2/10 Terrible
James
Travelled with partner
26 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Experience, Wouldn't Recommend. I could go into detail, but that would take all day, so I'll just give the overview.
From start to finish, everything was wrong. The valley view room we booked wasn't that at all. It was a view of the neighboring condos, not even facing the valley. The room itself was gross, bathroom tiny, and walls paper thin. Bed was horrid to sleep on. Don't expect rest.
The hotel bar doesn't open until 5pm, so don't plan to go sit for a cocktail upon arrival. The bartenders were rude and appear to hate their jobs. For NYE, they took all the seats at the bar away and made people stand in a single file line to come up and order a drink one by one. I'm sorry, WHAT??
For the restaurant- making and keeping a reservation was a nightmare because of mistakes on their end. After they confirmed said reservation that was booked well in advanced, we were stuffed into an overflow room, which is not the restaurant at all. It's a pool hall of people everywhere, just lounging on the floor. Loud and no music. Not the vibe we were looking for on NYE.
The hotel staff in general looked and acted miserable. They had attitude and couldn't be bothered.
Finally, be ware of overpriced taxes and fees. The room ended up almost double d/t these.
These are just the main points, but all in all, this vacation was a disaster. We decided to cut our losses and left our trip 2 days early and drove home on New Years Day.
Also, their photographer needs a pay raise.
James
Stayed 4 nights in Dec 2024
