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Sunscape Sabor Cozumel - All Inclusive

3.5 star property
Property with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sunscape Sabor Cozumel - All Inclusive

Aerial view
Outdoor pool, pool umbrellas, pool loungers
2 bars/lounges, poolside bar
Aerial view
Private beach, beach massages, scuba diving, snorkelling

Reviews

7.0 out of 10

Good

Popular amenities

  • On private beach
  • Pool
  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
The price is NZ$307
includes taxes & fees
25 Nov - 26 Nov

Explore the area

Map
Carretera Costera Sur Km 12.9, Cozumel, QROO, 77600
  • Paradise Beach
    4 min walk
  • Mr. Sancho's Beach Club
    13 min walk
  • Playa Mia Grand Beach and Water Park
    15 min walk
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    24 min drive

Room options

View all photos for Deal of the Day

View from room

Deal of the Day

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 33 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Tropical View Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Tropical View Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

View from room

Deluxe King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Tropical View King

View from room

Deluxe Tropical View King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Ocean View King

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

Deluxe Ocean View Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 32 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean Front Double

Deluxe Ocean Front Double

Deluxe Ocean Front Double

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Renovated in 2021
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

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4.0 out of 5, Very good, (1001)
The price is NZ$355
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Cozumel Hotel & Resort Trademark Collection by Wyndham All Inclusive

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Sunscape Sabor Cozumel - All Inclusive. Within a 5-minute stroll you'll find Paradise Beach and Mr. Sancho's Beach Club within a 15-minute walk. Highlights at this beachfront property include 2 restaurants, 2 bars/lounges and a full-service spa. .A relaxing day at Sunscape Spa by Pevonia can include beachside massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The restaurant, El Patio, serves Mexican cuisine and is open for dinner. At the property's own poolside bar, you can stop for a drink. Spend the day at the private beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free self parking. .With a stay at this 3.5-property class Cozumel property, you'll be 1.3 km (0.8 mi) from Playa Mia Grand Beach and Water Park and 4.2 km (2.6 mi) from San Francisco Beach.

What's nearby

  • Paradise Beach - 4 min walk - 0.4 km
  • Mr. Sancho's Beach Club - 13 min walk - 1.2 km
  • Playa Mia Grand Beach and Water Park - 15 min walk - 1.3 km
  • Chankanaab National Park - 5 min drive - 5.0 km
  • Chankanaab Beach Adventure Park - 7 min drive - 6.1 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Sunscape Sabor Cozumel - All Inclusive

Property with private beach and full-service spa
Sunscape Sabor Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sunscape Sabor Cozumel - All Inclusive such as a complimentary children's club and an outdoor pool.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a fitness centre, a garden and a terrace. Self parking is free. A complete renovation of Sunscape Sabor Cozumel - All Inclusive was completed in July 2021.

This 3.5-star Cozumel property is smoke free.

  • 128 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1996
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Sunscape Sabor Cozumel - All Inclusive offers 128 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with premium cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. This Cozumel property provides wireless Internet access for a surcharge. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Sunscape Spa by Pevonia has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Sunny Side Grill

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Built in 1996
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cozumel Sunscape
Cozumel Sunscape Sabor
Sabor All Inclusive Cozumel
Sabor Cozumel
Sabor Cozumel All Inclusive
Sabor Sunscape
Sunscape Sabor
Sunscape Sabor All Inclusive
Sunscape Sabor Cozumel
Sunscape Sabor Cozumel All Inclusive
Sunscape Sabor Cozumel All Inclusive All-inclusive property
Sabor Cozumel Hotel Cozumel
Sunscape Sabor All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Sunscape Sabor Cozumel - All Inclusive?

Sunscape Sabor Cozumel - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Sabor Cozumel - All Inclusive?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Sunscape Sabor Cozumel - All Inclusive on 25 Nov 2024 start from NZ$306.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Sabor Cozumel - All Inclusive?

Yep, Sunscape Sabor Cozumel - All Inclusive has a free self car park.

Are there any beaches close to Sunscape Sabor Cozumel - All Inclusive?

Yep, Sunscape Sabor Cozumel - All Inclusive is a short 4-minute walk from Paradise Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at Sunscape Sabor Cozumel - All Inclusive?

Yep, Sunscape Spa by Pevonia is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Sunscape Sabor Cozumel - All Inclusive have a pool?

Sunscape Sabor Cozumel - All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Sunscape Sabor Cozumel - All Inclusive have a waterslide?

No, there is no waterslide at Sunscape Sabor Cozumel - All Inclusive, but Playa Mia Grand Beach and Water Park is a short 15-minute walk away.

