2/10 Terrible
mary p.
22 Oct 2024
Disliked: Cleanliness
Dirty upon arrival
Difficult to get ahold of property manager Alex(placing 4 calls to his real estate office only to get voicemails) upon arrival to find dirty apartment. After waiting 45 mins for cleaner to come and she only spent a little over an hour cleaning (bedding covers not cleaned)! Property manager Alex was not receptive to my asking for a free night for the inconvenience-he kept putting me off and said he sent emails which he did not. Never had a VRBO ask to contact cleaner upon leaving property so they can come & clean (that is probably why the unit was dirty upon arrival).
I feel this situation was mismanaged. I have worked in the hospitality industry for years and definitely would have handled this situation in favor of the client. And Alex is in real estate!? Remember customer service. The customer is always right.
mary p.
Stayed 4 nights in Oct 2024