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Santa Lucia House - Forum

4.0 star property
Hotel in Cuenca with free breakfast and 24-hour front desk

Photo gallery for Santa Lucia House - Forum

Reception
Terrace/patio
Terrace/patio
Terrace/patio
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
The current price is NZ$139
24 Dec - 25 Dec

Explore the area

View map
Antonio Borrero 10-91 y Mariscal Lamar, Cuenca, Azuay, 010150
  • Place, Calderon Park
    ‪3 min walk‬
  • Place, New Cathedral of Cuenca
    ‪5 min walk‬
  • Place, Río Tomebamba & Calle Larga
    ‪10 min walk‬
  • Airport, Cuenca (CUE-Mariscal Lamar)
    ‪5 min drive‬

Room options

View all photos for Studio Suite

Studio Suite

Studio Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
Satellite channels
Desk
In-room safe
  • 27 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

9.2 out of 10
Wonderful
(22 reviews)

Highlights

Flat-screen TV
Private bathroom
Hairdryer
Satellite channels
Daily housekeeping
In-room safe
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Private bathroom
Hairdryer
Satellite channels
Daily housekeeping
In-room safe
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

7.0 out of 10
Good
(4 reviews)

Highlights

Flat-screen TV
Private bathroom
Hairdryer
Satellite channels
Daily housekeeping
In-room safe
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Cuenca

At Santa Lucia House - Forum you'll be within steps of Plaza Rotary Market and Civic Plaza. Highlights at this hotel include free daily breakfast, free self-parking and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include tour/ticket assistance, multilingual staff and luggage storage. Free English breakfast is available daily between 7:00 AM and 10:00 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .Places within a 5-minute walk of this 4-property class Downtown Cuenca hotel include Esqueletologia Museum and Calderon Park.

What's nearby

  • Plaza Rotary Market - 2 min walk - 0.2 km
  • Civic Plaza - 2 min walk - 0.2 km
  • Calderon Park - 3 min walk - 0.3 km
  • New Cathedral of Cuenca - 5 min walk - 0.5 km
  • Río Tomebamba & Calle Larga - 10 min walk - 0.9 km

Getting around

  • 14n - Antonio Borrero Station - 1 min walk
  • Gaspar Sangurima Tram Station - 4 min walk
  • Cuenca (CUE-Mariscal Lamar) - 12 min drive

Restaurants

  • ‪Latitud Cero Taproom - ‬4 min walk
  • ‪Negroni - ‬5 min walk
  • ‪Angelus by Tutto Freddo - ‬5 min walk
  • ‪Raymipampa - ‬5 min walk
  • ‪Guajibamba - ‬3 min walk

About this property

Santa Lucia House - Forum

Hotel in Cuenca with free breakfast and 24-hour front desk
You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A terrace, multilingual staff, and tour/ticket assistance are also featured at Santa Lucia House - Forum. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4-star Cuenca hotel is smoke free.

  • 12 guestrooms or units
  • English breakfast (free)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • 1 conference room
Santa Lucia House - Forum offers 12 accommodations with a safe and a hairdryer. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include a shower and complimentary toiletries. This Cuenca hotel provides complimentary wireless Internet access. Fridges and hairdryers can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 350 metres
  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free English breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge

Family friendly

  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Refrigerator on request

More

  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Ecuador value-added tax (VAT) at 15%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Ecuador.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 24 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 10 and over, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and over; guests must have received complete vaccination at least 14 days prior to check-in.

Property is also known as

FORUM Hotel Cuenca
FORUM Cuenca
FORUM Hotel
Santa Lucia House Forum Cuenca
Santa Lucia House - Forum Hotel
Santa Lucia House - Forum Cuenca
Santa Lucia House - Forum Hotel Cuenca

Frequently asked questions

What is the cancellation policy at Santa Lucia House - Forum?

Santa Lucia House - Forum offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Santa Lucia House - Forum?

As of 18 Dec 2025, prices found for a 1-night stay for 2 adults at Santa Lucia House - Forum on 24 Dec 2025 start from NZ$139.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Santa Lucia House - Forum?

Yep, Santa Lucia House - Forum has a free self car park.

Does Santa Lucia House - Forum serve breakfast?

Yeah, free English brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Santa Lucia House - Forum?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

What time are check-in & check-out at Santa Lucia House - Forum?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Santa Lucia House - Forum?

No, pets are not allowed.

Santa Lucia House - Forum Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 349 out of 465 reviews
Rating 8 - Good. 77 out of 465 reviews
Rating 6 - Okay. 20 out of 465 reviews
Rating 4 - Poor. 9 out of 465 reviews
Rating 2 - Terrible. 10 out of 465 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El lugar es limpio y cómodo
Stayed 1 night in Sep 2025

10/10 Excellent

Jorge, Castle Rock

Stayed 2 nights in Sep 2025

10/10 Excellent

Julia Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean property with friendly staff and great breakfast.
Stayed 3 nights in Aug 2025

10/10 Excellent

roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful hotel! I felt like i was in Italy, yet right outside was Ecuadorian chocolate and coffee. And everything else. The receptionist was lovely and very helpful. It is on a VERY busy street, so i would not want to be driving there, and ther room I was in was next to the reception area, so it was noisy. Ask for a room farther away if noise bothers you.
Stayed 1 night in Aug 2025

10/10 Excellent

Maha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Mark

Stayed 1 night in Aug 2025

10/10 Excellent

Brian, ALBANY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Lobby and staff are wonderful.
Stayed 1 night in Aug 2025

10/10 Excellent

gloria Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place , excellent breakfast and service
Stayed 4 nights in Jul 2025

8/10 Good

CARLOS, key biscayne

Liked: Cleanliness, staff & service, property conditions & facilities
nice and quiet
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2025

10/10 Excellent

Robert J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located, near city center and river with a helpful staff. Nice breakfast, quiet. I will return to Santa Lucia House!!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Elssye Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a cozy and beautiful place to stay. Like a home away from home. Great place and very central in the hearth of the Cuenca City. We love this hotel.
Stayed 2 nights in Jun 2025

10/10 Excellent

chris, San Diego

Liked: Staff & service, amenities, property conditions & facilities
Both the Hotel, and especially the Staff - provided outstanding customer service!!!
Stayed 1 night in Jul 2025

10/10 Excellent

chris, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Staff, simply great experience!!
Stayed 1 night in Jul 2025

10/10 Excellent

Charles D

Very clean and comfortable. Staff were extremely friendly and helpful. Great location, within walking distance of most major sites of interest.
Stayed 4 nights in Jul 2025

10/10 Excellent

Cintya

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Jun 2025

10/10 Excellent

Carlos A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed this property because the free breakfast was served kindly and thoughtfully. I also booked tours like the Cajas and a Bus ride to Turi through them. As an English speaker, the receptionists were attentive to my questions and answered them well.
Stayed 3 nights in May 2025

10/10 Excellent

Dana, Garland

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful stay in a classy upscale retro hotel. Walking to almost everything. This was a great choice for us.
Stayed 5 nights in May 2025

10/10 Excellent

Augustus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is absolutely nothing negative about this place! It’s so beautiful and very well maintained. There is only 2 floors no elevator because it’s very antique everything from the floors the walls are so beautiful the room we had was on the 2nd floor it was so beautiful and the bathroom are updated. The service is amazing! The breakfast is very fresh no buffet they prepare it for you. I absolutely love this place and will definitely go back many more times to stay!! Thank you all so much!!
Stayed 4 nights in Apr 2025

10/10 Excellent

gabriela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gracias, muy rico todo
Stayed 1 night in Mar 2025

10/10 Excellent

Fabio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Mar 2025