Jul 2024

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice all inclusive!
Stayed 6 nights in Jul 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Property conditions & facilities
We were a group of 6 with 3 paid rooms. Upon arrival each room had a must smell. After back and forth with the front desk person we were moved to other rooms which included us paying an upgrade charge. The rooms were better but definitely needed a deep cleaning especially behind the toilet and the couch in the room had lots of stains as did a lot of the furniture in the lobby area. The buffet was extremely limited in choices for breakfast lunch and dinner. The two restaurants on site were just ok and you had to make reservations for both. They have done some renovations but some rooms have not been updated in a while. If you decide to stay at this resort request your room to be on the Level side. It comes with some perks. I don't think I would stay at this resort again unless they did a complete renovation and updated their food choices
Stayed 4 nights in Jul 2024

10/10 Excellent

Debbie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melia Cozumel was a great choice for my family. The rooms were clean daily, the buffet options were excellent. The dinning restaurants were intimate and the food was delicious. The staff was very professional, hard working and they keep the place running smoothly.
Stayed 5 nights in Jul 2024

10/10 Excellent

Danish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, food was great, staff was amazing
Stayed 4 nights in Jul 2024

6/10 Okay

Margaly

Liked: Staff & service
Stayed 7 nights in Jul 2024

6/10 Okay

Natalya

Travelled with family
Liked: Cleanliness, staff & service
Stayed there with my family for 6 nights. Nice beautiful and clean rooms, good beach area. The hotel itself needs some updates, especially the ceiling of reception area. It had limited food selections, freshly squeezed juices only couple days a week, more salad would also be wonderful. Nice staff, all super helpful except the towel boy Ernesto who would only give 1 towel per day per guest even if the towels were wet after rain or we accidentally lost it. Nice entertainment at night - Abril was wonderful. 3 or 4 days out of 6 days there the red flag was up at the beach (swimming is not allowed) because a crocodile was swimming in the shallow water at the beach. We were told that it happened because of the hurricane - the crocodile got confused between fresh and salty water. Overall okay but probably won’t be back.
Stayed 7 nights in Jul 2024