What luxury perks are available at Sunscape Sabor Cozumel - All Inclusive?

Sunscape Sabor Cozumel - All Inclusive features a private beach, a full-service spa and an outdoor pool.

What makes Sunscape Sabor Cozumel - All Inclusive a romantic place to stay?

Couples spa treatments and poolside dining, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Sunscape Sabor Cozumel - All Inclusive.

Is Sunscape Sabor Cozumel - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and free supervised childcare, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Sunscape Sabor Cozumel - All Inclusive is a hit with families.

Is there a free airport shuttle available at Sunscape Sabor Cozumel - All Inclusive?

No, Sunscape Sabor Cozumel - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunscape Sabor Cozumel - All Inclusive?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Sabor Cozumel - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sunscape Sabor Cozumel - All Inclusive?

No, only service animals are allowed.

Sunscape Sabor Cozumel - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 192 out of 603 reviews" "
Rating 8 - Good. 145 out of 603 reviews" "
Rating 6 - Okay. 117 out of 603 reviews" "
Rating 4 - Poor. 67 out of 603 reviews" "
Rating 2 - Terrible. 82 out of 603 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a relaxing trip! No loud parties or crazy teens. Just peace and quiet.
Stayed 6 nights in Aug 2024

2/10 Terrible

Teresa

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Overall it wasn’t the worst resort. The majority of the staff were great. Check in: We arrived at 1, our room was not ready until a little after 4. The people at the front desk weren’t very helpful on checking status of room. The room was ok, it was small compared to other resorts we have stayed in. Housekeeping was not the greatest, all the did was pretty much make the beds and change towels for clean ones. It didn’t look like they did any actual cleaning (bathroom, sweeping). The food was ok, they had the same menu every day for breakfast, lunch and dinner there wasn’t much variety.
Stayed 6 nights in Aug 2024

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Limited dining and beverage options. Staff was not well educated and would require assistance from management for the simplest of asks.
Stayed 4 nights in Aug 2024

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was poorly kept with trash remaining from the previous night every morning. Very limited dining and beverage options. Food quality was poor.
Stayed 4 nights in Aug 2024

2/10 Terrible

Mallori

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn’t feel welcome. Most the staff I tried to speak with, didn’t speak English or just stared at me. Bought all inclusive but no one ever explained what that included.
Stayed 5 nights in Aug 2024

10/10 Excellent

Adell

Liked: Cleanliness, staff & service, property conditions & facilities
It is excellent with great options to stay.
Stayed 7 nights in Jul 2024

2/10 Terrible

Jena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT go here. It’s an absolute scam, the photos look nothing like the property. I came to stay for 10 days and left this hotel the same day I came. The front desk said they’d give me a refund but went back on there word. Horrible service, unclean rooms and flies were sharing my food :(
Stayed 10 nights in Jul 2024

4/10 Poor

Andrew

Disliked: Staff & service, property conditions & facilities
Upon arrival I have no complaints. Everyone super friendly and very welcoming. After that nothing was the same. Very limited options with places to eat. They would run out of food, plates and that was it. They would not make more food. Online it said room service was available, and they told us to download an app to make it easier. No where on the app was that option available. The bakery limited us to 2 pastry’s per person. The hostesses at restaurants all had attitudes and did not like the fact that we had a party of 7. It was always and inconvenience to ask for a big table. Lastly we were told that it was Secrets, Sunscape, and another resort. Well sunnscape could not go to other resorts and order food. However we saw multiple people from those other resorts at Sunscape eating and there was no problem at all. Which I don’t think there should be. However how is it possible for only Sunscape to struggle with additional wait time, and no food services from the other resorts. Really disappointed in the resort.
Stayed 4 nights in Jul 2024

2/10 Terrible

Martin

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well, this place is not what you would expect from an all inclusive. One pool only, two restaurants which are very small and food runs out quick, no room service, door to our room wouldn’t close, water in room smelled really bad, AC had to get fixed, bed was worse the county Jail one, staff was ok. Definitely will not be coming back. Cozumel is awesome but DO NOT STAY AT SUNSET SABOR COZUMEL! everything is so old and out dated. TVs in rooms are 24 inch with only 4-5 channels working.
Stayed 4 nights in Jul 2024

