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Hotel Santa Ana

3.0 star property
Cuenca hotel in Downtown Cuenca with full-service spa and free breakfast
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Santa Ana

Front of property
Shower, free toiletries, towels
Gazebo
Rollaway beds, free WiFi
Lobby

Reviews

7.2 out of 10

Good

Popular amenities

  • Spa
  • Pet-friendly
  • Pool
  • Breakfast included
  • 24/7 front desk
  • Laundry

Explore the area

Map
Presidente Cordova 11-49 y Tarqui, Entre General Torres y Tarqui, Cuenca
  • San Francisco Plaza Market
    2 min walk
  • El Nuevo Oro Mar Mariscos
    1 min walk
  • 14n - Antonio Borrero Station
    10 min walk
  • Cuenca (CUE-Mariscal Lamar)
    15 min drive

Room options

View all photos for Family Quadruple Room, Multiple Beds, Non Smoking, Courtyard View

Family Quadruple Room, Multiple Beds, Non Smoking, Courtyard View

Family Quadruple Room, Multiple Beds, Non Smoking, Courtyard View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Standard Twin Room, 2 Single Beds, Non Smoking, City View

Rollaway beds, free WiFi

Standard Twin Room, 2 Single Beds, Non Smoking, City View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room, 1 Large Single Bed, Non Smoking, Courtyard View

Rollaway beds, free WiFi

Standard Single Room, 1 Large Single Bed, Non Smoking, Courtyard View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, City View

Rollaway beds, free WiFi

Standard Double Room, 1 Queen Bed, Non Smoking, City View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room, Multiple Beds, Non Smoking, Courtyard View

Rollaway beds, free WiFi

Standard Triple Room, Multiple Beds, Non Smoking, Courtyard View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Superior Double Room, Non Smoking

Rollaway beds, free WiFi

Superior Double Room, Non Smoking

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Daily housekeeping
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

Cuenca

Hotel Santa Ana puts you in the heart of Cuenca, within steps of San Francisco Plaza Market and Museum of Extreme Art. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include access to the sauna and hot tub. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of limited parking. .Places within a 5-minute walk of this 3-property class Downtown Cuenca hotel include Casa de los Arcos Art Museum and San Cenaculo Church.

What's nearby

  • Calderon Park - 5 min walk
  • New Cathedral of Cuenca - 5 min walk
  • Río Tomebamba & Calle Larga - 10 min walk
  • Alejandro Serrano Aguilar Stadium - 16 min walk
  • Mall del Rio - 6 min drive

Getting around

  • 14n - Antonio Borrero Station - 10 min walk
  • Gaspar Sangurima Tram Station - 16 min walk
  • Cuenca (CUE-Mariscal Lamar) - 15 min drive

Restaurants

  • ‪Sunrise Cafe - ‬6 min walk
  • ‪El Confesionario - ‬6 min walk
  • ‪Raymipampa - ‬6 min walk
  • ‪Le Bistro - ‬6 min walk
  • ‪Yaw - ‬5 min walk

About this property

Hotel Santa Ana

Cuenca hotel in Downtown Cuenca with full-service spa and free breakfast
Hotel Santa Ana offers its guests a full-service spa and an indoor pool. There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Santa Ana.

Smoking is allowed in designated areas at this 3-star Cuenca hotel.

  • 35 guestrooms or units
  • Conference rooms
  • Cooked-to-order breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Hotel Santa Ana offers 35 accommodations with free toiletries. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Indoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • No lift

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 10
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per day
  • Only dogs and cats are allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10.00 per person (one-way)
  • Airport shuttle fee per child: USD 1.00 (one-way)
  • Pet fee: USD 10 per pet, per day
  • Early check-in fee: USD 10 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.

We should mention

  • Pool access available from 9:00 AM to 8:30 PM
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Santa Ana Cuenca
Santa Ana Cuenca
Hotel Santa Ana Hotel
Hotel Santa Ana Cuenca
Hotel Santa Ana Hotel Cuenca

Frequently asked questions

What is the cancellation policy at Hotel Santa Ana?

Hotel Santa Ana offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Santa Ana?

Onsite parking is limited.

Is there a spa on site at Hotel Santa Ana?

