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Occidental Cozumel - All Inclusive

4.0 star property
Property with private beach and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Occidental Cozumel - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Front of property
Free minibar, in-room safe, desk, blackout curtains
Restaurant
Royal Level Luxury | Bathroom

Reviews

7.4 out of 10

Good

Popular amenities

  • All-inclusive
    All-inclusive
  • On private beach
    On private beach
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Breakfast included
    Breakfast included
The price is NZ$397
includes taxes & fees
5 Dec - 6 Dec

Explore the area

Map
Km 16.6 Carretera Sur, El Cedral, Cozumel, QROO, 77600
  • Arrecifes de Cozumel National Park
    8 min walk
  • San Francisco Beach
    11 min walk
  • Nachi Cocom Beach Club & Water Sport Center
    15 min walk
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    26 min drive

Room options

View all photos for Deluxe Room (Concierge)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Concierge)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Bathrobes
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Romance)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Romance)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 41 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Royal Level Luxury

Royal Level Luxury

Royal Level Luxury

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Bathrobes
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Deluxe)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Deluxe)

Highlights

Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Ceiling fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Similar properties

Exterior
Allegro Cozumel All Inclusive
On private beach
Pool
Hot tub
Breakfast included
3.9 out of 5, Good, (1012)
The price is NZ$1,010
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Allegro Cozumel All Inclusive

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Occidental Cozumel - All Inclusive. Within just a 15-minute stroll, you'll find Arrecifes de Cozumel National Park and San Francisco Beach. Highlights at this beachfront property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include hot stone massages, Swedish massages and body wraps along with aromatherapy and mani/pedis. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and nightclub. 1392 square feet (129 square metres) of event facilities include a meeting room and conference space. Plus you'll find free Wi-Fi in public areas, a gym and a hot tub. Each morning free full breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .Attractions within a 30-minute walk of this 4-property class Cozumel property include Paradise Beach and Mr. Sancho's Beach Club.

What's nearby

  • San Francisco Beach - 11 min walk
  • Nachi Cocom Beach Club & Water Sport Center - 15 min walk
  • Mr. Sancho's Beach Club - 2 min drive
  • Playa Mia Grand Beach and Water Park - 2 min drive
  • Paradise Beach - 2 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 26 min drive

Restaurants

  • ‪Mr. Sanchos - ‬2 min drive
  • ‪Playa Uvas - ‬14 min drive
  • ‪Occidental Grand Beach - ‬8 min walk
  • ‪Topaz Restaurant - ‬9 min walk
  • ‪The Money Bar - ‬12 min drive

About this property

Occidental Cozumel - All Inclusive

Property with private beach and full-service spa
Occidental Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. At Occidental Cozumel - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 7 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cozumel property.

  • 247 guestrooms or units
  • 3 levels
  • 11 buildings
  • 7 dining venues
  • 5 bars or lounges
  • 1392 sq ft of conference space
  • 129 sq. m of conference space
  • Full breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Occidental Cozumel - All Inclusive offers 247 accommodations with free minibar items and a safe. 32-inch flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

This Cozumel property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 30 September 2024 to 25 October 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental Cozumel - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Occidental Cozumel - All Inclusive?

Occidental Cozumel - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Occidental Cozumel - All Inclusive?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Occidental Cozumel - All Inclusive on 5 Dec 2024 start from NZ$393.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Occidental Cozumel - All Inclusive?

Yep, Occidental Cozumel - All Inclusive has a free self car park.

Are there any beaches close to Occidental Cozumel - All Inclusive?

Yep, Occidental Cozumel - All Inclusive is a short 11-minute walk from San Francisco Beach. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Is there a spa on site at Occidental Cozumel - All Inclusive?

Yep, there is an onsite spa at Occidental Cozumel - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Occidental Cozumel - All Inclusive have a pool?

Yep, and guests recommend it! Occidental Cozumel - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The property will be renovating one of the swimming pools from September 30 2024 until October 25 2024 (completion date subject to change).

What luxury perks are available at Occidental Cozumel - All Inclusive?

Occidental Cozumel - All Inclusive features a private beach, 3 outdoor pools and a full-service spa.

Is Occidental Cozumel - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Occidental Cozumel - All Inclusive is a hit with families.

Does Occidental Cozumel - All Inclusive serve breakfast?

Sure does, complimentary full breakfast is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Occidental Cozumel - All Inclusive?

No, Occidental Cozumel - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Occidental Cozumel - All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone? The property will be renovating its dining venue from September 30 2024 until October 25 2024 (completion date subject to change).

What time are check-in & check-out at Occidental Cozumel - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Occidental Cozumel - All Inclusive?

No, pets and service animals are not allowed.