4/10 Poor

Tony

Travelled with family
Disliked: Property conditions & facilities
Arrived and greeted by friendly staff, but our needs were not met as the integrity of our door was not addressed. Our keys didn’t work, even after reprogramming…we easily could bypass the card reader by using a credit card to swipe the lock. When brought to the staffs attention, they admitted sometimes they have to bypass the card reader. They replaced the card reader batteries, which helped but didn’t give us the confidence we liked for our stay. Bakery didn’t have much inventory and guests are limited 2 baked goods per person. Restaurant waits were long and not convenient. Sunscape restaurants were filled with guests from other resorts; yet Sunscape guests are not allowed on other resort sites. I wish there was more access across all resorts (ie pool/drinks), especially when we have to share our restaurants and bars. Sunscape guests are the ones who suffer with extended wait times.
Stayed 4 nights in Jul 2024

6/10 Okay

ANGELICA M

Liked: Staff & service
Stayed 4 nights in Jul 2024

8/10 Good

Chelsy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not much to eat for an all enclusive but other than that it’s great place to stay. Will need taxi or car to get to main part of the island to shop or go to restaurants.
Stayed 7 nights in Jul 2024

6/10 Okay

Colleen

It’s ok. Nothing to brag about. Food is limited. Same small limited menu at supper and the same thing every night. No top shelf liquor. No restock fridge everyday, but the guy that cleaned our room hooked us up. So eat hamburgers between 12:30 -4:30 and don’t eat supper lol.
Stayed 5 nights in Jul 2024

6/10 Okay

Carla, Menifee

Travelled with partner
Liked: Staff & service
Thank you
Stayed 5 nights in Jul 2024

10/10 Excellent

Travis

Stayed 6 nights in Jun 2024

2/10 Terrible

ESAU

Disliked: Staff & service
Stay away
Stayed 6 nights in Jun 2024

6/10 Okay

Marco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did not seem too happy to work there especially the bartenders, no personality. The food was mediocre at best would not stay there again. I asked the front Dess to fix the air conditioning was not fixed, nor did I get a response from maintenance
Stayed 7 nights in Jun 2024

2/10 Terrible

flora

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not comeback
The overall experience was bad. The service was terrible at the restaurants - it was slow and did not see the waiters more than once while dinning. The waiters were not cordial and seldom smile. No room service, no pool service, no beach service. The policies at the restaurant were inconsistent depending who was host or captain, such as dress attire and possibility of combining tables to accommodate our large group. The food was almost decent and if there was no buffet the portions were very small. I can go on and on but the bottom line is you need new management and a overhaul on the buildings.
Stayed 6 nights in Jun 2024

6/10 Okay

Jose

Stayed 1 night in Jun 2024

8/10 Good

Selena

Travelled with partner
Liked: Staff & service, amenities
I liked the Sunscape Sabor resort however, our room could have been cleaner. The bathroom sink continued to back up, when I reported it twice no one came to fix it! The courtesy, friendliness, and professional conduct of the staff was great. The language barrier caused communication problems. The resort should have more to do for adults especially at night. The band, dance show and karaoke was great! Too short. For adults to continue enjoying the night life you have to leave the resort! We really enjoyed karaoke but it ended after only an hour! 😌 The band was great and we were dancing but it also ended after only an hour! 😟 The connecting resorts that are sister resorts didn’t have night life for adults either. If they did we were not aware. Lastly, the 90 minute, which turned into TWO hour session of soliciting guest go buy an expensive membership was not a good thing! It was deceitful, trickery how we were solicited at the airport thinking we were just getting van service to the resort. Though the perks were not bad, I’m not sure it was worth TWO hours of sending several people to convince my husband and I after we respectfully said “No we can’t afford it”
Stayed 5 nights in Jun 2024

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness
Have been going to Sunscape for over 15 years. They have given it a much needed renovation. Rooms and AC are fantastic Dining options are not the best though. Since we had the grand kids we were severely limited. As we always prefer the all inclusive aspect and in previous visits we had four different options. Now there is only 1 full time cafe with limited seating and long wait lines. The other option was for evening only. Staff was good but eating options left alot to be desired. There are other restaurants on the same footprint, one is NO KIDS at all and the other you have to purchase meals. So much for the all inclusive
Stayed 5 nights in Jun 2024

2/10 Terrible

JOSE DE JESUS

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For starters, is not all inclusive. If you want more sodas or alcoholic beverages in you fridge you need to pay for it, I called at least 5 times to let them know my fridge wasn't working and never got fixed, they didn't clean my room one day,just a few employees were helpful. Definitely never going back to this hotel.
Stayed 6 nights in Jun 2024

8/10 Good

Phyllis, Henrico

Stayed 5 nights in Jun 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn’t like was the dishes and broken glasses left outside of rooms for days. Other than that the resort was great, quiet and relaxing.
Stayed 5 nights in Jun 2024

10/10 Excellent

Sanjit singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024