Yep, there is an onsite spa at Hotel Santa Ana. It has a hot tub, a steam room and a sauna.

Does Hotel Santa Ana have a pool?

Hotel Santa Ana has an indoor pool. The pool is open 9:00 AM to 8:30 PM.

Does Hotel Santa Ana serve breakfast?

Yeah, complimentary cooked-to-order brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Santa Ana?

No, Hotel Santa Ana does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Santa Ana?

Yep, you can grab a meal at Hotel Santa Ana's onsite restaurant.

What time are check-in & check-out at Hotel Santa Ana?

Check-in begins at 2:00 PM. Check-out time is 12:30 PM.

Hotel Santa Ana Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 5 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

sean r

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Wrong Room ,Horrible Night .
They gave us another room ,not the one we paid for and they ignored our request for a balcony . The room needed an remodel . It had very old dirty broken things in it . The bed was not comfortable . The TV did not work . The bath was moldy and horrible . There was an open wall in the bath that had mold and pipes which dripped water. The breakfast did not include much and was not good quality. It was a horrible night . Good..Part.The workers were nice and helpful.he one in the photo.
Stayed 1 night in Dec 2019

2/10 Terrible

Steve, Quito

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property NOTHING like the pictures (sadly needed repairs). NO HOT WATER at all - some troubles with gas delivery in the city - OK, but we were not informed at check-in and when we went to the room for a shower - only cold...... We were told several times "we will fix it - in 15 minutes..." - after two hours of this, we moved to another hotel - with lots of hot water..... Staff was nice enough (and we did get a full refund with Expedia's help), but not disclosing that the pool, spa and steam room (all of which were choosing points for this place) were not working is a MASSIVE 'no-no'!
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice experience. I highly recommend this hotel.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend in the center of Cuenca and cheap
Great area recommended great customer service good food safe area heartbif the town
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and furniture look old styled and it looks a bit like in the 30ies. The cleanness is very good. Everything is walkable, because the hotel ins in the middle of the center, near the cathedral and main spots. What I didn´t like was a group of ´drinkers´ who celebrated in one of the general rooms of the hotel near the swimming pool. It was not possible in the whole house not to hear them for a whole afternoon, because of the accoustic. Finally the staff finished it after some hours disturbing.
Stayed 2 nights in Feb 2019

10/10 Excellent

sean r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
travelor in ecuador
Great heated swimming pool and they gave me a refrigerator in my room when I asked. extremely friendly and met all my requests.
Stayed 2 nights in Feb 2019

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

FRANKLIN LEOPOLDO

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien en general, la dificultad mayor fue el agua caliente. Al parecer hay que dejar escapar el agua en la ducha por 1/2 hora antes de que salga el agua caliente y la verdad estoy en contra de ese desperdicio.
Stayed 2 nights in Nov 2019

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación!
Excelente ubicación, buen trato. Limpieza adecuada.
Stayed 2 nights in Sep 2019

10/10 Excellent

Alondra, Guayaquil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó todo del hotel, excelente atención, check in rapido
Stayed 2 nights in May 2019

6/10 Okay

Ian

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Fueron 2 noches, la primera habitación fue un desastre total, me cambiaron a otra mejor. Muy lejos de las fotos de su pagina. El desayuno malo, no use la piscina. La ubicacion buena. No volveria y no lo recomendaria.
Stayed 2 nights in Mar 2019

4/10 Poor

LAURA DEL ROSARIO

Liked: Staff & service
PASEANDO POR CUENCA
Es un hotel que tiene buenas buenos lugares para descansar, en el espacio común. Aunque falta mejorar en un poco en el área aseo, por lo demás es sencillo, pero cómodo, sin ser lujoso. Tiene área donde puedes tomar un café y conversar. Piscina temperada. La tv, nunca funcionó. Bien ubicado.
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bon emplacement personnel bien
Hotel bien situé personnel compétent mais l'état de l'hotel est pitoyable la piscine l'eau verte le spa sale et non fonctionnel la table de billard le tapis déchiré a plusieurs endroits non fonctionnel la connection WI-FI fonctionne juste près de la salle a déjeuner
Stayed 3 nights in Feb 2019

8/10 Good

LILIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi paso por Cuenca
Excelente ubicación para desplazarse
Stayed 2 nights in Feb 2019