Occidental Cozumel - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 333 out of 1005 reviews" "
Rating 8 - Good. 299 out of 1005 reviews" "
Rating 6 - Okay. 191 out of 1005 reviews" "
Rating 4 - Poor. 99 out of 1005 reviews" "
Rating 2 - Terrible. 83 out of 1005 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

joann

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
first time in a while that vacation didn't seem demanding but a true enjoyable experience w all that's not only on the island, but its great if you just stay at the resort
Stayed 4 nights in Aug 2024

6/10 Okay

scott, thousand palms

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs more food options
Stayed 7 nights in Jul 2024

10/10 Excellent

Francisco Rodolfo De Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, room, food, beach, pools, drinks. Highly recommended
Stayed 4 nights in Jul 2024

6/10 Okay

Stacey Nicole

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bars close too early, pools close too early. Not keeping up with the upkeep of property. A/C leaked in the bathroom of 2 different rooms. Food and drinks not available 24 hrs a day, outside of paid room service.
Stayed 6 nights in Jul 2024

10/10 Excellent

Sarah Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and clean, and the housekeeping staff is amazing at making sure everything is stocked. Giovanni and Jesus were the perfect entertainment for the week, always engaging and friendly. The food is decent at the buffets, but always delicious in the restaurants. Due to a hurricane, the beach is not as large as it once was, but the water is still clear and optimal for snorkeling.
Stayed 6 nights in Jul 2024

8/10 Good

Juan Jose, Richmond

Stayed 5 nights in Jul 2024

4/10 Poor

Ryan

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It's been 7 years since I went back to this resort The last time I went, it was great but a lot has changed For instance, when we checked in, we all got a bracelet from the resort so they knew that you were a guest there It was a black string with a little metal plate that said the resort's name and a piece of plastic holding it together, that could easily come off and get lost. That would be another charge, especially for guests with children. Then we got to our room The room was hot and there was no fridge They had all the beverages on top of the dresser, and when we visited previous times, they had them in the fridge cold. Then we made our way to the lunch buffet The food that was supposed to be cold was hot and there were flies all around the food after seeing that we didn't have much of an appetite. The pools were dirty; guests who would go swimming on the beach would come in the pool with sand all over them to rinse off and would take in their shoes as well since there were no showers to wash off the sand, which did not help the situation with the pool. When we checked in, they gave us a card for towels but failed to let us know that towels were given between 8 and 5, so we did not have any towels that first day. On the second day, we decided to go into town for some souvenirs, needed to get a taxi and exchange some American money for some Mexican money The lady in the reception area wanted us to pay more for Mexican money. Overall, I would think twice about coming here
Stayed 3 nights in Jul 2024

2/10 Terrible

Sandra Lee

We did not go. We cancelled our stay because of hurricane damage. They did not notify us and we only found out because our friends flight was cancelled. The hotel did not inform us there was a problem and we are still trying to get a refund as they approved our cancellation on July 17th. This would have been our 4th stay with occidental. Very disappointing because we have had wonderful experiences here previously.
Stayed 11 nights in Jul 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most everything about this property is AWESOME. The food is ok...
Stayed 2 nights in Jul 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was wonderful and clean!. We felt very safe and welcomed! I wish there was big fans in the common areas to ventilate the area! Spa was on point. Night shows were great! Everyone was interacting. I would like to thank REYNA and CARLA at the bar they were FANTASTIC. Had GREAT conversations with them. Would recommend this place. I am extremely satisfied with my stay!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
It was a great stay. Perfect weather and right on the ocean.
Stayed 1 night in Jul 2024

2/10 Terrible

Markanthony

Travelled with group
Disliked: Amenities, property conditions & facilities
I am totally dissatisfied with this property. They are selling hotel rooms to guest and travel agencies, however the resort is without A/C!!! Thats right, you heard me! This information is NOT being relayed to the travel agencies. So, travelers are not finding out until they travel thousands of miles to the property. Then, they are hit with the devastating news!!! This is wrong on so many levels! Also, it is extremely hot and humid in Cozumel. No A/C means bugs mania. DO NOT STAY HERE NOW!!!!! The property is still recovering from the most recent hurricane.
Stayed 6 nights in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
glad we chose Occidental Cozumel
Stayed 1 night in Jul 2024

4/10 Poor

Oleg

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 10 nights in Jul 2024

2/10 Terrible

JAMES MICHAEL, Parker

Stayed 7 nights in Jul 2024

4/10 Poor

Alejandro, Bariloche

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing worked: air conditioning, ice cream machine, coffee machine, some lights in room, hot water sometimes, beach shower… etc
Stayed 5 nights in Jul 2024

6/10 Okay

Youcef

Took forever to check me in. No fridge in the room. Air conditioning not working in the room. When I called (and even went to the front desk) and requested assistance, a lot of BS talk but no help provided at all. No air conditioning in restaurants either. It was awful. Will never go back.
Stayed 3 nights in Jul 2024

4/10 Poor

Snjezana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately no AC anywhere. No hot water first two days and on last day no running water at all.
Stayed 4 nights in Jul 2024

4/10 Poor

Elvir

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2024

6/10 Okay

Leonardo, Gilbert

Travelled with family, Travelled with family and small children
Liked: Amenities
Location is amazing. Staff very friendly. Food very average
Stayed 3 nights in Jul 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2024

10/10 Excellent

Katherine Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at this property. Everyone was veru helpful and friendly. The food options were terrific! I must say the HIGHLIGHT of my trip was the ACTIVITIES!! THE ACIVITIES DIRECTOR WAS AWESOME!! I had so much fun and met alot of great people!
Stayed 5 nights in Jun 2024

8/10 Good

John W Arenas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice time. Staff were super friendly and Helpful. Place was nice and staff at pool was a lot of fun. Dining could be better but not bad.
Stayed 7 nights in Jun 2024

2/10 Terrible

Tyrone

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
AC issues and limited access to the specialty dining. Don’t waste your money….. $20 for a taxi every time to and from town
Stayed 5 nights in Jul 2024

4/10 Poor

Connie

Stayed 7 nights in Jun 2024